Category Archives: Automation

Miners at the underground Syama gold mine in the Malian desert are of a different kind. Gone are the days of descending in elevator shafts to toil with picks and shovels. The 1,500 workers at this state-of-the-art subterranean mine are as likely to be dressed in office wear as overalls and hobnail boots.

Owned by Australia-based Resolute Mining, the $223-million site is the worlds first fully automated mine. Equipped with everything from driverless trucks to robotic drills, the mine operates 24/7 and is up to 30 per cent more efficient than conventional mining operations.

Mining automation is taking off at pace around the world, but what are its implications for workers? Does its spell the end for soot-faced mine workers and, if so, what does the future hold for them?

John Welborn makes no bones about the fact that mining is entering an epoch-changing moment, yet Resolute Minings chief executive only sees advantages for workers. Automation offers jobs that are safer, higher skilled, longer lasting and, thanks to efficiency gains, better paid, he insists.

Because automation was built into the creation of the Syama gold mine, the threat of job losses hasnt arisen. That said, Mr Welborn concedes that mining companies looking to shift to more automated systems have an obligation to invest in training up new employees and retraining existing workers.

We need to work across sectors in new ways to equip people with the skills they will need in an increasingly uncertain future

Again, he is characteristically upbeat about the prospects of doing so. By way of illustration, he cites his octogenarian mother who, although once unable to even operate a video recorder, now uses a smartphone with ease. What has changed, he suggests, is the intuitive nature of modern technology.

He goes on to note that all 16 senior managers at the Syama underground mine were initially expats. Four years on, six are Malian. The remaining ten, meanwhile, have instructions to train up eventual local replacements within the next 36 months.

Such inclusion of local people is vital if the mining sector is to maintain its social contract, argues Nicky Black, director of social and economic development at the International Council on Mining and Metals, who says local communities rightly expect to benefit from mining automation.

Meeting this expectation will require proactive steps by the industrys big players. We will need to work across sectors in new ways to equip people with the skills they will need in an increasingly uncertain future, she says.

Initial moves are already afoot. The government of Western Australia, for example, has a memorandum of understanding in place with COMESA (the trade bloc for eastern and southern Africa) that includes provisions to transfer mining-related knowledge and training.

Individual companies are also taking a lead. A case in point in Sandvik. The Swedish engineering firm, which is behind much of the automated tech in the Syama gold mine, offers its new clients a combination of classroom training, high-tech simulators and hands-on instruction. Mastering its automation system only takes a couple of weeks, according to the Riku Pulli, Sandviks vice president of business unit automation.

Rio Tinto is another company addressing the pending skills gap. The London-listed mining giant, which operates a Centre for Mine Automation in Sydney, recently announced a 5.26-million education programme with startup accelerator BlueChilli and Amazon Web Services.

The four-year initiative aims to help school-age learners across Australia acquire work-related digital skills, such as systems design and data analytics. The focus on transferrable skills, rather than mining-specific aptitudes, marks a tacit acceptance of the role that mining companies have in preparing workers for jobs outside, as well as inside, the sector.

Capturing the technology and knowledge spillovers from the mining automation process is especially critical for resource-dependent emerging economies, says technology innovation expert Nahom Ghebrihiwet.

Host countries should aim to convince international mining companies to establish research hubs and encourage mining firms to collaborate with local knowledge institutions, he says.

Creating such hubs will not be straightforward, Dr Ghebrihiwet concedes, although he points to the United Nations-backed African Minerals Development Centre (AMDC) in Addis Ababa as a good place to start. If successful, such alliances can help create spin-off firms that can in turn provide high-tech services to the mining industry as well as other sectors.

In low-income, resource-rich African countries, it will obviously be difficult to establish such research hubs. However, organisations such as the AMDC could help establish pan-African centres of excellence.

While the Syama gold mine proves that an inclusive approach to automated mining is possible, workers remain understandably nervous about the future. Coal India, for example, alone employs nearly 300,000 people. If mining automation affects just a fraction of these jobs, the investment required for retraining will be vast.

