"We cannot solve our problems with the same kind of thinking that we used when we created them," Albert Einstein supposedly said. One of his namesakes, an artificial intelligence called Einstein that Salesforce is incorporating into all of its products, embodies that sentiment: Salesforce is betting that human cognition won't drive its next wave of commercial growth. Rather, machine learning will push Salesforce's products deeper into its clients' businesses, and help Salesforce penetrate new companies, by augmenting human decision-making.
If Einstein is anywhere near as useful as Salesforce claims, the technology will supplant some human workers -- maybe a lot of them. Salesforce wants to make sales and marketing more efficient, which means that fewer people will be needed accomplish the same tasks. CEO Marc Benioff once wrote, "The only constant in the technology industry is change." Automation has hit factory workers hard, and soon members of the information economy will feel the same pain. The deadline may arrive before most knowledge workers, or the societies they occupy, are prepared.
On Tuesday, Salesforce held a "customer kickoff" event. It executives and partners discussed product development, with a heavy focus on Einstein's artificial intelligence capabilities. IBM CEO Ginni Rometty spoke briefly, apropos the two companies' recently announced partnership. "2017 is the year that AI enters the world at scale," she said. "The cognitive era is just beginning."
Of course, humans have engaged in cognition as long as the species has existed. What Rometty meant is we won't keep our monopoly on thought for long.
AI has been subject to enough hype cycles that default skepticism is warranted. However, recent technological breakthroughs suggest that the frothy press coverage and equally frothy corporate salivation may indicate something real this time. Google's DeepMind division programmed an AI that beat a complex strategy game before anyone expected it to be able to. Andrew Ng, renowned machine learning expert and chief scientist at Baidu, told the Wall Street Journal, "I think we're in the phase where AI will change pretty much every major industry."
Ng added, "Things may change in the future, but one rule of thumb today is that almost anything that a typical person can do with less than one second of mental thought we can either now or in the very near future automate with AI." Perhaps human workers should be frightened, since "there are a lot of jobs that can be accomplished by stringing together many one-second tasks."
Salesforce's Einstein is already doing some of this. In practical terms, the AI will not provoke an immediate revolution -- it's a version of what many SaaS clients expect from the applications they pay for. You could even argue that innovation hides in plain sight. Einstein enables prosaic but immensely useful functions like automated lead-scoring, based on information pulled into Salesforce's system. Einstein can aggregate signals such as whether a contact has looked at marketing materials (e.g. a webinar or whitepaper), and what their role is within the target organization.
"In a world powered by AI, signals are important," chief product officer Alex Dayon noted at the customer kickoff event. Einstein is able to interpret a variety of data inputs without much setup. In fact, most of Einstein's capabilities are available out of the box. Other features like Einstein Vision have to be integrated by developers. Salesforce is bringing automatic customization to all of its customers, while enabling those with greater resources to craft a deeper layer of specialized processes.
Some levels of customization are designed to be leveraged by non-technical users. "I can create a lead-management process with clicks, not code," product marketing EVP Stephanie Buscemi said. Salespeople who use Einstein are "not just smarter, they're also more productive," according to Buscemi.
Today's productivity gains are tomorrow's layoffs. It's not that productivity gains are bad. Rather, increased efficiency simply means that fewer inputs produce greater outputs. As it stands, labor is among the most significant inputs for a majority of businesses. The acceleration of what artificial intelligence can do is poised to multiply the impact of individual human workers -- while obsoleting others.
