Self-service kiosks to be installed at Norwich Post Office amid fears of job losses

Post Office sign. Photo credit should read: Lewis Stickley/PA Wire

Sam Russell Friday, September 5, 2014 10:59 AM

Jobs could be lost at a central Norwich Post Office, as new ways of working are introduced.

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Managers insist that a move to install four new self-service kiosks at the Castle Mall branch will be a positive move for customers, that no staffing decisions had been made yet and no redundancies would be compulsory.

They hoped new technology would help reduce waiting times, without losing the human touch.

It is understood around two dozen people work at the branch, and union chiefs have vowed to keep a close eye on the situation.

A Post Office spokesman said bosses were investing in new technologies nationwide, but also assessing staff duties and ensuring services were viable.

As part of this process, we are also assessing duties at Castle Mall Post Office, though no changes have yet been made, the spokesman said. Potential changes will not involve compulsory redundancies.

The revision of staff duties will be in line with current business levels, and we would like to assure customers that they will still benefit from quality service from trained staff.

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Self-service kiosks to be installed at Norwich Post Office amid fears of job losses