Even with the right training, mine workers will be disappointed if they expect a like-for-like swap in their employment. Truck drivers most likely wont be overseeing the truck fleet once it is fully automated. Instead, the promise of automation is new jobs will emerge in areas such as mine maintenance, information processing and data science.

It is futile to try to halt mining automation, especially given the improved safety it offers, says Jeff Geipel, managing director of Canadian non-profit initiative Mining Shared Value. Yet the harsh reality is direct employment at mines is destined to dwindle. So governments and industry will have to be creative to address this, Mr Geipel concludes.

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Mining automation: is Mali leading us into the future of work? - Raconteur

The control room on the Snorre A platform in the North Sea.

(Photo: Even Kleppa - Woldcam / Equinor ASA)

Offshore staff

STAVANGER, Norway Equinor has awarded new framework agreements to five suppliers for safety and automation systems for its facilities across the Norwegian continental shelf.

The agreements may also be extended to the companys international E&P activities and for new development projects.

Total value of the five-year fixed periods is just above NOK5 billion ($554 million), with three five-year extension options depending on the lifespan of the installations.

The arrangements cover daily operation and maintenance, modifications and upgrading, with cyber security an increasingly important part of the work scope.

Kongsberg Maritime: Norne, Heidrun A and B, sgard A and B, Kristin, K-lab Krst, Statfjord A, B, C and Johan Sverdrup. Mariner has a separate agreement.

Siemens: Troll C, Oseberg field center, Oseberg East, Oseberg South, Njord A + B, Visund and Snorre A and B.

ABB: Krst, Kollsnes, Mongstad, Sture, Tjeldbergodden and Snhvit (all onshore plants) Troll A, Oseberg C, Gullfaks A, B, C, Sleipner, Aasta Hansteen, Johan Castberg, Draupner, Grane, Gudrun, Heimdal and Veslefrikk. Peregrino (Brazil) has a separate agreement.

Honeywell: Valemon, Kvitebjrn and Troll B. Kalundborg has a separate agreement.

Emerson: Gina Krog and Martin Linge.

12/18/2019

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Equinor ties up offshore Norway automation, safety needs - Offshore Oil and Gas Magazine

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company, today announced that it received the highest overall vendor satisfaction, product, professional services and product innovation scores from customers according to DMG Consulting LLCs new 2019-2020 Robotic Process Automation (RPA) Product and Market Report*.

On the heels of these new rankings, Verint is continuing to expand its RPA leadership position via the introduction of a new analytics solution Robotic Process Automation Discovery to help organizations best leverage RPA in the cloud or on premise to accelerate time-to-value in intelligent automation initiatives.

Verint RPA: High Customer Satisfaction Scores in All Three DMG Ratings Categories

The DMG report provides extensive analysis of the RPA market and vendors who offer solutions that address service, contact center, back-office and other enterprise uses. Verint received the highest customer scores among all featured vendors in Vendor Satisfaction ratings for professional services and product innovation, while tying for highest scores in product, implementation, and responsiveness to product enhancement requests. Verint also received the highest scores among all vendors covered in the report for six product capabilities and seven product effectiveness categories.

Commenting on the overall RPA market outlook, Donna Fluss, president, DMG Consulting, says: DMG expects the pace of growth to remain very strong, experiencing year-over-year increases of 100% or more in each of the next five years. Use cases for RPA are growing in both front- and back-office operations, and organizations are beginning to appreciate the benefits of a collaborative, hybrid workforce.

Verint Robotic Process Automation Discovery

One of the biggest challenges facing organizations in digital transformation is identifying automation opportunities. Verints new Robotic Process Automation Discovery solution provides actionable insight into enterprise workflows, to identify automation opportunities with the greatest potential for return on investment, while streamlining RPA development and deployment. Activities that previously took consultants months to deliver, can now be completed in a few weeks.

Verints solution leverages AI to automatically capture information behind the scenes on how business applications are used for daily tasks, analyze information to map tasks to processes, determine key trends and identify automation opportunities with the highest ROI, based on factors such as worker hourly rates and average handle time. AI drives workflow generation to make RPA development and deployment easier, faster, and more efficient.

