CEO Outlook 2024: 20 Solution Providers On The Cloud Moment – CRN

The CEOs of 3rd Element, Conduent and Wipro Americas are among the tech leaders to weigh in on cloud in 2024.

Multi-cloud. Hybrid cloud. Cloud-based applications, cloud optimization and cloud-connected mainframes.

This long into the cloud revolution, and solution providers continue to find more areas in which to expand their cloud practices while opening up new opportunities in cloud and security, cloud and artificial intelligence, and other areas that stretch use of the technology.

Observations on what 2024 will mean for cloud in this years CRN CEO Outlook 2024 come courtesy of written responses from 3rd Elements Dawn Sizer, Conduents Cliff Skelton, Wipro Americas Srini Pallia and other solution provider leaders.

[RELATED: CEO Outlook 2024]

In some cases, customers seek a solution provider who can provide a variety of technology services. Adapture President Brian Kirsch said that his company will expand cloud offerings because clients are looking for a single source for cloud sourcing and support services who can also offer robust cybersecurity solutions and talent sourcing.

Trace3 CEO Rich Fennessy said that the underpinning of a viable AI strategy is a mature data, security and cloud strategy, all areas of expertise for the solution provider.

We're ready to help our clients design strategies to tackle complex automation objectives, navigate human capital constraints, and address growing data intelligence demands, Fennessy said.

Read on for what some of the top cloud solution provider CEOs had to say in CRNs 2024 CEO Outlook.

And of course, see the full CEO Outlook project for more thoughts from these and other tech CEOs, including thoughts from some of the biggest networking CEOs.

3rd Element

CEO

What do you see as the toughest challenges facing your customers in 2024?

Most end users are really just embracing cloud technologies and real cybersecurity.

Now they will want to jump ahead and implement AI because they believe there isnt a ramp-up process, or that they need to secure the data they have first.

There will be any number of breaches this year due to AI and unsecured or improperly secured data.

Adapture

President

What is the biggest market opportunity your company will tackle in 2024?

We are expanding our cloud offerings and strategically investing in our team.

Our clients are looking for a single source for cloud sourcing and support services who can also offer robust cybersecurity solutions and talent sourcing.

Our one-stop approach sets us apart and makes environments more visible and manageable.

Advizex Technologies

CEO

What are the key technology investments you plan to make in 2024?

Over the past year, our strategic focus and investment in consumption technology, multi-cloud solutions and AI has proven to be pivotal in propelling our organization forward. Embracing consumption technology has enhanced our ability to adapt to evolving customer needs, ensuring seamless accessibility and a better ability to scale.

Our commitment to multi-cloud environments provides our customers with unparalleled scalability, resilience and flexibility. Moreover, our strides in AI and analytics have revolutionized customer operations, empowering data-driven decision-making and fostering innovation across all facets of their business.

These investments have not only optimized our customer operations but have also positioned us at the forefront of technical advancement, setting the stage for sustained growth and competitive advantage in today's market.

Blue Mantis

CEO

What do you see as the toughest challenges facing your customers in 2024?

Without question, we have entered a brand new world with respect to data management and privacy from a regulatory perspective. The new SEC mandate to disclose data breaches more quickly and transparently intensifies their already complex environments. Data resiliency is another major challenge.

Customer data is under continuous attack by an increasingly sophisticated universe of adversaries. Clients risk profiles are expanding. Further compounding these two issues is what I call the growing tech debtbudgets have gotten tighter across the board in the past few years.

Do more with less is now the rule, not the exception, in most enterprises. The availability of skilled tech talent in IT and cybersecurity and other key areas remains constrained. Most enterprises are grappling with these issues, and they require guidance and direction on how best to prioritize projects in the areas of cloud, cybersecurity and digital transformation.

Caylent

CEO

What is the biggest market opportunity your company will tackle in 2024?

There is no doubt most companies are looking at this, but AI is a large market for us. Not just AI development, but also all the work customers need to do with their data and systems to be ready to successfully leverage the benefits of AI.

We are also seeing significant opportunities as major players in key industries are looking to innovate in the cloud. In this modern cloud era, self-managed infrastructures and VMs are things of the past.

Companies are starting to adopt services managed by the cloud provider, building next-gen infrastructures to enable their talent to build IP instead of managing IT.

AWS provides the best technologies for the future of business. With their significant investment in data, analytics and GenAI, it creates a unique opportunity for Caylent to provide innovation to our customers by tailoring AWS product portfolio to meet their specific business needs and strengthen our position as a disrupter in the systems integration space.

Cloudsufi

President, CEO

What is the biggest market opportunity your company will tackle in 2024?

For Cloudsufi, based on our innovation, we are focused on handling the following opportunities, which are key pillars of data monetization for us.

AI-Powered Analytics: Integrating artificial intelligence (AI) and machine learning into analytics processes will continue to be a major opportunity for Cloudsufi.

