Why is the US accusing China’s Houston consulate of spying? – ABC News

Tensions between the world's two largest economies have been on the rise again this week after the United States ordered the closure of China's Houston consulate, alleging it was a nest of Chinese spies who tried to steal data from facilities in Texas.

In a retaliatory move, China then ordered the US to close its consulate in Chengdu, accusing its staff of meddling in its internal affairs.

But espionage experts say the gathering of intelligence is a key part of what diplomatic missions do, and that often includes not only legal means but also the use of spies to gather "secret information".

"They do it, we do it. We just hope to catch them at it, and hope they don't catch us," said Anthony Glees, an internationally published expert on security and intelligence and professor of politics at the University of Buckingham.

"This is all part of the 'great game'."

To a certain extent, states chose to "turn a blind eye" to much of this activity because "it's in their mutual interests to do so", Professor Glees told the ABC.

The plethora of secrets revealed by Edward Snowden in 2014 included detailed information about how the US uses its own diplomatic missions to spy on countries across the globe, but no US consulates were shuttered as a result.

But this accepted spying culture does have limits, and crossing that line can, albeit rarely, result in diplomatic expulsion.

Here we look at past examples, and why China's Houston consulate one of five Chinese consulates in the US, along with the embassy in Washington DC was singled out.

Senior US officials said that espionage activity by China's diplomatic missions was occurring all over the country, but its activity out of the Houston consulate went well over the line of what was acceptable.

US Secretary of State Mike Pompeo called the consulate "a hub of spying and intellectual property theft", an allegation China rejected as "malicious slander".

Beijing is spending billions training up foreign journalists, buying up space in overseas media, and expanding its state-owned networks on an unprecedented scale.

A senior State Department official also linked espionage activity from that consulate to China's pursuit of research into a vaccine for the new coronavirus.

Professor Glees said Houston was currently a hotspot of information due to its aerospace and pharmaceutical research facilities, in particular in the midst of the COVID-19 pandemic.

"I'd have no doubt that the Chinese in Houston were hoovering up intelligence. It's one of just a few Chinese consulates, but in terms of leading-edge research probably the best place to be," he told the ABC.

But Professor Glees went on to pose two important questions.

"Was China trying to do this secretly and therefore unlawfully? One would guess it was, but it does not necessarily have to be so," he said.

"Does the USA, the UK, Australia do the same thing? Of course."

China's countermove to close the US consulate in Chengdu may have also been a choice based on strategic location.

"That is where the US gathers information about Tibet and China's development of strategic weapons in neighbouring regions," said Wu Xinbo, a professor and American studies expert at Fudan University in Shanghai.

The closure of embassies amid espionage allegations is rare, but diplomats accused of spying have been expelled in the past.

In 2018, 153 Russian diplomats were expelled by the United Kingdom and allied countries following the attempted poisoning of former Russian double agent Sergei Skripal and his daughter in the British town of Salisbury.

Russia responded by expelling 23 British diplomats and ordered the closure of the UK'sconsulate in St Petersburgand theBritish Counciloffice in Moscow.

At the height of the Cold War, Britain expelled 25 Soviet diplomats after the defection of Oleg Gordievsky, a former head of KGB operations in London, who had named KGB personnel operating in the Soviet embassy in London.

In Canberra, the Soviet embassy was closed down in 1954 when an intelligence officer based in the capital defected, offering to provide information about Soviet espionage activity against Australia and the West. The embassy reopened in 1959.

While the expulsion of diplomats and, even more so, the closing of an embassy is rare outside of war, Professor Glees said forced entry into the consulate of another state was "an absolute no-no".

But shortly after the closure of the Houston consulate, a group of men who appeared to be American officials were seen forcing open a back door of the building.

After the men went inside, two uniformed members of the US State Department's Bureau of Diplomatic Security arrived to guard the door.

China condemned the break-in saying it was in breach of both the Vienna Convention on Consular Relations and the China-US consular treaty.

"The US action right now is almost certainly unlawful," Professor Glees said.

"But they'll get away with it because Trump is up for re-election and having a go at China right now makes political sense even if there's no particular reason, to be honest."

Professor Glees said consular staff who were formally listed and known to host countries can operate as "legal spies", but they are required by law to abide by certain rules.

This intelligence gathering, whether secret or overt, can be done in many ways such as through meetings, conferences and visiting universities, businesses or research centres.

