Liberty Mutual Insurance Catastrophe Teams Blanket Hurricane Sandy Impact Areas

BOSTON, Nov. 6, 2012 /PRNewswire/ --"Hurricane Sandy was here." This is the indelible signature she left for car and homeowners across a 1,000-mile region of the Eastern United States. To help customers promptly and safely recover from the storm, Liberty Mutual Insurance has thousands of catastrophe claims specialists dedicated to handling Sandy-related claims, including property experts in the hardest-hit areas and specialists available by telephone. In addition, Liberty Mutual has set up special home and auto claims mobile units in Freehold, N.J., and Garden City, Long Island, N.Y.

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Liberty Mutual also says it will not apply hurricane deductibles to customers' losses from Sandy. Other home and auto policy deductibles will apply.

"Helping our customers in their time of greatest need is our primary focus, and we have dedicated considerable resources to ensure that we are well positioned to respond as promptly as possible to everyone who has experienced a loss from Sandy," said Ted Gramer, Liberty Mutual Insurance executive vice president and Chief Claims Officer, Personal Insurance. "Once safe to do so, customers should reach out to us by phone, internet, mobile application, or at either of our two mobile customer care locations with their claims or questions."

Liberty Mutual home and car insurance customers are encouraged to first report their claims 24 hours a day by calling 1-800-2-CLAIMS (1-800-225-2467). Liberty Mutual claims representatives also will report flood claims to the National Flood Insurance Program on customers' behalf.

For homeowners requiring urgent assistance, these dedicated claims response vehicles are open daily (8 a.m. to 6 p.m. ET, Monday-Friday; 9 a.m. to 6 p.m., weekends):

(Please check http://www.libertymutual.com for updated locations.)

Homeowners can meet with Liberty Mutual Insurance catastrophe specialists at these locations to discuss their claims, obtain policy information, and in some cases get initial claims payments for covered losses or receive advances to cover anticipated out-of-pocket costs such as food, clothing, housing and personal items.

The aftermath of a hurricane can be equally dangerous, with severe flooding likely. Liberty Mutual Insurance offers the following tips to help homeowners protect their property from further damage after Sandy. These and more Hurricane Sandy claims information is available at libertymutual.com/prepare.

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Liberty Mutual Insurance Catastrophe Teams Blanket Hurricane Sandy Impact Areas