Performance Monitoring: Automation the Key to Efficient Always-On Assurance – UC Today

How often do you check that your mission-critical business systems aredoing their thing?

Not an occasional cursory checka definitive deep-dive intothe real-time performance ofyourIT and telecommunications.

It should be happening every day.

But, depending onan organisations size and scale, that kind of daily health check canrequire so much resourcethat the costs outweigh the benefits.

Automation, of course, changes all of that.

It is why many of the worlds smarter enterprises both large AND small are turning to clever and affordable software plug-ins that are taking once-labour intensive processes and turning them into fast, light-touch game-changers.

Performance monitoring is perhaps the areain which theseinnovationsare currently having the most impact.

After all, with a growing number of internal and external communications occurring on cloud-based platforms, ensuring that an organisations on AND off-premise functionality is working as it should now rank highly on the daily to-do list.

Increased complexity and sophistication of enterprise communication systems and platforms is, of course, a good thing, but with increased complexity also comes increased risk of compromised performance, says Ben Djamaluddin, Business Development Head at UK-based Microsoft and Cisco app innovator telisca.

Its neat Morning Check plug-in solution can be deployed across Cisco-powered systems to quickly and effectively verify the proper functioning of telephony and collaboration systems.

Thats desk phones, softphones, video collaboration Endpoints, Cisco Unified Communication Services, voicemail, SIP trunk, UCCX, XMPP Servers, TFTP Server, switches, routers, backups, and third-party applications, as well as testing voice gateway status or CUCM services.

Thats a lot ofdaily (highly valuable)automated testing freeing up system administrators tofocus on more strategic, efficiency-drivingprocesses.

We live in an always-on world and24/7 operability is absolutely business-critical for many organisations, saysDjamaluddin.

Most organisations will routinely monitor their networks, but not all willcheck and test all of their variousapplications andservices.

Thats because, historically, that has been a verymanual and time-consuming process.

The Morning Check solutions automation of the processmeans the right checks are carried outat the same time every day.

Users select the checks they want to perform; what functionality they want to test; and the time of day they want to do it.

Once deployed and configured to respond to an organisations specific requirements, it sits in the background ofasystem, ticking along and reporting any errors via email alerts.

No matter what the device, if it is on an organisations Cisco network then Morning Check is testing and verifying iteach and everyday.

We know that automation, in general, is having a positive impact on all aspects of business telephony and IT all over the world, and we know it is the single most important current technological innovation that is likely to further shape the future of how a business operates.

Any smallautomations within any business can add up to seriously big efficiencies.Morning Checkis a great place to start.

The telisca offering available direct or indirect via the channel is as appealing to Managed Service Providers as it is to end-user enterprises.

Many organisations Cisco networks are managed by third-party MSPs for whom effective and affordable automation applications can provide the basis for a potentially rewarding customer cross-selling conversation.

The solution is highlyadaptableand we are always able toadvise on customisation, saysDjamaluddin.

And we are able to provide our channel reseller partners with lots of support to ensure both they AND their customers maximiseits potential to addsignificantvalue.

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Performance Monitoring: Automation the Key to Efficient Always-On Assurance - UC Today