The uniform, the spy novels and a secret life. The breadcrumbs that suggest Australian citizen Yang Hengjun, detained in China for more than a year, was once a Chinese intelligence officer.

"Then you have the 'illegals' officers and agents who are not listed in any embassy rosters assuming an identity or simply using an existing reason for being in the receiving country to undertake espionage on the side," he said.

But even "legal spies" sometimes engage in illegal espionage, most often by recruiting agents to act on their behalf.

Chen Yonglin, a formerChinesediplomat who defected toAustraliain 2005, said "espionage is normal for all governments".

He said while Chinese diplomats collect information openly "to avoid being accused of being involved in secret intelligence work", they may also be providing key assistance to covert operations.

"But most operatives are run independently by various [government] departments," he told the ABC, adding that in many cases Chinese state-run companies can provide a better safe house.

Mr Chen said most infiltration can be carried out more effectively through migration especially of skilled workers and experts.

Rather than using embassies or consulates, they may communicate directly with Chinese officials or meet in a third country, making these operations very difficult to detect.

Diplomats most commonly work to create connections and place students and experts within key research departments in order to openly obtain information on new technology and developments that can then be used by China, he said, adding that such activities are particularly extensive in Australia where the response to intellectual property theft has been "weak".

In contrast, the Trump administration has taken a particularly hard line against China in both trade and political dealings.

Issues ranging from trade to the coronavirus pandemic, China's territorial claims in the South China Sea and its clampdown on Hong Kong, have plunged relations between Washington and Beijing to what experts said is their lowest level in decades.

It's almost inconceivable that the immediate future of the global economy hangs on the erratic whims of Donald Trump, writes Ian Verrender.

Following the break-in at the now-closed Houston site, China threatened repercussions, and the White House has not ruled out the possibility of closing more Chinese diplomatic missions.

While in a related incident, a researcher who took refuge in the Chinese consulate in San Francisco after allegedly lying to investigators about her Chinese military service has also been arrested by US officials.

"As far as closing additional embassies, it's always possible," US President Donald Trump told reporters earlier in the week.

But Mr Chen said while the US seemed to be distancing itself from China, any further response from Beijing was likely to be restrained.

"China benefits extensively from globalisation," he said.

"China's economy is reliant on international trade and shared technologies and they do not want to risk a break with either the US or Australia."

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Why is the US accusing China's Houston consulate of spying? - ABC News

‘Homeland’ Showrunner Reveals Their Most Valuable Asset in Constructing the Series – Showbiz Cheat Sheet

Now that the Homeland series finale has come and gone, co-creator, Alex Gansa, revealed a few behind-the-scenes secrets. There are some things dedicated viewers may not even know. Fans likely know that Homeland utilized experts to advise, but theres one asset thats proven an MVP.

RELATED: Homeland: Why Claire Danes Blew Up at Damian Lewis While Shooting the Cabin Scene

The Showtime hit series, Homeland, wrapped after eight seasons. When creators first began, Alex Gansa and Howard Gordon had a few absolute ideas for the story. Most of which, revolved around Sergeant Nicholas Brody (Damian Lewis).

We had decided that we wanted to tell the last story in Afghanistan, and we already knew two big things, Gansa told the New York Times. He added that they knew the conclusion would ultimately put Carrie Mathison in Nicholas Brodys shoes.

That said, everything between the first and final seasons became affected by criticism, according to Gansa.

First and foremost, I think both the praise and the criticism were overblown. We were taking shots from the left for beingIslamophobicand shots from the right for being soft on terrorism, he said.

At the beginning of Season 5, Peter Quinn is sitting in a C.I.A. briefing room and telling people what it looks likeon the ground in Syria. Our intention in that scene was to portray Quinn as somebody who had seen too much battle and whose judgment was impaired.

The media outlets, he said, took one side or the other and ran with it.

There was a moment toward the end of Season 5 where we all just looked at ourselves in the mirror. We were telling a story about an impending attack in Berlin, and four days before we shot the scene, the Paris attacks happened, he said.

We found ourselves on the set saying, What are we doing? What is the value of telling these stories in a world that felt like it had gone a little crazy? That definitely affected Homeland in Seasons 6, 7, and 8.

Those changes came due to a larger vow. The team would no longer dramatize threats that didnt exist in the real world.

We were very careful in these remaining seasons that we were not going to be sensational. We were trying to not make it worse, he said.