Go here to see the original:
Salesforce's Big Bet on AI Shows How Automation Will Affect Knowledge Workers - Inc.com
- Automation Personnel Services - Temporary Staffing ... [Last Updated On: March 25th, 2016] [Originally Added On: March 25th, 2016]
- Automation | Define Automation at Dictionary.com [Last Updated On: March 25th, 2016] [Originally Added On: March 25th, 2016]
- Automation | Definition of automation by Merriam-Webster [Last Updated On: March 25th, 2016] [Originally Added On: March 25th, 2016]
- Automation | The Car Company Tycoon Game [Last Updated On: March 25th, 2016] [Originally Added On: March 25th, 2016]
- Automation - Wikipedia, the free encyclopedia [Last Updated On: March 25th, 2016] [Originally Added On: March 25th, 2016]
- Automation - Cloud process & workflow automation | Microsoft ... [Last Updated On: June 29th, 2016] [Originally Added On: June 29th, 2016]
- Riverside Automation - Machine Controls [Last Updated On: July 3rd, 2016] [Originally Added On: July 3rd, 2016]
- Automation: The Car Company Tycoon Game Windows - Mod DB [Last Updated On: July 3rd, 2016] [Originally Added On: July 3rd, 2016]
- System Integration | Industrial Automation [Last Updated On: July 3rd, 2016] [Originally Added On: July 3rd, 2016]
- WinAutomation - Smart Macro Recorder, Web Automation ... [Last Updated On: July 3rd, 2016] [Originally Added On: July 3rd, 2016]
- Automation Solutions - Home [Last Updated On: July 3rd, 2016] [Originally Added On: July 3rd, 2016]
- The Automation Conference [Last Updated On: July 3rd, 2016] [Originally Added On: July 3rd, 2016]
- Rohtek Automation [Last Updated On: July 3rd, 2016] [Originally Added On: July 3rd, 2016]
- JL Automation, LLC | Home Automation, A/V Automation [Last Updated On: July 3rd, 2016] [Originally Added On: July 3rd, 2016]
- Four fundamentals of workplace automation | McKinsey & Company [Last Updated On: August 27th, 2016] [Originally Added On: August 27th, 2016]
- Leviton Security & Home Automation [Last Updated On: August 27th, 2016] [Originally Added On: August 27th, 2016]
- EVA Automation [Last Updated On: September 6th, 2016] [Originally Added On: September 6th, 2016]
- News | Automation | The Car Company Tycoon Game [Last Updated On: September 6th, 2016] [Originally Added On: September 6th, 2016]
- Automation - The Car Company Tycoon Game on Steam [Last Updated On: September 6th, 2016] [Originally Added On: September 6th, 2016]
- Test automation - Wikipedia, the free encyclopedia [Last Updated On: September 6th, 2016] [Originally Added On: September 6th, 2016]
- Job Seekers - Automation Personnel Services [Last Updated On: October 8th, 2016] [Originally Added On: October 8th, 2016]
- Custom Automation & Machine Design | Automation GT [Last Updated On: October 31st, 2016] [Originally Added On: October 31st, 2016]
- iAutomation [Last Updated On: October 31st, 2016] [Originally Added On: October 31st, 2016]
- Test automation - Wikipedia [Last Updated On: November 16th, 2016] [Originally Added On: November 16th, 2016]
- Automation - Official Site [Last Updated On: November 19th, 2016] [Originally Added On: November 19th, 2016]
- Beckhoff Automation - Wikipedia [Last Updated On: November 21st, 2016] [Originally Added On: November 21st, 2016]
- Automation - Security Hyperstore [Last Updated On: November 21st, 2016] [Originally Added On: November 21st, 2016]
- IT Automation - BMC [Last Updated On: November 29th, 2016] [Originally Added On: November 29th, 2016]
- ID Automation [Last Updated On: November 29th, 2016] [Originally Added On: November 29th, 2016]
- The Best Home Automation Systems of 2016 | Top Ten Reviews [Last Updated On: December 24th, 2016] [Originally Added On: December 24th, 2016]
- What is Home Automation? | Home Automation Systems [Last Updated On: December 24th, 2016] [Originally Added On: December 24th, 2016]
- Beyond Automation - hbr.org [Last Updated On: December 25th, 2016] [Originally Added On: December 25th, 2016]
- Build automation - Wikipedia [Last Updated On: December 26th, 2016] [Originally Added On: December 26th, 2016]
- Home automation - Wikipedia [Last Updated On: January 10th, 2017] [Originally Added On: January 10th, 2017]
- Automation | Food Engineering [Last Updated On: January 13th, 2017] [Originally Added On: January 13th, 2017]
- Home Automation - Enerwave Home Automation [Last Updated On: January 14th, 2017] [Originally Added On: January 14th, 2017]
- Automation - DESHAZO [Last Updated On: January 14th, 2017] [Originally Added On: January 14th, 2017]
- Robots, Automation, EOAT, Grippers, Conveyors, Guarding [Last Updated On: January 26th, 2017] [Originally Added On: January 26th, 2017]
- Werner Electric | Automation [Last Updated On: January 28th, 2017] [Originally Added On: January 28th, 2017]
- Automationtechies | Automation Engineering Recruiting [Last Updated On: January 28th, 2017] [Originally Added On: January 28th, 2017]
- Automation - Mazak Corporation [Last Updated On: January 28th, 2017] [Originally Added On: January 28th, 2017]
- Automation | Technologies | Systems | Integrator ... [Last Updated On: January 28th, 2017] [Originally Added On: January 28th, 2017]
- Test Automation Services for Development of Regression ... [Last Updated On: January 28th, 2017] [Originally Added On: January 28th, 2017]
- Carlo Gavazzi Automation Components [Last Updated On: January 30th, 2017] [Originally Added On: January 30th, 2017]
- UI Automation Overview - msdn.microsoft.com [Last Updated On: February 5th, 2017] [Originally Added On: February 5th, 2017]
