The Elements of Hotel Automation: An Infographic – Hospitality Net

Over the past several years, there has been a constant debate around automation in hotels and the dilemma between human interactions and machines. While hotels are a relationship-based service industry, the last decade has proven that the guests dont appreciate waiting in line and that transaction-type interactions (payments, invoice printing, et cetera) have a low added value. In those interactions, only automation can help.

This is why automation technologies have increasingly become a favorite tool amongst hotel operators and its easy to see why: they can be powerful allies in maximizing manpower, streamlining efficiencies, reducing costs, improving processes, and improving sustainability. As a neat little bonus, they also help ensure guests have access to what they want when they want it.

Benefits can include faster ordering and payments at restaurants, check-in kiosks that reduce the time a guest must wait to complete the check-in process, convenient control of lights, curtains, or temperature in guest rooms, seamless invoicing, mobile keys that allow access to rooms via a guests own device, and many more applications.

It is important to note, that the full implementation of this technology doesnt end with selecting the suitable solution for your own property and then partnering with a vendor. The biggest portion of the work is implementing the solutions in your daily operations, and, to do this, the entire staff must be clear on the whys and the benefits of the new tech, not to mention trained and well-versed in how to use it.

Another important consideration is interfacing. When so much technology is available, it is natural that the ecosystem will consist of a large variety of players or providers. A patchwork of different solutions, software, and systems defeats the purpose of streamlining, as information silos are created and redundancy is sure to set in, requiring staff to perform double work and killing any efficiencies that would otherwise be created by the solution in the first place.

This infographic below details five types of automation technologies and how each of them offers solutions for different departments in your hotel in order to facilitate the aforementioned improvements.

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Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. For more information, visit http://www.shijigroup.com.

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The Elements of Hotel Automation: An Infographic - Hospitality Net