RELATED: Homeland: Peter Quinns Death Really Rankled Some of the Shows Fans

With a show that focuses on fictionalized real-world events, experts are a necessity. In Homelands case, Gansa said they had something called Spy Camp. This was a series of brainstorming sessions the cast and creative staff did each season with intelligence and national security experts.

The experts included a former C.I.A. director and a rather infamous whistle-blower: Edward Snowden.

Thats why Season 5 was all about the surveillance state, hacking and civil liberties. Bart Gellman, a former Washington Post reporter, told me he was bringing a special guest to Spy Camp, and the next thing you know, were Skyping with Snowden in Moscow, Gansa said.

This was about six months before Snowden was Skyping with other people, so all of the intelligence consultants we had in the room sat up in their seats, like, Oh my God!'

He continued: We had a two- or three-hour conversation with him. He was an interesting cat, for sure. When somebody constantly refers to themselves in the third person, its always odd. But he made a compelling case that if he had gone through the normal channels, none of this would have become public.

RELATED: Why Homeland Lost So Much Momentum in Season 3

With Homeland over, the team has time to mull over the finished product.

After Brody was falsely implicated in the C.I.A. bombing, I wish that we had found a better way to dramatize the impact of that upon his family in Season 3, he said.

I just think that if we had been thinking more clearly, we could have devised a better story around how that affected and impacted their lives.

Another change theyd make had to do with travel. A lot of the show was filmed overseas in places like Berlin and South Africa. Gansa said the actors were tired of the travel.

That said, star, Claire Danes (who played Carrie Mathison), wouldnt change a thing in the final season.

I was really happy with the shape of the final season, she said via DeadlinesContendersTelevision virtual event. I thought it was really smart to have Carrie so directly aligned with Brody in this final season for her to be unsure of herself if she is a traitor or not.

However fans felt about any of Homelands eight seasons, not many can say theyve had Snowden or Spy Camp to thank. The show is a multi-award winner and nominee in nearly every category for good reason. It told stories similar to what viewers already know, both satisfying and terrifying all at once.

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Quantum Cryptography Market 2020 by Technology, Equipment, Product Type, Packaging Material, and Region Global Forecast to 2025 – Owned

The global Quantum Cryptography market report examines the market position and viewpoint of the market worldwide, from various angles, such as from the key players point, geological regions, types of product and application. This Quantum Cryptography report highlights the key driving factors, constraint, opportunities, challenges in the competitive market. It also offers thorough Quantum Cryptography analysis on the market stake, classification, and revenue projection. The Quantum Cryptography market report delivers market status from the readers point of view, providing certain market stats and business intuitions. The global Quantum Cryptography industry includes historical and futuristic data related to the industry. It also includes company information of each market player, capacity, profit, Quantum Cryptography product information, price, and so on.

Get sample copy of Quantum Cryptography Market report @ https://www.adroitmarketresearch.com/contacts/request-sample/958

Global Quantum Cryptography Market 2020-2025 is an exhaustive investigation of the global Quantum Cryptography market together with the future projections to assess the investment feasibility. The report also comprehends business opportunities and scope for expansion. These insights will help the leaders to formulate strategies resulting for increased profitability. Furthermore, the report includes both quantitative and qualitative analyses of the Quantum Cryptography market throughout the forecast period.

Top Leading Key Players are:

ID Quantique, MagiQ Technologies, Infineon Technologies, QuintenssenceLabs, Crypta Labs, ISARA, Toshiba, Microsoft, IBM, HP, PQ Solutions, and Qubitekk.

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The report is a holistic, ready-to-use compilation of all major events and developments that replicate growth in the Quantum Cryptography market. The report is rightly designed to present multidimensional information about the current and past market occurrences that tend to have a direct implication on onward growth trajectory of the Quantum Cryptography market. The report also illustrates minute details in the Quantum Cryptography market governing micro and macroeconomic factors that seem to have a dominant and long-term impact, directing the course of popular trends in the global Quantum Cryptography market.

Based on application, the market has been segmented into:

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The global Quantum Cryptography market report delivers a complete vision of industrial background, that explains in-depth analysis of Quantum Cryptography industry upstream and downstream of a company that comprises of raw material, distributors, and equipment. The Quantum Cryptography market report also offers data related to production, volume, usage rate, price, income, profit margin etc.

