Unlocking digital transformation with Robotic Process Automation (RPA) – BetaNews

The term "digital transformation" has become synonymous with a companys endeavor to modernize. It allows organizations to transform their operating models to improve customer experience, increase successful outcomes, and gain a competitive advantage in the marketplace. While many technologies, processes, and cultural adjustments are needed to drive digital transformation successfully, "automation" is a critical aspect of the entire process.

Robotic Process Automation (RPA), with its capability to digitalize several operations and processes, has a great potential to accelerate digital transformation for an enterprise.

How RPA supports Digital Transformation

The most straightforward manner in which RPA accelerates digital transformation is by taking off unproductive, redundant, time-consuming, and repeatable manual tasks from a team and allowing the team to focus on the core tasks that assure business growth. By introducing RPA at different stages and functions, an enterprise can save time and resources and ensure better responsiveness at nearly all touchpoints of their value chain. By helping an organization save time, money, resource bandwidth while improving customer experience, RPA can act as a game-changer in improving business performance and outcomes. However, one must understand that "RPA" or "any other kind of automation" only enables an enterprise to accelerate digital transformation, not fully attain it.

RPA enables enterprise to achieve the following capabilities thereby helping with digital transformation initiatives:

How to Leverage RPA for Digital Transformation

The first important step in this direction is to ensure that the RPA program goals align with the organization's overall digital transformation strategy. The other critical aspects to consider for leveraging RPA for digital transformation are:

Digital Transformation: The end goal

Customers and employees are the foundations of any business. As a result, all firms need to keep them engaged and satisfied. RPA programs aid in data retrieval and the adoption of relevant procedures to boost staff engagement and customer satisfaction which is a critical step towards scalability and transformation. The efficiency and adaptability brought in the ecosystem by RPA also let the focus shift from monotonous back-office jobs to those involving providing business value and customer engagement, enabling further process transformation and improvement. When RPA is combined with other digital technologies like Artificial Intelligence (AI), machine learning, intelligent workflow tools, and digital assistants, enterprises can achieve end-to-end digital transformation.

Image credit: airdone/ Shutterstock

Bhavin Sankhat is project manager, workforce collaboration atSynoptek. He has over 10 years of experience in driving several workforce automation projects, especially related to Microsoft technologies. He works closely with Synoptek customers to help them with planning, documentation, and governance for their workforce productivity assignments and creating solutions that streamline their business processes.

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Unlocking digital transformation with Robotic Process Automation (RPA) - BetaNews