Zoom Invests in and Partners With Anthropic to Improve Its AI … – PYMNTS.com

Zoomhas become the latest tech company riding this years wave of artificial intelligence (AI) integrations.

The video conferencing platform announced in a Tuesday (May 16) press release that it has teamed with and isinvestingin AI firmAnthropic.

The collaboration will integrate Anthropics AI assistant, Claude, with Zooms platform, beginning withZoom Contact Center.

With Claude guiding agents toward trustworthy resolutions and powering self-service for end-users, companies will be able to take customer relationships to another level, saidSmita Hashim, chief product officer for Zoom, in the release.

Working with Anthropic, Hashim said, furthers the companys goal of a federated approach to AI while also advancing leading-edge companies like Anthropic and helping to drive innovation in the Zoom ecosystem and beyond.

As the next step in evolving the Zoom Contact Center portfolio, (Zoom Virtual Agent, Zoom Contact Center, Zoom Workforce Management), Zoom plans to incorporate Anthropic AI throughout its suite, improving end-user outcomes and enabling superior agent experiences, the news release said.

Zoom said in the release it eventually plans to incorporate Anthropic AI throughout its suite, including products like Team Chat, Meetings, Phone, Whiteboard and Zoom IQ.

Last year, Zoom debutedZoom Virtual Agent, an intelligent conversational AI and chatbot tool that employs natural language processing and machine learning to understand and solve customer issues.

The company did not reveal the amount of its investment in Anthropic, which isbackedbyGoogleto the tune of $300 million.

Zooms announcement came amid a flurry of AI-related news Tuesday, with fraud prevention firmComplyAdvantagelaunching anAI tooland the New York Times digging intoMicrosofts claims that it had made a breakthrough in the realm of artificial general intelligence.

Perhaps the biggest news isOpenAICEO Sam Altmanstestimonybefore a U.S. Senate subcommittee, in which he warned: I think if this technology goes wrong, it can go quite wrong.

Altmans testimony happened as regulators and governments around the world step up their examination of AI in a race tomitigate fearsabout its transformative powers, which have spread in step with the future-fit technologys ongoing integration into the broader business landscape.

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Zoom Invests in and Partners With Anthropic to Improve Its AI ... - PYMNTS.com