Some Major TOC Points:Chapter 1. Report OverviewChapter 2. Global Growth TrendsChapter 3. Market Share by Key PlayersChapter 4. Breakdown Data by Type and ApplicationChapter 5. Market by End Users/ApplicationChapter 6. COVID-19 Outbreak: Quantum Cryptography Industry ImpactChapter 7. Opportunity Analysis in Covid-19 CrisisChapter 9. Market Driving ForceAnd Many More..

Research Methodology Includes:The report systematically upholds the current state of dynamic segmentation of the Quantum Cryptography market, highlighting major and revenue efficient market segments comprising application, type, technology, and the like that together coin lucrative business returns in the Quantum Cryptography market.

For Any Query on the Quantum Cryptography Market: https://www.adroitmarketresearch.com/contacts/enquiry-before-buying/958

About Us :

Adroit Market Research is an India-based business analytics and consulting company. Our target audience is a wide range of corporations, manufacturing companies, product/technology development institutions and industry associations that require understanding of a markets size, key trends, participants and future outlook of an industry. We intend to become our clients knowledge partner and provide them with valuable market insights to help create opportunities that increase their revenues. We follow a code Explore, Learn and Transform. At our core, we are curious people who love to identify and understand industry patterns, create an insightful study around our findings and churn out money-making roadmaps.

Contact Us :

Ryan JohnsonAccount Manager Global3131 McKinney Ave Ste 600, Dallas,TX 75204, U.S.APhone No.: USA: +1 972-362 -8199 / +91 9665341414

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Quantum Cryptography Market 2020 by Technology, Equipment, Product Type, Packaging Material, and Region Global Forecast to 2025 - Owned

From A Commerce Student To Head Of Analytics: Interview With Vidhya Veeraraghavan – Analytics India Magazine

Even after two decades of corporate experience, I still crave for learning new tools, methods, business and literally anything that excites me.

For this weeks data science column, Analytics India Magazine got in touch with Vidhya Veeraraghavan, Head of Analytics at Standard Chartered Global Business Services. Vidhya has been in the analytics industry for almost two decades, and in this interview, she shares the most valuable insights from her analytics journey.

Vidhya: Through and through, I have been a commerce student. Right from grade 11 till I got my Masters degree in Commerce. Even for my MBA, I had chosen Banking as my specialisation. Another moving force behind me was Florence Nightingale, a renowned statistician and arguably the mother of healthcare analytics. She is a great inspiration, and her story has powerful lessons for passionate analytics professionals like me.

The irony about my data science career is, I used to hate computers in school and today, Im Head Of Analytics for a multinational financial services company. My love for data science started with SQL, which paved the way for SAS, R & Python. That said, my first love was, is, and always will be Microsoft Excel.

My first data science job interview was simple. The position required someone with SAS certification, SQL experience, with Banking background and people with leader qualifications. I fitted the bill perfectly because I made a point to fill in the gaps that I found.

Nothing can match the thrill of your model yielding results with great accuracy.

Vidhya: Having an only formal education is not enough to land in a good job or sustain in the cut-throat environment. Experience matters. One needs hands-on experience to be good at anything. And, experience doesnt always mean corporate experience.

For instance, I have backed up my academics with certifications in SQL, SAS, R, Python, Machine Learning, Deep Learning, Tableau and Power BI. Im also a Certified Scrum Product Owner (CSPO). The latest certification I added was Executive Data Science from John Hopkins University. Currently, Im working on my RPA Program Manager certification.

During the course of my career, I have learnt that not everyone can understand data like a coder does. So, I turned my attention towards visualisation tools, which introduced me to Tableau, which also happens to be my favourite tool although I like the easiness of using Power BI (an extended arm of Microsoft Excel) and the vibrancy of SAS Visual Analytics.

Any project that you can work on, be it Kaggle competitions or an internship that deals with cleaning data for an extensive period of time, all this counts as good experience. It is important to be a continuous learner. I have almost two decades of corporate experience, but I still crave for learning new tools, methods, business, literally anything that excites me. I am learning German language, RPA and the art of being an influential leader.

Vidhya: Fraud Analytics is one area in financial institutions where we have witnessed a constant change. You are always expected to be up in the game. Earlier, the primary tool sets for banks were Microsoft Excel and Microsoft Access, which were used for data churning and pattern recognition. Whereas, SAS, due to its highly secured nature, was preferred by most of the banks. Top vendors have gradually started to include Fraud detection modules to their gamut of offerings. Today, there are many open-source offerings in the market, which are quite user-friendly. My personal favourites are the AI-based modules that can detect fraud using machine learning to recognise patterns with data mining techniques. The advent of machine learning has provided an opportunity for the banks to be more proactive in the situations.