Automation Discovery identifies and discovers what processes can be improved through automation, says Verints John Goodson, SVP and general manager, Products. Achieving this kind of profound visibility can eliminate the noise associated with process automation and have a positive, rapid impact on digital transformation initiatives.

Read the latest blog, Speed RPA Process Selection and Time to Value. To learn more about Verints Robotic Process Automation solution, click here.

About Verint Systems Inc.

Verint (Nasdaq: VRNT) is a global leader in Actionable Intelligence solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countriesincluding over 85 percent of the Fortune 100count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how were creating A Smarter World with Actionable Intelligence at http://www.verint.com.

* Source: DMG Consulting LLC, 2019-2020 Robotic Process Automation Product and Market Report, published Q3 2019

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2019, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2019, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT, VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

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Customers Rank Verint Highest in Overall Vendor Satisfaction in New Report on Robotic Process Automation - Business Wire

12/16/2019

OSLO - A new compensation format will help improve efficiency as Equinor awards new framework agreements for safety and automation systems with five suppliers.

The framework agreements cover operation of all the companys installations on the Norwegian continental shelf (NCS) and onshore plants in Norway. They may also be used by the companys international activities and for new development projects.

Total value of the five-year fixed period of agreement is estimated at just above NOK five billion. Three five-year options are additional, depending on the lifetime of each installation. The agreements cover more than 500 jobs.

We are pleased to sign new agreements with all our suppliers of safety and control systems. The agreements include a new compensation format that rewards safe and effective deliveries, aiming for closer collaboration and smarter maintenance and modifications. If we jointly succeed in reducing our total costs, it will benefit everyone involved in the effort, says Peggy Krantz-Underland, chief procurement officer (CPO).

The safety and automation systems on the installations are the brain of the plants. The agreements cover daily operation and ensure continuous maintenance, modifications and upgrading. Cyber security is also becoming an increasingly important part of the work scope.

Safety and automation systems are central for us to be able to work safely on the NCS. They will help us meet our safety requirements and transform the NCS for continued high value creation and low emissions during the next decades. To achieve this, we need to strengthen our competitiveness and collaborate efficiently with our suppliers, says Frode Abotnes, vice president for the technical multifield centre of operations technology in Development and Production Norway (DPN).

We will spend the first two years of these agreements on establishing a standard for how to solve the tasks. The deliveries that are most effective and help reduce our costs will be rewarded. We want this to be a win-win situation for both us and the suppliers, underlines Abotnes.

Link:

Equinor inks new safety and automation system framework for Norwegian operations - WorldOil

The findings from Canada Life Group Insurance show that workers aged 50 and over are more likely to feel cautious, unsure and underprepared than those aged under 40.

It was also found that more than half of employees aged over 60 believe they will need to learn new skills to adapt to automation, compared with two-fifths of staff of all ages.

The researchers, which surveyed over 1,000 workers last month, said this suggests that older people are especially concerned about their skills becoming outdated.

While we tend to think about automation in terms of drastic changes like robot assembly lines, it is more widespread and subtle than many realise, said Canada Life Group Insurance marketing director, Paul Avis.

Employees are rightly cautious about its potential impact, with some already recognising it might redefine job roles or require staff to learn new skills."

It was also found that 37% of workers expect people to be replaced by automation, while 28% think the trend will leave staff feeling less in control of their working lives.

There are also fears around health and wellbeing, with 56% of respondents saying that the prospect of greater automation affects their mental health in some way.

Of these, a third say it creates increased pressure to be "always on", while a similar proportion are concerned that their job will fundamentally change as a result of automation.

A third are also anxious or worried about losing their job, and a quarter of employees are concerned that they wont be able to work with or understand new systems.

Almost one in five believe automation makes workers less likely to take time off sick for fear of appearing replaceable.

If automation becomes more widespread, two in five workers said that an employee assistance programme would show them that their employer cares about their health and wellbeing.

Income protection, private healthcare and wellbeing perks were also mentioned as initiatives that could help reassure them.

Despite fears around mental health and job security, the findings also show that 20% of employees are comfortable with the prospect of automation, while 17% are excited by it.

"Employers should communicate clearly with their staff and tackle any fears head-on to ensure increased automation isnt associated with constantly working and being always on," Avis said.

