New Technology Shifting the Distributed IT and Edge Management Landscape – Data Center Frontier

Despite the increased connectivity we benefit from in otherareas of our life, IT managers still largely lack remotevisibility and management of their distributed equipment. (Photo: Courtesy of Vertiv)

A new report from Vertiv points out to readers right of the bat a modern reality: An outageat a remote IT site not only affects the people and devices at the location it supports, but it can also create a chain reaction that often ends with an IT manager trying to fix the issue himself. And according to Vertiv, this manager is often without the benefit oftrained personnel on-site or even visibility into the exactequipment at the location.

And when a service person gets to the facility, they often have no insight into the cause of the outage, so diagnosing the problem takes time. If the issue is components, they will need to be replaced, meaning a second visit, and a prolonged outage.

Despite the increased connectivity we benefit from in otherareas of our life, IT managers still largely lack remotevisibility and management of their distributed equipment, the Vertiv report states.

The problem? This creates more potential downtime in remote or off-the-beaten-path locations, as well as escalatedservice costs and increased demand on internalIT resources.

The new report contends that today, new technology exists to revolutionize the waydistributed IT sites are managed and maintained.

The role of distributed IT is shifting. This is true for retaillocations, branch offices,university campuses or manufacturing plants and has been for a while. But these days, withalmost everyorganization becoming more digitized, the number of thesesites is increasing, and their role is changing, said Vertiv.

Some, of course, call this edge computing, while others know the trend as fog computing, distributed IT or remote sites. Regardless, they all share the same challenges in regard to availability, the report points out, and service management.

The ITmanager stays in the loop through the desktop interface orapp, receiving notifications of services and relatedinformation, without being pulled away from theirother tasks. Vertiv, of IT service management infrastructure

But changing the way distributed IT sites are managed andmaintained requires focus on four core capabilities, Vertiv says. The report highlights how to build a better management platform by honing is on the following:

With a service management infrastructure in place,IT organizations can ramp up visibility and control to cut down ondowntime in remote sites and respond quickly to any issueswithout active involvement from IT management.

Download the white paper, Managing Small Spaces:How Connectivity, the Cloud, Big Data andMobility are Revolutionizing Distributed IT andEdge Management, courtesy of Vertiv, whichoutlines howconnectivity, cloud computing, big data andmobile applications can work together to enable a newservice paradigm for remote sites that increases visibility,reduces downtime and supports optimization of these vitalIT resources.

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New Technology Shifting the Distributed IT and Edge Management Landscape - Data Center Frontier