- New telecom transformation goals require service automation - TechTarget [Last Updated On: February 6th, 2017] [Originally Added On: February 6th, 2017]
- Global Hazardous Waste Handling Automation Market: By Products ... - Business Wire (press release) [Last Updated On: February 6th, 2017] [Originally Added On: February 6th, 2017]
- 2M Automation wins IoT support from Schneider - Electronics EETimes (registration) [Last Updated On: February 6th, 2017] [Originally Added On: February 6th, 2017]
- Futures Shaped by Automation and Catastrophe: Peter Frase on Capitalism's Endgame - Truth-Out [Last Updated On: February 6th, 2017] [Originally Added On: February 6th, 2017]
- Automation expected to displace insurance underwriters, real estate brokers - CIO Dive [Last Updated On: February 6th, 2017] [Originally Added On: February 6th, 2017]
- Automation, robots could replace 250000 public sector workers in the next 15 years - Computer Business Review [Last Updated On: February 6th, 2017] [Originally Added On: February 6th, 2017]
- Design Automation Conference - Business Wire (press release) [Last Updated On: February 6th, 2017] [Originally Added On: February 6th, 2017]
- The Perks Of Automation And The Risks: Why To Think Twice About Getting Into That Driverless Uber - Forbes [Last Updated On: February 6th, 2017] [Originally Added On: February 6th, 2017]
- Lib Dems Should Embrace Automation of the Workforce - Liberal Democrat Voice [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- Voices Reinventing enterprise finance by overhauling AP automation - Accounting Today [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- How Accountants Can Use Automation Their Advantage - Accountingweb.com (blog) [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- DFLabs Launches the First Security Automation and Orchestration Platform based Upon Supervised Active Intelligence - Business Wire (press release) [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- QAD Automation Solutions is Honda Approved - Yahoo Finance [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- VIDEO: Going Big on Automation in a Small Footprint Facility - ENGINEERING.com [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- Building a better model of human-automation interaction - Phys.Org [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- AlixPartners examines automation in manufacturing and logistics management - Logistics Management [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- Report: Test automation is increasing - SD Times - SDTimes.com [Last Updated On: February 9th, 2017] [Originally Added On: February 9th, 2017]
- Automation is the unavoidable future of the economy - The Daily Cougar [Last Updated On: February 9th, 2017] [Originally Added On: February 9th, 2017]
- GM's Cruise Automation Is Testing An App to Order Self-Driving ... - Fortune [Last Updated On: February 9th, 2017] [Originally Added On: February 9th, 2017]
- Speeders beware: Legislation would allow automation crackdown ... - SFGate [Last Updated On: February 9th, 2017] [Originally Added On: February 9th, 2017]
- Orbita Ingenieria: New Age Terminal Automation - Port Technology International [Last Updated On: February 10th, 2017] [Originally Added On: February 10th, 2017]
- A Sharper Focus on the Edge - Automation World [Last Updated On: February 10th, 2017] [Originally Added On: February 10th, 2017]
- Rockwell Automation Surged 10% in January as Growth Picked Up Steam - Motley Fool [Last Updated On: February 10th, 2017] [Originally Added On: February 10th, 2017]
- Most people are optimistic about workplace automation, social data suggests - ZDNet [Last Updated On: February 10th, 2017] [Originally Added On: February 10th, 2017]
- Improving Behavior Through Automation of Vehicle Systems - School Transportation News (blog) [Last Updated On: February 11th, 2017] [Originally Added On: February 11th, 2017]
- 'We employ insane levels of automation' Kris Canekeratne - Times of India [Last Updated On: February 11th, 2017] [Originally Added On: February 11th, 2017]
- Why Don't We See More Automation in Federal Networks? - Nextgov [Last Updated On: February 11th, 2017] [Originally Added On: February 11th, 2017]
- Technobabble: Automation and the modern worker - CIO Dive [Last Updated On: February 11th, 2017] [Originally Added On: February 11th, 2017]
- Readers Write (Feb. 12): The moose population; jobs, start-ups and automation; diversity in the funny pages - Minneapolis Star Tribune [Last Updated On: February 12th, 2017] [Originally Added On: February 12th, 2017]
- Automation Nightmare: Philosopher Warns We Are Creating a World Without Consciousness - Big Think [Last Updated On: February 12th, 2017] [Originally Added On: February 12th, 2017]
- Automation can replace bureaucrats and save taxpayers money - Hot Air [Last Updated On: February 12th, 2017] [Originally Added On: February 12th, 2017]
- Automation can revitalize the US workforce - Fox News [Last Updated On: February 12th, 2017] [Originally Added On: February 12th, 2017]
- TigerStop hopes to ride automation to new heights - The Columbian [Last Updated On: February 13th, 2017] [Originally Added On: February 13th, 2017]
- Hexadite Unveils Custom Playbooks Following One Millionth Automated Cybersecurity Investigation - Yahoo Finance [Last Updated On: February 13th, 2017] [Originally Added On: February 13th, 2017]
- NEC updates postal automation system for Hongkong Post - ETCIO.com [Last Updated On: February 13th, 2017] [Originally Added On: February 13th, 2017]