Support through employee assistance programmes provided with most group income protection products alongside other wellbeing benefits, can help to protect staff wellbeing during this complex transition period.

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Older workers most anxious about automation - The Actuary

December 18,2019 Keysight Technologies, a technology company that helps enterprises, service providers and governments accelerate innovation to connect and secure the world, announced a collaboration with Nozomi Networks, a provider of industrial cyber security and operational visibility,to deliver a joint solution that enables utilities, oil and gas facilities, and other industrial manufacturing sites to identify and defend against cyberattacks.

The joint solution from Ixia, a Keysight business, and Nozomi Neworks includes anIxia Vision network packet broker(NPB), which collects data from all locations connected to an operational network and delivers it toNozomi Networks Guardianfor real-time processing and analysis. Ixias aggregation of traffic removes duplicate packets and unwanted traffic to improve performance and visibility into critical systems and processes, delivering comprehensive, automated visibility to secure connected operational environments.

The joint solutioncan also beintegrated with security information and event management (SIEM), as well as other systems, to establish automated threat response to indicators of compromise (IoCs). In addition, Ixias NPBs integrate with tools such as firewalls to improve policy enforcement and mitigate unwanted traffic.

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Keysight Technologies and Nozomi Networks collaborate to deliver industrial cyberdefense solution - Automation.com

LEHI, Utah, Dec. 17, 2019 /PRNewswire/ --SaltStack, the creators of intelligent automation software for security operations teams, today announced SaltStack Enterprise is now certified with the ServiceNow New York release with an app now available in the ServiceNow Store. This ServiceNow-certified integration combines the strengths of the SaltStack and ServiceNow platforms for best-in-class closed-loop IT and security automation eliminating manual work, improving median time to repair (MTTR), and remediating critical security issues at any scale.

The SaltStack integration with ServiceNow bridges the gap between process and technology by empowering end users with self-service automation while simultaneously ensuring that least-privileged access and business rules remain in force. Users can run or request powerful SaltStack automation jobs directly from ServiceNow. System administrators can restrict access by user or group role, with the capacity to build each job into ServiceNow workflows for request, approval, testing, execution, and disposition.

"Our joint customers can now easily utilize the power of ServiceNow workflow automation integrated with SaltStack infrastructure automation for security and IT operations teams," said Alex Peay, SaltStack SVP of product. "We've received substantial customer demand for this integration and see notable value in the integration of both platforms to deliver more accessible and intuitive automation for IT and security operations teams."

The SaltStack integration with ServiceNow was delivered with the SaltStack Enterprise 6.1 release and uses a bi-directional API to surface SaltStack functionality and run SaltStack commands directly from the ServiceNow interface, allowing IT to provide end users such as departmental IT, support, and development teams with role-based access to powerful infrastructure automation. This combination reduces redundant support tickets and enables highly-skilled engineers to spend more time focusing on the work that moves business forward.

Key use cases for SaltStack integrated with ServiceNow include:

Additional Resources:

About SaltStackSaltStack intelligent IT automation software is used to help the largest businesses in the world manage and secure their digital infrastructure. Known for its powerful event-driven infrastructure automation engine, SaltStack is designed to control, optimize, and secure the inherent complexity of Web-scale while providing efficient, collaborative solutions for ITOps, SecOps, NetOps, and DevOps teams. https://www.saltstack.com

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SaltStack Integrates with ServiceNow to Deliver Closed-Loop IT and Security Automation - The Herald Journal

Dive Brief:

Banks were projected to invest more than $5 billion in artificial intelligence in 2019, according to a September report by International Data Corp., up from $4 billion last year. Meanwhile, technological advances could cost the banking sector more than 200,000 jobs over the next decade, Wells Fargo Securities predicted in a report the following month.

Still, the Accenture report emphasized a greater reliance on automation can empower human employees to focus on higher-value work such as innovation, relationship building and customer service.

"Rather than removing the human touch from financial services, technology can enable organizations to offer more personalized and more human experiences at scale,"said Bridie Fanning, who leads Accentures talent and organization group. "By automating tasks in both the front and back office, financial services companies can provide employees with meaningful work and develop client relationships that are characterized more by human ingenuity than routine transactions."

