This is a contributed article by Daryll Plummer, Distinguished Research VP
The technologies we have today, have been stretched to their limits. But to enable the next rebound of innovation and efficiency, we need to look at non-traditional approaches the place where the next big thing is born. Knowing this is the road businesses need to take in 2021 and beyond, CIOs can expect the next decade to be dominated by radical technological innovation, changing their business models for good.
If the pandemic has taught us anything, its that the need for radical digitalisation must be a principle, not a project, ultimately forcing organisations to consider a different type of future.
As radical innovations are accelerated, in turn, traditional computing technologies are simultaneously being edged closer to hitting a digital wall, forcing the shift to new computing paradigms.
Gartner outlines 10 predictions for the reset of everything that will have a transformational impact on society and business, driving us towards these new paradigms.
Technologies such as artificial intelligence (AI), computer vision, and speech recognition demand substantial computing power. As they become pervasive in the business environment, general-purpose processors will be increasingly unsuitable for these digital innovations.
Silicon processors are approaching performance, economic and sustainability limits, and they will become the bottleneck for technological innovation and thus business growth.
New computing technologies, like neuromorphic computing a computer that thinks and acts more like the human brain will begin to take their place. As these new technologies mature, and follow the lead of quantum computing, they will become increasingly available and more affordable for businesses to begin experimentation. This space will become especially exciting as large vendors begin to roll out reliable as-a-service solutions in the marketplace.
By 2024, 30% of digital businesses will mandate DNA storage trials, addressing the exponential growth of data poised to overwhelm existing storage technology.
More information is being collected than ever before, but todays storage technology has critical limitations on how long data can be stored and remain uncorrupted. Currently 30 years is the limit.
DNA on the other hand is inherently resilient, capable of error checking and initiating self-repair, which makes it an ideal data storage and computing platform for a range of applications. DNA storage enables the storage of binary digital data in the double helix. It would mean a years worth of human knowledge could be stored in a gram of synthetic DNA for thousands of years. In fact, all of human knowledge could be stored in a small amount of synthetic DNA.
It sounds complex, but the technology is well-established and understood. Once adopted by businesses this will provide a longevity that traditional storage mechanisms simply cannot compete with.
By 2025, 40% of physical experience-based businesses will improve financial results and outperform competitors by extending into paid virtual experiences.
As the immersive sensory technologies evolve, their applications are getting more affordable, seamless, and understood by the general public. Businesses that provide physical experiences, like rock climbing or white-water rafting, must extend into offering paid virtual reality experiences that rival the physical ones through the use of digital twins.
At the same time, COVID-19 has transformed attitudes about physical versus virtual and changed the discussion about what people can do without physically being present or putting their safety at risk.
Examples are endless, for consumers, a virtual bike ride alongside Tour de France riders during the competition from home will be an experience fans would pay a premium for. For businesses, using AR to preview robot programming from the office in real-time will redefine the factory of the future. For Gartner, going virtual for this years IT Symposium/Xpo has shown us the big opportunity to deliver hybrid AR-integrated events in the near future to leverage the best of both worlds.
By 2025, customers will be the first humans to touch more than 20% of the products and produce in the world.
New technologies are automating an increasing number of human tasks, a trend that has been hyper-accelerated by the pandemic. This is leading to new opportunities to rethink product design, material use, plant locations and use of resources.
Customers will increasingly become the first humans to touch manufactured products and agricultural produce. Automated machines in factories and farms will do most of the work, including farming, picking, packing and shipping.
Automation, much like during the industrial revolution, will be a new source of competitive advantage and disruption. For example, an intelligent machine may not squish grapes in the same way a human packing them might. CIOs should see hyper-automation as a way to change the way the business operates, not just improve the efficiency of standalone tasks.
By 2024, 25% of traditional large-organisations CIOs will be held accountable for digital business operational results, effectively becoming COO by proxy.
A large percentage of end-user businesses dont have a COO, a vital role in digital acceleration. This is someone who understands the business and ecosystem and how to implement technology for greater impact.