Vidhya: Vast amounts of structured data is available for mining within every banks network. These are both transaction data and static data. Pattern recognition, tracking location-wise transactions for early detection of skimming fraud and setting robust parameters for detecting application frauds are key features. For example, in this pandemic situation, markets are quite volatile and at high risk. Hence financial crime risk metrics are now being closely watched with heightened securities within the Banking industry.

If you take your people along with you on your journey of data science, you can reach greater heights with minimal efforts.

Vidhya: In any organisation, people can be both valuable and challenging. My strategy is to convert this biggest challenge to your treasured asset through inclusion. If you take your people along with you on your journey of data science, you can reach greater heights with minimal efforts. My worst experience would be when I am the only one in the room who understands the need for data analytics and data science, and the rest are resisting the inevitable. To build and drive a data culture around you is the toughest challenge that I have faced so far.

Home From A Commerce Student To Head Of Analytics: Interview With Vidhya Veeraraghavan

Vidhya: Few projects that I have spearheaded include delivery of analytical models forging alliances between business teams, developers and analysts in an AGILE manner to churn out meaningful insights. I have also leveraged Big Data technologies & Business Intelligence tools to identify the financial risk exposure and have applied data as a solution to highlight the client digitisation opportunities, which has resulted in significant increase in digital footprints!

Vidhya: Analytics is a broader area, so while hiring analytics professionals, I look for those who bring multiple skills on board, which include Business Analysis, Business Intelligence, coding, statistics, most importantly passion and learnability.

That said, networking plays a key role too. Unironically, I met my first contact in data science in a networking event. LinkedIn helped me with my first break, and it has been a good companion ever since. Another small trick that I often tell my prodigies compare your current position with the position that you aim for. You can easily identify the gaps, and once you do, it is easy to fill the gaps, both education-wise and experience-wise.

I am a firm believer of continuous learning, and this is much easier nowadays. All you need is a smartphone. Google answers almost every question that we have, including writing code or learning a new shortcut or formula in excel. Beginners can also make good use of Youtube, which has a plethora of lectures from experts in the field.

Personally, I have gained a lot of knowledge through MOOCs like Coursera, Udemy and others. Books for Dummies and Harvard Business Reviews along with certifications from Great Learning institute helped me as well. I also closely follow Analytics India Magazine, AnalyticsVidhya.com, Business Insider (Tech), BernardMarr.com, forbes.com (analytics), KDnuggets.com to keep in close touch with the industry news. I am also active in LinkedIn, which helps me keep my networking alive.

It is important to remember, Data Science is an intellectual and practical activity that includes a systematic study of the structure and behaviour of data. But it is also an art form that requires some creativity and imagination to communicate the data story. Data Science is not all work and no play. So, remember to have fun while learning and experiencing the exciting world of Data Science.

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From A Commerce Student To Head Of Analytics: Interview With Vidhya Veeraraghavan - Analytics India Magazine

Automation Is the Future of CX – Destination CRM

The pressureto reduce margins, technical debt, and investments in core systems creates a tremendous incentive for increased automation. The benefits are numerous and obvious: less staffing, reduced errors, smarter decisions, and security at scale. The quest for an autonomous enterprise starts with the need to consider what decisions require intelligent automation versus human judgment.

Vendors from multiple fronts intend to deliver on this promise. Legacy CRM and customer experience providers, cloud vendors, business process management suppliers, robotic process automation providers, process-mining vendors, and IT services firms with software solutions are attempting to compete with pure-play vendors for both mindshare and market dominance in the intelligent automation market, which Constellation Research expects to hit $10.4 billion by 2030.

Almost every marketing leader has sought to intelligently automate processes as part of critical operational efficiency initiatives. From campaign to lead, order to cash, incident to resolution, and concept to market, no department is immune and no business process is exempt. While these efforts to automate often start with the desire to cut costs, they can evolve into something more. The advent of artificial intelligence (AI) components such as natural language processing, machine learning, and neural networks present opportunities to deploy fully autonomous capabilities that have strategic and long-ranging impacts. Seven forces drive the quest for autonomous capabilities in the enterprise:

1. POST-PANDEMIC PRIORITIES: AGILITY AND BUSINESS CONTINUITY

Widespread business disruptions and the growth of disruptive business models have shifted boardroom and organizational priorities. Organizations expect to spend more on agility and business continuity, and they no longer seek to invest more in legacy technologies and systems that do not support those two areas. Key investment themes include self-driving, self-learning, and self-healing systems. While the long-term goal is sentience, the short-term capabilities enable redundancy at scale as well as rapid development, testing, deployment, upgrades, and refreshes.

