Klick Health Trashes the Company FAQ in Favor of Video Q

Video Link: https://www.youtube.com/watch?v=YBnOWjV22Uc

Klick Health Trashes the Company FAQ in Favor of Video Q A
At the E2 Innovate conference in Santa Clara, California, the trade show floor was lined with different companies trying to sell their all-in-one enterprise collaboration solution. Klick Health could have chosen that path, but instead spent the last ten years developing its own internal collaboration system called Genome, explained Jay Goldman, SVP Innovation for Klick Health. Genome started on this belief that email sucks and it #39;s a horrible tool to use to track any tasks that need to be completed, said Goldman. With the introduction of Genome, Klick Health banned email internally and stopped using it for tracking any tasks. Today, it #39;s a single system that runs the whole company. It has become their travel system, their expense system, budgeting, finances, project management, and everything else that has to do with the business happens through Genome, said Goldman. KlickTalk -- Video Q A among employees One element of Klick Health #39;s Genome is KlickTalk, a resource pool comprised of video answers coworkers have about common office questions. They could be internal questions such as "How do I do an expense report?" or "How do I set up my vacation days?" Or they can be client related such as "Who do I get in touch with for this issue?" The purpose of KlickTalk, explained Goldman is "we don #39;t want people to get hung up on those questions because they can become big time sucks. Or people put off something to do because they don #39;t know how to do it." Ask the question to the ...From:kigniteViews:0 0ratingsTime:04:04More inPeople Blogs

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Klick Health Trashes the Company FAQ in Favor of Video Q