As a COO by proxy, the CIO will take on the organisation-wide role and begin to close the gaps between what the technology can do, what the business can do, and what the business wants to do. As they close these gaps, they can create business value and selectively createcomposability in the business.
By 2025, 75% of conversations at work will be recorded and analysed, enabling the discovery of added organisational value or risk.
Every piece of technology, from smart speakers to virtual meetings to messaging platforms, now actively records conversations or has the ability to do so embedded in to it. Organisations need to begin to think about how to collect that data, how to analyse it, and how to use it to improve the employee and customer experiences.
For example, it might be possible to measure and work on improving overall employee satisfaction by using AI to analyse line manager meetings. However, all this data collection comes at a risk. Any organisation attempting this should create a board of ethics to ensure that the data is used responsibly, peoples privacyis respected, and an opt-out option is clearly communicated.
By 2025, customers will pay a freelance customer service expert to resolve 75% of their customer service issues.
Everyone has experienced the frustration of a bad customer service setup, and many turn to outside help like web forums, online tutorials, and social media to navigate tricky situations. Gartner predicts that through 2021, there will be a 15% rise in customers seeking outside help after being frustrated by traditional support channels.
The good news is that this means organisations will have reduced costs in certain customer service areas. The bad news is that more instances of outside help removes an important company-consumer touchpoint.
CIOs must look to partner with these freelancers early on to make sure they are trained and have what they need. Building the partnership instead of shunning it will reduce the customer experience, brand and monetisation risks created by third-party customer service providers.
By 2024, 30% of major organisations will use a new Voice of Society metric to act on societal issues and assess the impacts to their business performance.
The Voice of Society is the shared perspective of people in a community one that works toward acceptable outcomes for all by advocating for fair and equal representation and adherence to ethical values.
Organisations must consider how society affects the performance of the business, and they have a responsibility to reduce or eliminate tone-deafness or insensitivity to public concerns. Failure to do so is becoming increasingly damaging for businesses as more people turn to the internet to voice their concerns.
Sentiment analysts, media metrics figures and contributions to society measurements will matter in 2021, and opinion metrics are now as reliable as click-through analysis. Such measurement will become a C-Suite imperative so that business composition can react quickly to societal change.
By 2023, large organisations will increase employee retention by more than 20% through repurposing office space as on-site childcare and education facilities.
Worker demand for childcare is still an unmet need, and lockdown restrictions have pushed this trend over the edge. Gartner predicts that by early 2021, 20% of private childcare centres will have closed permanently, leaving a shortage of qualified providers.
Accessible on-site childcare can increase retention, employee engagement and productivity. Plus, not having to choose between childcare and a job may result in more women in leadership positions over the long term. Organisations with on-site childcare will attract more candidates. This is also an effective way to use empty office space as businesses move toward more remote workers.
By 2024, moderation services for user-generated content will be surveyed as a top CEO priority by 30% of large organisations.
With most social unrest spilling in to the virtual world, content volatility on social media has increased. Investing in content moderation, enforcement and reporting services will be critical for businesses to understand the providence of the content on their sites.
In many cases, brands and influencers are going dark altogether on user-generated content platforms until appropriate policing measures are in place. Yet site and app publishers must walk the line between enforcing policies to provide a safe environment and being accused of censorship. Therefore, brand advertisers will become responsible for neutralising polarising content using hybrid human-AI systems, especially as industry standards for content moderation will emerge.
Daryll Plummer is the Chief of Research for Emerging Trends and manages the Gartner Fellows Program, which is designed to allow senior analysts the opportunity to explore new research ideas and to elevate the Gartner culture and brand with clients. He is also chief of Research for cloud computing and interacts with clients on topics ranging from application development to enterprise architecture.