2. FINANCIAL PERFORMANCE PRESSURES

The ongoing battle to address short-term, quarter-to-quarter profitability and the scarcity of top talent gives companies an incentive to invest in automation to augment the labor force. The good news: Enterprises have the technology to automate business processes at an unimaginable scale. Thus, every organizational leader must determine when to trust the judgment of a machine, when to augment a machine with a human, when to augment a human with a machine, and when to trust human ingenuity. In this autonomous future, machines will deliver services that are continuous, auto-compliant, self-driving, self-healing, self-learning, and self-aware. Access to larger datasets and more engagements to refine algorithms will be needed to ensure precision decisions and ever-higher confidence levels.

3. DECLINING POPULATION DYNAMICS AND RISING LABOR COSTS

Many industrialized countries face declining populations. Japan, for instance, faces a projected population decline of 16 percent, dropping from 127 million in 2014 to 107 million by 2040. Europe is projected to have 0.3 percent to 0.5 percent negative growth by 2040. Furthermore, aging populations, declining birth rates, and minimal immigration create systemic declines that hamper productivity gains, reduce the labor force, and erode any economies of scale. Meanwhile, rising labor costs and regulations drive up labor inflation for both services and manufacturing. Leaders seek ways to drive down labor costs from recruiting, re-skilling and retrainingby replacing with automation.

4. RISK MITIGATION AND COMPLIANCE

Leaders seek to mitigate compliance risk and reduce errors through the automation of manual tasks. With more than 70 percent of employee time focused on manual and repetitive tasks, many seek relief from the mundane. Manual entry and labor for transactional systems lead to higher risk of errors. Todays volume of transactions and the downstream implications of improperly entered data, bad data, and late data create exponential issues in human-led errors that must be addressed. Consequently, every enterprise must automate at an unprecedented scale. One compliance fine or privacy breach caused by human error could lead to hundreds of millions to billions of dollars in losses.

5. ENABLING A FUTURE OF PRECISION DECISIONS

Successful AI projects seek a spectrum of outcomes. Automation and training models will improve with more data and more interactions. The disruptive nature of AI comes from the speed, precision, and capacity for augmenting human workers and delivering on the goal of a more automated enterprise. Seven AI outcomes show the progression from perception to sentience on the spectrum:

Perception describes whats happening now.The first set of outcomes describes surroundings as manually programmed. Perception provides a first-level report of activity.

Notifications tell you what you asked to know.Notifications through alerts, workflows, reminders, and other signals help deliver additional information through manual input and learning.

Suggestions recommend action.Suggestions build on past behaviors and modify over time based on weighted attributes, decision management, and machine learning.

Automation repeats what you always want.Automation enables leverage as machine learning matures over time and tuning.

Prediction informs you about what to expect.Prediction starts to build on deep learning and neural networks to anticipate and test for behaviors.

Prevention helps you avoid bad outcomes.Prevention applies cognitive reckoning to identify potential threats and to augment human judgment.

Situational awareness tells you what you need to know right now.Situational awareness comes close to mimicking human capabilities in decision making.

6. COMBATING DEEPFAKES AND DELIVERING CYBERSECURITY AT SCALE

In this world of relativism and enhanced technologies, humans have more trouble discerning authenticity. The blurred line between reality and fiction creates conditions that can sway public opinion, incite violence or riots, and bilk others of value. The need for authenticity still remains, and those individuals and enterprises that can deliver authenticity will win trust and significant business. AI and automation must quickly identify, notify, respond to, and eradicate deepfakes and prevent them from intruding on existing systems. With an increasing number of systems networked to outside systems, customers can expect the greater attack surface to spawn high volumes of denial-of-service attacks, phishing scams, fake invoices, and usage of stolen identities. Autonomous systems will effectively combat these at scale.

