City of Bloomington Partners with Google.org to Improve Access to Government Services – City of Bloomington

Bloomington, Ind.Mayor John Hamilton announced today that the City of Bloomington will receive pro bono support from a team of Google.org Fellows to deploy CiviForm, a tool to simplify and centralize online applications for government assistance programs. CiviForm is an open-source tool developed originally by the City of Seattle with support from Google.org to make applying for government programs easier and faster.

A team of 12 Google employees will work full-time with the City of Bloomington for six months as part of a Google.org Fellowship, providing pro bono technical expertise to nonprofits and civic entities. The City of Bloomington ITS Department (Information & Technology Services) will lead this initiative in partnership with Parks & Recreation.

The CiviForm pilot program will focus on improving the application processes for public benefits programs like the Parks Foundation Youth Scholarship program and the ITS Surplus Computer Request process. After the Fellowship ends, City staff can continue using CiviForm further to improve online access to other City services.

This partnership can help our residents access and apply for City programs. It can help City departments review applicants in an equitable and consistent manner. Thats a win-win, said Mayor Hamilton, and good local democracy into action.

Google and the City of Bloomington share a commitment to creating opportunity for everyone, said Rob Biederman, Director of External Affairs for Google. By bringing together the best of Googles tech expertise with the Citys knowledge of the communitys needs, we hope to simplify the benefits application process for Bloomington residents.

During a project coordinating site visit last week, at the direction of the City, Google researchers conducted user interviews with residents to gain a better understanding of customer needs and experiences related to program access and online applications. This input will help the City improve its online experience for customers.

PROJECT SUMMARY

The City of Bloomington views CiviForm (initially built through a Google.org Fellowship with the City of Seattle) as a means of supporting the Citys goal of providing sustainable, resilient, and equitable economic opportunity for all City residents by enabling residents to apply for City services.

Many Bloomington residents have limited awareness of City programs and must navigate complicated enrollment steps to apply -- some of which are still offline. Google.org Fellows will collaborate across City Departments to deploy CiviForm to enable low-income residents to enter their information once to apply to many programs securely and efficiently.

The City of Bloomingtons goals using CiviForm:

ABOUT GOOGLE.ORG FELLOWSHIP PROGRAM

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City of Bloomington Partners with Google.org to Improve Access to Government Services - City of Bloomington