See the article here:
Gartner: 10 predictions for the next decade of IT - IDG Connect
- The Long Run: Life is a marathon - Video [Last Updated On: September 7th, 2012] [Originally Added On: September 7th, 2012]
- Notably longer lifespan with Activated carbon also fullerenes give 36 pct to Doubled longevity - Video [Last Updated On: September 7th, 2012] [Originally Added On: September 7th, 2012]
- Introduction to Life Insurance - Basic History of Life Insurance - Video [Last Updated On: September 7th, 2012] [Originally Added On: September 7th, 2012]
- 25 Ways You Can Live A Longer Life - Video [Last Updated On: September 7th, 2012] [Originally Added On: September 7th, 2012]
- Celebrating longevity: the shape of the future [Last Updated On: September 30th, 2012] [Originally Added On: September 30th, 2012]
- Losing pounds won’t gain you longevity [Last Updated On: September 30th, 2012] [Originally Added On: September 30th, 2012]
- Molecular process in fat cells that influences stress and longevity identified [Last Updated On: September 30th, 2012] [Originally Added On: September 30th, 2012]
- Joslin Scientists Identify Molecular Process in Fat Cells That Influences Stress and Longevity [Last Updated On: September 30th, 2012] [Originally Added On: September 30th, 2012]
- Join GSA in San Diego for the Nation's Premier Aging Conference! [Last Updated On: September 30th, 2012] [Originally Added On: September 30th, 2012]
- Need-to-know news and views for UB faculty and staff [Last Updated On: September 30th, 2012] [Originally Added On: September 30th, 2012]
- Eunuchs May Hold Key to Longevity [Last Updated On: October 1st, 2012] [Originally Added On: October 1st, 2012]
- New Jersey Senior Care Company Teams Up with the American Society on Aging to Offer Free Continuing Education Units ... [Last Updated On: October 1st, 2012] [Originally Added On: October 1st, 2012]
- Buffalo Grove discusses move to merit-based raises [Last Updated On: October 1st, 2012] [Originally Added On: October 1st, 2012]
- Men without testicles might live longer, study suggests [Last Updated On: October 1st, 2012] [Originally Added On: October 1st, 2012]
- Secretary-General Ban Ki-moon [Last Updated On: October 2nd, 2012] [Originally Added On: October 2nd, 2012]
- What whales tell us about the evolution of menopause [Last Updated On: October 2nd, 2012] [Originally Added On: October 2nd, 2012]
- For longevity, it's the survival of the nicest Save [Last Updated On: October 3rd, 2012] [Originally Added On: October 3rd, 2012]
- Information Nation: Digital Social Experiment to Put a Human Face on Big Data [Last Updated On: October 4th, 2012] [Originally Added On: October 4th, 2012]
- The Other Side of a Businesswoman [Last Updated On: October 6th, 2012] [Originally Added On: October 6th, 2012]
- Dr. Mao's Wellness Living: Coping With Loneliness To Increase Longevity [Last Updated On: October 9th, 2012] [Originally Added On: October 9th, 2012]
- Over The Counter: Chocolate and caffeine - good news on the healthfront [Last Updated On: October 9th, 2012] [Originally Added On: October 9th, 2012]
- How Did Woman Live to 132? [Last Updated On: October 10th, 2012] [Originally Added On: October 10th, 2012]
- World's 'oldest person' dies at 132 [Last Updated On: October 10th, 2012] [Originally Added On: October 10th, 2012]
- Sandoval says he never promised to restore state workers' pay [Last Updated On: October 10th, 2012] [Originally Added On: October 10th, 2012]
- Was she really 132? World's 'oldest ever person' dies in remote Georgian village [Last Updated On: October 12th, 2012] [Originally Added On: October 12th, 2012]
- Local businesses honored for their longevity [Last Updated On: October 12th, 2012] [Originally Added On: October 12th, 2012]
- Living longer comes easier [Last Updated On: October 15th, 2012] [Originally Added On: October 15th, 2012]
