CGI : Start your intelligent automation journey on the right foot with RPA – Marketscreener.com

Although not a new concept, robotic process automation (RPA) has generated a lot of hype in recent times as an enabler of business value. Of course, RPA is not about robots in the classic sense, but rather about software robots that execute processes quickly, reliably and with high quality and customer satisfaction.

Across the nearly 1,500 client executives we interviewed for the 2020 CGI Client Global Insights, automation/robotics was cited as the third top digital initiative. When asked how their organizations are progressing along the intelligent automation spectrum (from basic automation to artificial intelligence in automation), executives reported completing more RPA implementations and more investigations of artificial intelligence (AI) in automation compared to 2019.

RPA is widely used as an enabler of efficiency, resiliency and digital transformation. In response to the pandemic, demand for RPA has accelerated to improve COVID-19 measures for hospitals, loan processingfor banks, and savings initiativesfor manufacturers, as examples. RPA also helps organizations:

Additionally, as my colleague Katharina Dubberke shares in her blog on hyper-automation, organizations increasingly are seeking to combine automation with advanced technologies like machine learning and AI to accelerate decision-making.

The number of intelligent automation technology providers continues to grow. Each offers fast ways to get started and the potential for quick wins. But, what are the key steps to ensuring a successful automation journey? We believe a first step is to choose a simple process for an RPA proof-of-concept (POC). Ask yourself, 'What process has been a real thorn in our side?' The answer might be a good RPA candidate.

We also recommend creating a proof-of-value for your intelligent automation journey that is based on the following attributes and answers to key questions:

An Intelligent Automation Day workshop offers a structured way to plan the foundation, vision and first steps of your intelligent automation journey. Based on a preliminary analysis of pre-workshop questionnaires, these facilitated design-thinking sessions often include:

At CGI, we've used such workshops to help both public and private sector clients achieve quick wins in areas such as employee onboarding, invoice verification, and more.

Contact me to learn how we can help you identify and apply the right automation strategies and tools to achieve business outcomes. The only prerequisite is a conscious decision to begin the journey.

Sophie is a lead consultant for CGI based in Munich, where she heads the local intelligent automation practice. Together with her team, she is dedicated to building and distributing knowledge around intelligent automation, creating service offerings, and advising clients on best approaches.

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CGI Inc. published this content on 11 May 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 11 May 2021 17:15:07 UTC.

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CGI : Start your intelligent automation journey on the right foot with RPA - Marketscreener.com