Xperium, an AI-enabled CRM guest engagement platform, partnered with IDS to enhance the hotel guest experience – Hospitality Net

New Delhi - Xperium, a complete end-to-end guest experience management platform powered by AI and smart automation has announced the partnership with IDS Next property management system, one of the largest enterprise PMS companies in India. Through this integration, hotels using IDS on-premise or IDS cloud Property Management System (PMS) will be able to seamlessly connect Xperium to provide a completely automated guest experience suite to its existing and future customers.

The integration will play a pivotal role in these times, when hotel experiences must be even more personalised based on guest preferences and health and safety standards. Hotels that use IDS will now be able to offer targeted up-sells/cross-sells to their visitors, engage with them via well-timed pre-arrival and in-stay messaging, collect guest feedback, and manage their overall online reputation. To improve the hotel guest experience, the following Xperium modules will be integrated with IDS:

On the partnership, Manoj Mohanty, Senior VP Sales, South Asia and South-East Asia at IDS said, In todays connected world, this integration with Xperium will help hotel partners connect deeply with their guests. They will be able to build a strong bond, enhance their brands credibility, and increase visibility and profitability. More importantly, pre-stay, during the stay, and post-stay connections are very important to understand guests and their collective feedback.

Our objective for this integration is to enhance the experience of IDS customers by providing them the right tools for automating guest-facing processes and improving the guest experience. This integration paves way for a hassle-free, automated guest communication set up for hotel guests; which will increase hotel revenue via upsells and improve hotel reputation via Xperium feedback and ORM features, says Sachin Agarwal, Co-founder and Head of product at Xperium.

Xperium has established an ecosystem for OTAs and other travel industry participants around its CRM and guest engagement technologies, anticipating future concerns and providing a more tailored guest experience throughout the journey.

IDS Next is a globally leading Hotel Technology Solutions provider with decades of unmatched domain expertise. Being pioneers in Hotel ERP architecture, IDS provides efficient solutions across categories such as large independent hotels, chain hotels, boutique or resort hotels and even small budget hotels. Their offerings include integrated hotel management software, restaurant management software, mobile apps and mobile analytic solutions etc.IDS has earned the trust of over 5000+ hotels in 40 countries spread across South Asia, South-East Asia, Africa, Middle East, Sri Lanka & Maldives and Oceania.

In 2018, RepUp introduced Xperium to fulfill the experience management demands of mid market and enterprise segment in hospitality industry. Xperium, a complete end-to-end guest experience management platform powered by AI and smart automation enables businesses to automatically offer personalized upsells /cross-sells to their guests, communicate through well-timed pre-arrival and in-stay messages, collect guest feedback, manage their overall online reputation, and deliver contactless experiences at scale.Xperium is building and perfecting 360 Customer Experience Solutions based on strong Machine Learning algorithms and Artificial Intelligence modules that help automate and optimize operations, predict guest behaviour & persona, and maximise revenue per customer.

RepUp is a B2B SaaS company offering tech solutions to hospitality businesses and is seed funded by the Indian Angel Network, and has been a part of Oracle Startup Cloud Accelerator.

RepUp has received recognition from Deloitte for being one of the 50 fastest growing tech companies in India in 2018, and has also been recognized among the 500 fastest growing tech companies in the APAC region. RepUp has also won the UK Trade and Investments' Tech Rocketship Award for disruptive technology.

The company boasts Lemontree, Deltin Casino, Moxy by Marriot(US), Radisson Blu, and Lippo Group(Indonesia) among its customers. Headquartered in Gurgaon, India, RepUp is at the forefront of technological innovation for the hospitality industry. To learn more, visit http://www.xperium.ai.

See the article here:

Xperium, an AI-enabled CRM guest engagement platform, partnered with IDS to enhance the hotel guest experience - Hospitality Net