Cash automation solution finds success in Scotland| Coping with COVID-19 – Kiosk Marketplace

Image courtesy of Innovative Technology.

The Caf Royal in Annan, Scotland is finding success with a cash automation solution called CashGenic from Innovative Technology that allows customers to pay with cash safely and hygienically, according to a press release.

Caf Royal installed the system in its in-house and take-away premises in March and has seen a rise in cash payments, a reduction in cash floats and its staff free to interact more with customers.

The solution is available from partners as an all-in-one countertop device ensuring customer access, with pay-in and pay-out managed by staff via a mobile tablet device.

"Overall, it's been a tremendous success," John Pagani, Caf Royal owner and National Federation of Fish Friers member, said in the release. "We have been looking for something like this for a long time, but suitable systems seemed only available at a very high price. The Xchekka system is affordable, so much so, we ordered two, one for our indoor caf and the other for our take-away.

"Staff love it; they no longer have to count change and the hygiene aspect has been exceptional, especially during these COVID times. They can concentrate on serving the customer to provide excellent customer service rather than worrying about change and having to wash their hands after touching the money and sanitizing again.

"Customers who install Xchekka are seeing some excellent time and cost savings efficiencies and even more importantly an uptake in cash payments," he said. "Plus, their customers are reacting positively too. At The Caf Royal customers are even bringing cash specifically to have a go at using the new machine."

For an update on how the coronavirus pandemic has affected convenience services, click here.

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Cash automation solution finds success in Scotland| Coping with COVID-19 - Kiosk Marketplace