The Accenture study cited account reconciliation and data entry and gathering as among the 10% of tasks that could see complete automation by 2025. Artificial intelligence, meanwhile, can help loan officers determine default risks more accurately and help financial advisers make personalized real-time recommendations, the study suggested.

"Its an opportunity as opposed to something to fear,"Wahlstrom told Bloomberg. "Done right, its going to be great both in terms of productivity savings and ultimately client experience."

Accentures findings reinforce Bank of New York Mellons recent pivot toward AI. The bank has deployed 300 bots that execute about 5 million processes across businesses and functions.

"These robots are doing manual work,"Roman Regelman, BNY Mellons senior executive vice president and head of digital, told American Banker in October. "Theyre doing stuff that humans can do, but dont like to do, and often dont do that well. That allows the humans we have, the employees, to spend time on more value-added activities, like spending time with clients and spending time on more complicated cases."

The bank is set to accelerate its technology spend in 2020, Todd Gibbons, BNY Mellons interim chief executive, said last week, without specifically detailing by how much. The banks software and equipment expenses in the third quarter rose to $309 million, an 18% jump from a year earlier, according to American Banker.

"The future of AI is not AI alone, but what we call AI and human intelligence,"Regelman said. "Its not about robots replacing people, and its not about people fighting with the machines. Its them working together as artificial intelligence plus human intelligence. When they work together, we have something very different that fundamentally unlocks something neither can do."

JPMorgan Chase, meanwhile, is looking to use AI to develop products and services to help people build retirement savings, the banks chief information officer, Lori Beer, said at a conference last week, according to The Wall Street Journal.

"I do think we are uniquely positioned to really have an impact on how AI will address social-economic issues that provide wider access to financial services in our communities,"she said.

That positioning is a result of the banks access to about 390 million gigabytes of data.

This is not to say the bank wont also use AI for efficiencies. At the same conference, Beer said the bank has started using machine learning technology to process expense reports and determine whether they comply with company policies.

Wells Fargo fired or suspended more than a dozen employees last year for allegedly falsifying expense reports, The Wall Street Journal reported.

Automating expense-report scrutiny "[takes] some bureaucracy out of our managers hands,"and eliminates the need to farm out the analysis to auditors, Beer said.

JPMorgan Chase has made several moves this year to enhance its AI footprint. It signed a five-year deal in July to use Persados AI to generate marketing copy. CEO Jamie Dimon told shareholders in an April letter that machine learning could help the bank save $150 million by better detecting credit-card fraud.

Originally posted here:

Banking automation's potential can unlock more than $70B in value by 2025 - Banking Dive

Government and businesses are being urged to prepare for reskilling workers at risk from automation as almost half of the Scots population said they feared their jobs were at risk.

A study, conducted by PwC showed 45% of Scottish employees worried about being replaced by technology compared to just 38% across the UK.

Most workers in Scotland believe quotas should be introduced to protect human jobs from robots. However, there is a huge appetite among the Scottish workforce to evolve in-step with automation and reskill, according to the study.

Opito CEO John McDonald, said technological advances were creating jobs in the oil and gas industry and said it shouldnt be feared if we work together to ensure training and qualification is effecitively delivered.

He said: Advances such as Artificial Intelligence, automation and robotics are having a progressive and positive impact on the energy sector as it moves towards a lower carbon future. These new ways of working are creating thousands of job opportunities in positions which are either not in existence today or are an evolution of current roles.

It is imperative that we take a collective responsibility to ensure jobs can be protected as well as created by providing the training and qualifications needed to elevate peoples capabilities. As the global skills body for the energy industry, we are working closely with governments as well as employers, trade unions, and academic institutions to deliver a strategic route map which will support the transformation of the sector and benefit todays workforce and future generations.

Stephen Ashley, digital solution centre manager at the Oil and Gas Technology Centre (OGTC) said the energy industry needed to provide a clear landscape for the digital transition.

He added: By 2025, 4,500 people will be in brand new roles that currently do not exist. This will only be made possible by harnessing the indigenous skills and expertise of the existing North Sea workforce, through development opportunities, utilising technology as a tool to train and simulate, to upskill and evolve positioning the UKCS as a pioneer at the heart of innovation.