- Human Life Span Took Huge Jump in Past Century [Last Updated On: October 15th, 2012] [Originally Added On: October 15th, 2012]
- Einstein establishes the Paul F. Glenn Center for the Biology of Human Aging Research [Last Updated On: October 15th, 2012] [Originally Added On: October 15th, 2012]
- A Pig, a Girl, and a Spider: 'Charlotte's Web' at 60 [Last Updated On: October 15th, 2012] [Originally Added On: October 15th, 2012]
- Modern humans found to be fittest ever at survival, by far [Last Updated On: October 16th, 2012] [Originally Added On: October 16th, 2012]
- New research examines modern humans’ ability to extend lifespan [Last Updated On: October 16th, 2012] [Originally Added On: October 16th, 2012]
- "Seventy-two Is the New 30": Why Are We Living So Much Longer? [Last Updated On: October 17th, 2012] [Originally Added On: October 17th, 2012]
- Thanks grandma! Human longevity 'down to older females who carried on caring for their offspring's young families' [Last Updated On: October 31st, 2012] [Originally Added On: October 31st, 2012]
- How Grandmothers Gave Us Longer Lives [Last Updated On: October 31st, 2012] [Originally Added On: October 31st, 2012]
- Humans Evolved To Live Longer Because Of Grandmothers [Last Updated On: October 31st, 2012] [Originally Added On: October 31st, 2012]
- Grandmas made humans live longer: Chimp lifespan evolves into human longevity, computer simulation shows [Last Updated On: October 31st, 2012] [Originally Added On: October 31st, 2012]
- swissnex Connector Award- Meet Prof Joe Brain - Video [Last Updated On: October 31st, 2012] [Originally Added On: October 31st, 2012]
- Castration May Lead to Longer Life for Men - Video [Last Updated On: October 31st, 2012] [Originally Added On: October 31st, 2012]
- Dr Todd Ovokaitys on 2012 and Human Longevity - Video [Last Updated On: October 31st, 2012] [Originally Added On: October 31st, 2012]
- The Greatest Threat to Retirement Savings is Human Longevity - Video [Last Updated On: October 31st, 2012] [Originally Added On: October 31st, 2012]
- Long for This World - trailer - Video [Last Updated On: October 31st, 2012] [Originally Added On: October 31st, 2012]
- Much longer lifespan from eating Activated carbon or fullerenes (a third to 2 times longevity) - Video [Last Updated On: October 31st, 2012] [Originally Added On: October 31st, 2012]
- Mind Fire Trailer - Video [Last Updated On: October 31st, 2012] [Originally Added On: October 31st, 2012]
- 1st HOUR (SEE DOT, UPPER LEFT) 6/5/12 live ! VENUS TRANSIT @ 3:52pm(pst) - Video [Last Updated On: October 31st, 2012] [Originally Added On: October 31st, 2012]
- Resveratrol finding by Japan scientist - Video [Last Updated On: October 31st, 2012] [Originally Added On: October 31st, 2012]
- The Impact of Human Longevity On Life Insurance - Video [Last Updated On: October 31st, 2012] [Originally Added On: October 31st, 2012]
- The Mortality Revolution -- Steve Savant - Video [Last Updated On: October 31st, 2012] [Originally Added On: October 31st, 2012]
- Good Guys song from Skull and Bones 2012 album entitled "Conspiracy, Aliens and Nazis" - Video [Last Updated On: October 31st, 2012] [Originally Added On: October 31st, 2012]
- Changing One Codon Of Telomerase Gives Greater Human Longevity.flv - Video [Last Updated On: October 31st, 2012] [Originally Added On: October 31st, 2012]
- Religion and Indefinite Life Extension - Video [Last Updated On: October 31st, 2012] [Originally Added On: October 31st, 2012]
- Solving the mystery of aging: Longevity gene makes Hydra immortal and humans grow older [Last Updated On: November 14th, 2012] [Originally Added On: November 14th, 2012]
- Human Longevity - Video [Last Updated On: November 18th, 2012] [Originally Added On: November 18th, 2012]
- Single Premium Life Insurance with Living Benefits - Video [Last Updated On: November 20th, 2012] [Originally Added On: November 20th, 2012]
