Boeing reaches annual record of 2 bln USD e-commerce sales – Macau Business

Boeing announced Monday that it achieved an annual record for e-commerce parts sales in 2021 with more than 2 billion U.S. dollars in online orders.

Boeing Distribution Inc. (formerly Aviall) sold nearly 70,000 parts products through its e-commerce site to commercial and government customers, eclipsing pre-pandemic levels. Commercial orders accounted for 1.5 billion dollars in sales, reflecting the continued recovery in the airline industry, the company said.

Boeing Distribution Inc.s online revenue last year was 15 percent higher compared to pre-pandemic levels, while orders were 20 percent higher. The stronger sales came as the company rolled out new tools to improve the customer experience, including a new homepage, a live chat feature, and an online knowledge center, according to the announcement.

The refreshed e-commerce parts website, which features over 500,000 products, saw 5 million visits from 50 countries last year.

Our 2 billion U.S. dollars closeout to 2021 was a great capstone as the market heads to a more stable recovery, said Ted Colbert, president and chief executive officer of Boeing Global Services. Our e-commerce capabilities are a great example of the digital solutions we provide to enable industry recovery and growth.

In addition to launching new digital tools, we are creating a more streamlined process for our customers by realigning strategy, program, and product line management with supply chain and customer support, said William Ampofo, vice president of Parts, Distribution Services, and Supply Chain at Boeing Global Services.

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Boeing reaches annual record of 2 bln USD e-commerce sales - Macau Business