This includes predictive analytics, natural language processing (NLP), and computer vision to automate data analysis, discover insights and improve industry decision-making.

Supply Chain and Logistics: Post-pandemic disruptions have highlighted the need for supply chain resilience. Analytics will be crucial in optimizing supply chain operations, reducing risks and improving agility.

Edge Analytics: With the proliferation of IoT devices and sensors, theres an opportunity for analytics at the edge. Edge analytics involves processing data locally on IoT devices, reducing latency, and enabling quicker responses and insights, particularly in manufacturing, logistics and health-care industries.

Ethical and Responsible AI: With increased awareness of bias and fairness concerns in AI, there will be opportunities for analytics solutions that audit and monitor AI systems for ethical and responsible use.

Clutch Solutions

Founder, CEO

What is the biggest market opportunity your company will tackle in 2024?

Far and away the market attention will continue to focus on artificial intelligence, but what is really being highlighted is the continued rapid adoption of digital transformation. In this case its moved beyond traditional IT workload efforts of old, to the more general (read: generative AI) and creative aspects of the way people work and engage with technology.

To enable this, we are seeing our clients increase their focus on data management, hardware optimization, hybrid cloud environments, SaaS migration, managed services, cybersecurity, and process optimization.

Conduent

President, CEO

What is the biggest market opportunity your company will tackle in 2024?

Conduent sees significant opportunity in 2024 and beyond in accelerating business process outcomes and quality through the strategic use of AI, including Generative AI and utilizing our cloud-based and mobile-enabled Business Process as a Service solutions (BPaaS) to enhance customer experience, performance and value for our clients.

For instance, our Digital Integrated Payments Hub streamlines payment processes, reducing processing times from up to 10 days to just minutes. This centralized platform provides secure, efficient and cost-effective payment options for businesses, government and transportation agencies, with transparent transaction tracking.

In the government sector, our cloud-based Medicaid suite (CMdS) automates health-care claims administration and our BenePath Suite streamlines eligibility and enrollment for social services and government aid programs.

We offer technology solutions with AI to modernize client business processes and are collaborating with technology providers to reimagine and enhance value in business processes through generative AI. For example, we are working with a large health-care insurance provider to explore how AI can identify patient or medical provider claims that will be rejected due to missing information or other errors.

Another example is using AI to summarize and analyze large page-volume claim protest submissions, including handwritten documents, to provide insurance providers with relevant, digestible information faster and at less expense than manual analysis.

By solving these challenges, we can save health-care insurance clients resources and costs, while eliminating hassles and delays for medical providers and patients.

ConRes

CEO

What is the No. 1 thing you want your vendor partners to do to support your business in 2024?

In the upcoming year, our primary expectation from vendor partners is the establishment of robust partner programs.

These programs should recognize and appreciate solution providers who contribute substantial value to their offerings, while also carving out opportunities for partner profitability within the collaborative framework.

Additionally, with manufacturers increasingly transitioning to the cloud, our revenue model has undergone a significant shift towards services, amplifying the need for vendor partnerships that align with this evolving landscape.

e360

CEO

What impact do you expect AI to have on your business in 2024?

Over the last 12 months, e360 has been integrating AI into our service offerings. We are focused on creating services that ensure governance, risk and compliance around cybersecurity and protecting customers from unwanted attacks, including those that utilize AI.

We are also working on helping customers implement AI, which has created many opportunities for our organization.

We see some companies trying to do anything and everything when it comes to AI, even in areas where they don't excel.

At e360, we are committed to focusing on our core strengths, which include cloud computing, cybersecurity, digital workplace and modern infrastructure, and delivering the best possible service to our customers in these practice areas.

We plan to eventually integrate AI across the board to make our service offerings even better, and we will accomplish this using various tools, technologies and software partners.

Ensono

CEO

What is the biggest market opportunity your company will tackle in 2024?

Our focus will be on collaborating closely with technology, consultancy and VAR partners to deliver innovative hybrid cloud solutions seamlessly integrating complex legacy, mission-critical systems to modern cloud environments.

An example of this approach is our modern, cloud-connected mainframe enabled by our full ecosystem of partners.

We differentiate ourselves in our ability to modernize even the most complex legacy environments, whether it be making the mainframe a first-class citizen with the rest of a clients hybrid cloud estate or converting legacy code to enable modern cloud-based solutions that allow data to be leveraged in new ways.

With the growing complexity of IT ecosystems, there is an increasing need for managed services that can provide continuous monitoring, security, optimization and innovation. Ensono and our partners will work together to offer managed services supported by the best technology and innovation in the market, ensuring that our clients can focus on their core business objectives while relying on us for their hybrid cloud operational needs from mission-critical to cloud.

ePlus

President, CEO

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CEO Outlook 2024: 20 Solution Providers On The Cloud Moment - CRN