- Bern Shen on how technology reduces some risk and increases others - Video [Last Updated On: November 24th, 2012] [Originally Added On: November 24th, 2012]
- Experts on key drivers of human longevity - Video [Last Updated On: November 24th, 2012] [Originally Added On: November 24th, 2012]
- James Heywood on what is health and how we can learn what it means - Video [Last Updated On: November 24th, 2012] [Originally Added On: November 24th, 2012]
- Nick Wood on translating genetics into neurological disease and management - Video [Last Updated On: November 24th, 2012] [Originally Added On: November 24th, 2012]
- Omid Farokhzad on transforming drug delivery through nano-medicine - Video [Last Updated On: November 24th, 2012] [Originally Added On: November 24th, 2012]
- Elias Mossialos on health policy and innovating for longevity - Video [Last Updated On: November 24th, 2012] [Originally Added On: November 24th, 2012]
- Helen Chung on health policy and longer lives - Video [Last Updated On: November 24th, 2012] [Originally Added On: November 24th, 2012]
- Daniel Ryan on the role of the insurance industry funding longer lives - Video [Last Updated On: November 24th, 2012] [Originally Added On: November 24th, 2012]
- Study: Education Extends Longevity—Except for Black Males [Last Updated On: November 26th, 2012] [Originally Added On: November 26th, 2012]
- Tom Kirkwood on Understanding the links between disease and ageing - Video [Last Updated On: December 7th, 2012] [Originally Added On: December 7th, 2012]
- Christoph Nabholz on Whole genome analysis and insurance consequences - Video [Last Updated On: December 7th, 2012] [Originally Added On: December 7th, 2012]
- Daniel Ryan on Medical demands of an ageing population - Video [Last Updated On: December 7th, 2012] [Originally Added On: December 7th, 2012]
- Libertarian Life-Extension Reforms - #2 - Abolishing Medical Licensing Protectionism - Video [Last Updated On: December 8th, 2012] [Originally Added On: December 8th, 2012]
- Libertarian Life-Extension Reforms - #1 - Repeal FDA Approval Requirements - Video [Last Updated On: December 8th, 2012] [Originally Added On: December 8th, 2012]
- Libertarian Life-Extension Reforms - #3-4 - Abolishing Medical and Software Patent Monopolies - Video [Last Updated On: December 9th, 2012] [Originally Added On: December 9th, 2012]
- How Proposals to Raise Medicare, Social Security Ages Can Harm Americans [Last Updated On: December 15th, 2012] [Originally Added On: December 15th, 2012]
- Bats offer clues to immunity, longevity [Last Updated On: December 24th, 2012] [Originally Added On: December 24th, 2012]
- Biology Of Human Longevity: - Video [Last Updated On: December 26th, 2012] [Originally Added On: December 26th, 2012]
- AXA Longevity-Pr. Stephen Coles: Is there an upper limit to human longevity? - Video [Last Updated On: July 3rd, 2013] [Originally Added On: July 3rd, 2013]
- New Buck Institute study extends life span to human equivalent of 400 to 500 years [Last Updated On: December 20th, 2013] [Originally Added On: December 20th, 2013]
- Human longevity: Research on animals and centenarians shows ... [Last Updated On: December 20th, 2013] [Originally Added On: December 20th, 2013]
- Human Mortality Database [Last Updated On: December 20th, 2013] [Originally Added On: December 20th, 2013]
- Biodemography of human longevity - Wikipedia, the free ... [Last Updated On: December 20th, 2013] [Originally Added On: December 20th, 2013]
- Longevity - Wikipedia, the free encyclopedia [Last Updated On: December 20th, 2013] [Originally Added On: December 20th, 2013]
- Longevity Science: Unraveling the Secrets of Human Longevity ... [Last Updated On: December 20th, 2013] [Originally Added On: December 20th, 2013]
- Review: Loyce Houlton's 'Nutcracker' retains its energy [Last Updated On: December 21st, 2013] [Originally Added On: December 21st, 2013]