What Will It Take for Government AI to Really Take Off? – Government Technology

While public agencies continue to deploy chatbots and other artificial intelligence tools, confusion about the technology abounds, according to new survey findings from Gartner, and the pandemic has provided little fuel for its growth.

The research agency found that 36 percent of survey respondents plan to increase AI and machine learning (ML) investments this year.

Even so, proponents of AI and ML have significant work to do, said Dean Lacheca, Gartners public-sector research director, in an email interview with Government Technology.

Thats not all that faces backers of the technology.

Gartner found that while 53 percent of government workers who have used AI tools say the tech provides insights to do their job better, only 34 percent of workers unfamiliar with AI said the same.

The more that government technology leaders start to identify specific and narrow use cases and then link them with the specific, readily adoptable technologies like ML, computer vision and natural language processing, rather than the generic AI terminology, the more likely the government leadership will be to understand the potential of the technology, Lacheca said.

The Gartner findings stem in part from a global survey that attracted 166 responses from all levels of government, with 27 percent coming from state and provincial governments, and another 27 percent from local governments, as well as some respondents from counties. The findings also come from a separate Gartner survey of 258 government employees working for public agencies around the world.

Even though AI and related tools can still seem futuristic even now and still have a way to go before they are mainstream in government some of the technology is accessible to public agencies of various sizes, and not just relatively well-funded federal government units, according to Lacheca.

The reasons why chatbots have taken off in government is that they are pretty much package solutions, with only minimal concerns about data privacy, which can offer a perceived speed to value for government, he said. So anywhere that an off-the-shelf or easily configurable/trainable AI solution can be stood up rapidly with little data privacy concerns are the likely areas of rapid investment by government.

What Gartner called more specialized AI tools also could soon find more uses within government including local agencies.

Such tools include geospatial AI, which, according to Gartner, uses (AI) methods to produce knowledge through the analysis of spatial data and imagery. Those tools will by their nature have lower rates of uptake than chatbots, but are likely to be deployed in such areas as defense, intelligence, transportation and local government.

The research firm found that while 42 percent of government employees who have yet to work with AI believe the tech helps get work done, only 27 percent of those respondents believe AI has the potential to replace many tasks.

Meanwhile, 31 percent of employees who have used AI view the technology as a job threat.

Even so, 44 percent of respondents who have used artificial intelligence think the technology improves decision-making, with 31 percent saying AI reduces the risks of mistakes.

That said, 11 percent of respondents think AI makes more errors than do people.

Senior executives in the public sector must address the early apprehension among the government workforce by showing how the technology helps them to getting their work done, then continue to build confidence in the technology through exposure, use cases and case studies, Lacheca said.

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What Will It Take for Government AI to Really Take Off? - Government Technology