The Golden Rule – newsroom.uber.com

December 8, 2016 Posted by Rachel Holt

Treat people as you would like to be treated yourself. Its a universal truth we were all taught by our parents. And something thats important here at Uber. Thats because whether youre a passenger trying to get from A to Bor a driver wanting to earn moneywe want everyone to enjoy the ride.

Thatswhy were updating our Community Guidelines today. They now explain in plain English the kind of behavior we expect from both riders and drivers when using Uber. As part of these ground rules, for the first time were publishing a policy explaining why riders can lose access to Uberjust as we already do with drivers.

This is important because when drivers use Uber they do more than simply drive: theyre sharing their own car, their space, their time and a slice of who they are with passengers. We all know drivers who go above and beyond to create a five-star experience for their riders: from helping an elderly person get into and out of the car to offering water for the trip or making sure that riders get home safely after a night out.

Most riders show drivers the respect they deserve. But some dontwhether its leaving trash in the car, throwing up in the back seat after too much alcohol or asking a driver to break the speed limit so they can get to their appointment on time. This kind of poor behavior is not OK, which is why we will take action against passengers who are rude, abusive or violent.

Were proud that Uber brings people together who come from very different backgrounds: whether its tourists seeing the sights; co-workers sharing a trip on uberPOOL; or students driving to earn extra money. Everyone can enjoy a five-star ride when people respect each others differences and treat their traveling companions the way theyd like to be treated themselves.

Click here to read our new Community Guidelines. See you on the road.

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The Golden Rule - newsroom.uber.com