Getting To The Bottom Of Workplace Automation [Video] – Forbes

NTT Data is a Business Reporter client.

In an interview withBusiness Reporters Alastair Greener, NTT DATA Services Chief Technology Officer Kris Fitzgerald discusses automation and technology within the workplace, focusing on topics such as workplace automation, artificial intelligence (AI) bias, and machine learning.

Fitzgerald notes that companies are attempting to bridge the gap to customers with faster and more effective approaches. His solution includes smarter artificial intelligence and automation that create new forms of value for enterprises and deliver smarter digital solutions. Technology has grown drastically within a short period of time, explains Fitzgerald, and its ability to understand human speech has surpassed that of humans itself. This accuracy in machines creates faster channels between companies and customers.

Now that technology has advanced to a more powerful state, companies are able to change their business models and through harnessing the value of data intelligence to better serve the needs of both their customers and employees. Fitzgerald emphasises that automation has allowed organisations to better train and upskill their employees to fit the industrys new model. When asked about the role that automation plays in making human roles obsolete and employees redundant, Fitzgerald acknowledged that organisations who continue to develop and teach their employees could avoid cuts.

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The interview concludes with a discussion about artificial intelligence bias. This idea derives from search engines feeding visitors information. Once, search engines listened to consumers and regurgitated what they thought. Now, they offer a less biased landscape but according to Fitzgerald, it may be impossible to make automated system entirely free from bias. He used the example of a conversation he had with an employee at the United Nations, where they discussed individual countries having their own forms of bias that are hard to escape from. He said, If you are talking about a country, [bias] is possible because the cultural norms of that country are common.

Kris Fitzgerald sat down with Business Reporter to discuss the changing world of automation

This article originally appeared on Business Reporter.

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Getting To The Bottom Of Workplace Automation [Video] - Forbes