The Making the UK fairer: How we work report found that workers also believe the UK government and businesses are responsible for ensuring the current workforce is reskilled where required, as automation begins to play an increasing role in the likes of manufacturing and production of goods.

More than one in seven Scots said they would be willing to take an online training course if their job was at risk to automation, with 64% willing to study full-time via distance learning and 51% prepared to study full-time at college or university. This acceptance of automation was compounded with 55% prepared to accept a lower or entry-level position at another company, and almost half (47%) prepared to take a lower salary.

The majority of Scots believe the job they are doing now will be different in 10 years time, inversing the view of workers across the UK. When asked to consider someone doing their job in a decade, 51% said it would be different, with 49% believing it would be the same. At a nationwide level, just 46% said it would be different.

Stewart Wilson, head of government and public sector of PwC in Scotland, said that with the world of work rapidly changing, government, employers and workers all have a responsibility to respond.

He said: It is reassuring to see that so many people working in Scotland today both recognise the role that automation is going to play, and that they are keen to develop new skills in response to this. However, what our research tells us is that Government and business must ensure they collaborate to create opportunities for everyone and that work must begin now.

Our research has previously projected that more jobs will be created as a consequence of auto-mation in Scotland than displaced leading to a net benefit. But we must recognise that while automation can improve the lives of skilled workers it may make life more difficult for those less skilled and so the UK and Scottish Governments, along with local authorities and businesses need to work together to invest in upskilling initiatives which will benefit the whole workforce.

Excerpt from:

Huge appetite among the Scottish workforce to evolve in-step with automation - News for the Oil and Gas Sector - Energy Voice

For the Second Consecutive Year, Financialforce Is the #1 PSA Leader Recognized by G2

FinancialForce, the #1 Enterprise Professional Services Automation (PSA) and the only customer-centric ERP (CCERP) cloud solution, has been named a Leader in G2s latest Main (overall market) Grid, Enterprise Grid, Mid-Market Grid, Small Business Grid and Momentum Grid reports for Professional Services Automation. FinancialForce has also been named a leader in G2s Mid-Market Grid report for Accounting.

G2 recognized FinancialForce for its extremely high customer satisfaction scores and its large market presence. FinancialForce received the highest score among all vendors in G2s Main Grid, Enterprise Grid and Mid-Market Grid for PSA, and was the only Leader for both Accounting and PSA in the Mid-Market.

G2, an online B2B software review platform, ranks products and vendors in an industry grid based on reviews gathered from its online community of software users, as well as data collected from social networks and other online resources. The G2 review platform leverages more than 650,000 independent and authenticated user reviews read by more than 3 million buyers each month.

Being recognized as a leader in the G2 report is a true honor and underscores our unwavering commitment to customers success, said Debbie Ashton, senior vice president, strategic customer experience at FinancialForce. Customer satisfaction is at the very core of our business, and this latest report highlights the fact that users love our market-leading solutions and that we are going above and beyond to deliver the very best customer experience.

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Highlights from recent FinancialForce PSA and Accounting customer reviews on G2 include:

FinancialForce PSA is very configurable and flexible: The best part of this software is it improves resource management metrics and optimizes project profitability. The integration with Salesforce is wonderful and straightforward.

Above and beyond: The best thing I like about FinancialForce is the simplicityI have worked with a great number of software (applications) and all the time I had the same issue: the environment wasnt user friendly and the support community was the worst. With FinancialForce its the opposite, everything you need is one question away.

The most comprehensive accounting application, period: FinancialForces extensive resources (documentation, video training, and community) make learning the application possible without consultants and formal training. I couldnt be more impressed with their all-in approach on the Salesforce platform.

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This latest recognition from G2 adds to the strong industry validation that FinancialForce has received over the past year. FinancialForce was recognized as:

Marketing Technology News: Nimble Named Top 3 Most Popular Small Business CRM in Capterras Top 20 CRM Roundup

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FinancialForce Receives Top Honors for Professional Services Automation and Accounting Software from G2 - MarTech Series