Are Bots and Robots the Answer to Worker Shortages? – Government Technology

Earlier this year Axios wrote about the digital bots coming for office jobs:

Software bots are getting smarter and more capable, enabling them to automate much of the work carried out in offices.Why it matters: Bots can make digital work more efficient by taking on onerous and repetitive white-collar tasks, but the better they get, the more competition they pose to skilled workers who might have thought themselves exempt from the job-disrupting effects of automation.How it works: Think of bots as robotic assistants, acting in the background to simplify and streamline some of the less exciting but necessary aspects of digital work: scheduling meetings, approving expense requests, and probably somewhere, submitting TPS reports in triplicate, 'Office Space'-style.

The article goes on to suggest that the forced shift to remote work during the pandemic only accelerated the bot-using trend, and in a survey by Deloitte last year, 73 percent of global executives reported their company was investing in intelligent automation, up from 58 percent in 2019.

What really grabbed my attention in the past month were the headlines describing the growing use of robots with more to come. No, we are nowhere near the Jetsons yet, but we need to start somewhere.

Consider these articles:

When the Dallas, Texas, restaurant La Duni found itself short-staffed, co-owner Taco Borga turned to the future: He hired robots to be servers.

"Borga told the newspaper that while he brought the bots into his eatery out of necessity due to workers not returning post-pandemic, he said they also offer savings. Each robot costs him $8 to $10 a day, Borga said. They are used in the place of one hostess and two food runners, which he said he would normally pay at least $10 an hour each.

Yahoo News: Do we need humans for that job? Automation booms after COVID

Ask for a roast beef sandwich at an Arbys drive-thru east of Los Angeles and you may be talking to Tori an artificially intelligent voice assistant that will take your order and send it to the line cooks.

'It doesnt call sick,' says Amir Siddiqi, whose family installed the AI voice at its Arbys franchise this year in Ontario, California. 'It doesnt get corona. And the reliability of it is great.'

"The pandemic didnt just threaten Americans health when it slammed the U.S. in 2020 it may also have posed a long-term threat to many of their jobs. Faced with worker shortages and higher labor costs, companies are starting to automate service sector jobs that economists once considered safe, assuming that machines couldnt easily provide the human contact they believed customers would demand.

CNN: More than 50 robots are working at Singapore's high-tech hospital

In Singapore's Changi General Hospital, there's a chance your surgeon won't have a heart. The cleaners might not have lungs, and the physiotherapist could be completely brainless.

"That's because at Changi General Hospital (CGH), more than 50 members of staff are robots.

"From performing surgery to carrying out administrative work, robots have become an integral part of the 1,000-bed hospital's workforce, says Selina Seah, director for the Centre for Healthcare Assistive and Robotics Technology (CHART), which works with CGH to find high-tech solutions for problems in healthcare.

One more, from ScienceDaily: These robots can move your couch

Engineers have developed robots that can work independently and cooperatively to move unwieldy objects like a couch. In simulations, the robots were successful even when tasked to move an object in new, unfamiliar scenarios.

Indeed, I wrote an article back in August 2014, proclaiming that Robots Are Coming: Even to the Cloud.

However, the stakes and opportunities are growing, with the likes of Elon Musk jumping on board the robot bus. Back in August, the Tesla Robot was announced, albeit delivery of working robots was still years away.

CNBC reported, The XPeng founder predicts that all automakers will become both car makers and robotics companies, a process he says could take 10 to 30 years. XPeng is looking at robots as a transportation tool 'in a low-speed and random environment.'"

Crashes and fatalities associated with Tesla's Autopilot mode the latest having to do with the algorithms struggling to recognize parked emergency vehicles are calling into question the wisdom of releasing the tech into the wild so soon.

"This track record doesn't bode well for human-like robots that rely on the same technology. Yet this isn't just a case of getting the technology right.

"Tesla's Autopilot glitches are exacerbated by human behavior. For example, some Tesla drivers have treated their tech-enhanced cars as though they are fully autonomous vehicles and failed to pay sufficient attention to driving. Could something similar happen with the Tesla Bot?

Last year, I asked Should You Connect Your Brain to the Internet? Heres how that blog started: "Move over robots, a new competitor may be about to disrupt the world of artificial intelligence (AI) and this technological breakthrough may soon benefit a friend or family member near you. Or, perhaps, the coming age of augmented humans will one day change the way all of us interact with technology."

And who is in the lead with that augmented human technology? You guessed it: Elon Musk.

Nevertheless, these trends are clearly accelerating, and we are only in the early days of AI AND robot development. In other words, watch this space for more to come regarding robotic coworkers.

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Are Bots and Robots the Answer to Worker Shortages? - Government Technology