How to build any AI-driven smart service – ZDNet

CXOs: Participate in Constellation's digital transformation survey by Aug.18, 2017 and receive a summary of the results.

The combination of machine learning, deep learning, natural language processing, and cognitive computing will change the ways that humans and machines interact. AI-driven smart services will sense one's surroundings, learn one's preferences are from past behavior, and subtly guide people and machines through their daily lives in ways that will truly feel frictionless. This quest to deliver AI-driven smart services across all industries and business processes will usher the most significant shift in computing and business this decade and beyond.

Organizations can expect AI-driven smart services to impact future of work flows, IoT services, customer experience journeys, and synchronous ledgers (blockchain). Success requires the establishment of AI outcomes (see Figure 1). Once the outcomes are established, organizations can craft AI-driven smart services that orchestrate, automate, and deliver mass personalization at scale.

The disruptive nature of AI comes from the speed, precision, and capacity of augmenting humanity. When AI is defined through seven outcomes, the business value of AI projects gain meaning and can easily show business value through a spectrum of outcomes:

Because AI-driven smart services require offloading the decision-making responsibility to atomic driven smart services, the foundation of any AI-driven smart service is trust. Below an explanation of how the five key components of an AI-driven smart service orchestrate trust.

Fears of robots taking over the world have been overblown. Successful AI-driven smart services will augment human intelligence just as machines augmented physical capabilities. AI driven smart services play a key role in defining business models for synchronous ledger technologies (blockchain), Internet of Things, customer experience, and future of work by reducing errors, improving decision-making speed, identifying demand signals, predicting outcomes, and preventing "disasters".

Are you a CXO designing an AI-driven smart service? Participate in Constellation's digital transformation survey by Aug. 18, 2017 and receive a summary of the results.

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How to build any AI-driven smart service - ZDNet