What is automation? | IBM

Advancements likely will occur in:

Machine learning and workflow

Artificial intelligence (AI) is taking its strategic place in both operational and strategic business process management. New software enhancements to robotic process automation (RPA) will allow the technology to better observe and learn from human patterns optimizing front- and back-office experiences. Machine learning is poised to revolutionize workflow, helping to enable companies to trigger new processes, reroute running processes and make action recommendations based on predictions.

Hyperautomation

Gartner Research has coined the term hyperautomation to describe the merging of machine learning, packaged software and automation tools to rapidly maximize the number of automation processes in a business to greatly increase productivity. Hyperautomation requires a range of cognitive and automation technologies coming together to deliver both the intelligence and the power to put the intelligence into action.

Intelligent capabilities

AI-based systems will be able to remember (automating future robot configurations) and reason (predictive and probabilistic processing) so that automated systems gain the ability to learn and interact.

Intelligent industrial robots

Robots will perform multiple tasks and make decisions and work autonomously including self-diagnostic and predictive maintenance capabilities.

Low-code or no-code workflow software

Workflow software requiring minimal or no coding will continue to be a strategic priority to make process automation more accessible to the entire organization especially line of business.

Text-message-based workflow

In his blog, Michael Lim, Program Director, IBM Digital Business Automation speculates that the de facto communication method for the new workforce is likely to be text messaging because of its high read and response rates. Its likely that enabling text messaging and text message-based workflow will be a big driver for the next generation of productivity gains in the enterprise.

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What is automation? | IBM