How A Google Review Policy Led To Threats Against A Restaurant Chain Owner – Tasting Table

Andrea Bonfiglio and other Triple T Hospitality Group owners that manage Tio Taco and Tequila Bar said they were completely unaware of the Google review quota policy put in place by a "rogue" manager at their Edison location (per Yahoo! News). Once they saw the post, they removed the policy, informed employees that they wouldn't be held to the quota, and fired the general manager and assistant manager at the location. Unfortunately, the damage was already done.

The posted policy requiring employees to get at least five 5-star Google reviews per month to maintain employment was not well received by the internet. The viral Reddit post that garnered 1,700 comments has now been removed, and the taco bar's Yelp page is being monitored after being tagged with an "unusual activity alert." Most followers who weighed in on the issue voiced their frustration with unrealistic expectations set by managers to gain reviews that were coaxed instead of earned. Despite Bonfiglio stating that the management group did not instate the policy and agree that it is "insane," very few comments mention the violent backlash experienced by the owner and her family.

Google reviews rate Tio Taco and Tequila Bar with 4.4 stars, and almost every review, whether it's positive or negative, seems to be answered by the owner. Google must have done a little housekeeping of its own, as there are no longer reviews mentioning the restaurant's defunct policy.

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How A Google Review Policy Led To Threats Against A Restaurant Chain Owner - Tasting Table