7. PRESERVING AND SHARING INSTITUTIONALKNOWLEDGE

Despite massive efforts to grow and train talent, foster innovation, and create institutional knowledge, regressive factors such as high turnover, agile project methodologies, mergers and acquisitions, and short-term thinking challenge the ability to retain and share institutional knowledge. Without easy approaches, organizations quickly forget, facing a degradation of knowledge with each departure and each organizational restructuring. Autonomous enterprises capture the informal and people-centric institutional knowledge from processes, leading to best practices and nuance in decision making. This enables consistent planning, shared institutional knowledge, and a permanent and living memory.

The future of CX points to a more automated enterprise. The more we automate, the more we can build models to improve next best action. The ultimate goal is to deliver precision decisions. Keep in mind that AI enablement requires a strong data strategy, deep data governance, and mature business process optimization.

KNOW WHEN TO AUTOMATE

Seven factors play a significant role in identifying which AI-driven smart services deliver the greatest opportunities:

1.Repetitiveness.The greater the frequency a process is repeated, the more likely the process should be AI-powered. One-offs and custom processes with minimal repetition are lower-priority candidates for AI.

2.Volume.When the volume of transactions and interactions exceed human capacity, the service should be AI-powered. Volumes within human capacity can remain human-powered.

3.Time to complete.High time-to-market requirements favor AI-powered approaches. Lower time-to-completion requirements can remain human-powered.

4.Nodes of interaction.Simple interaction nodes will lean toward the human-powered option. AI serves best in complex and high-volume nodes of interaction.

5.Complexity.Good candidates for AI-powered uses include complexity beyond human comprehension or, at the other end of the spectrum, simple tasks that can be optimized by AI.

6.Creativity.Today, the cognitive processes required for creativity mostly reside with humans; higher creative powers are less likely to be AI-powered. But with advancements in cognitive learning, one can expect creativity to improve with AI-powered approaches over the next decade.

7.Physical presence.Processes that require a heavy physical presence will most likely require human-powered capabilities. However, processes that put lives in jeopardy serve as great candidates for automated, AI-powered options. In general, low physical presence requirements play well to AI-powered approaches.

R Ray Wang is founder, chairman, and principal analyst of Constellation Research. He is the author of the business strategy and technology blog A Software Insiders Point of View. His latest best-selling book isDisrupting Digital Business, published by Harvard Business Review Press.

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Automation Is the Future of CX - Destination CRM

Editorial: Retailers doing right thing with mask mandates – Alton Telegraph

Journal-Courier staff, dbauer@myjournalcourier.com

No shirt, no shoes, no service.

No one would be surprised to see such a sign posted on the door of a business, especially one near a spot where lots of folks might routinely be barefoot and shirtless a beach, for example.

For the most part, people dont flip out over the injustice of it all. They put on a shirt and shoes, or they dont go into the store.

But these days, with the coronavirus pandemic raging across the land, theres a small but wildly vocal contingent who view mandates requiring the wearing of masks as some sort of a government plot, an infringement of their rights as Americans.

Theres a word for this sort of thinking: Hooey.

In America, we cherish our liberties. Always have, and always will. But they arent limitless. Never have been, and never will be.

The First Amendment to our Constitution, among other things, prohibits the federal government from silencing the citizenry. It reads, in part: Congress shall make no law abridging the freedom of speech. The protections, of course, concern the rights of individuals in relation to their government.

You dont have a First Amendment right to stand up on your desk at work and declare loudly that your boss is a complete idiot. You can try it, if you feel so inclined, but dont be surprised when your boss exercises the right as your employer and shows you the door. In the same way, you dont have the right, as a free individual in a free society, to march barefoot into a beachside restaurant and demand service the rules be damned. Most people understand this, of course, but some get short-circuited when it comes to masks.

Thankfully, the nations largest retailers have stepped up their game by requiring that masks be worn in all of their stores without exception. Those who dont like it dont have to shop at Costco or Walmart or Target or CVS Health or Walgreens or Lowes or Home Depot.

With increasing evidence that masks are effective in cutting the transmission of the coronavirus that causes COVID-19, there ought not be any arguments against wearing masks.

Though some havent yet gotten the message, they will next time they head for a store.

The Republican, Massachusetts

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Editorial: Retailers doing right thing with mask mandates - Alton Telegraph

‘AI Weiwei: Yours Truly’ – Paying Respect to the Man, Artist, and Legend – Highbrow Magazine

If you are looking for the definitive portrait of one of the worlds most famous conceptual artists, you will not find it in director Cheryl Hainess Ai Weiwei: Yours Truly documentary.

In all fairness, to do justice to Ai's prolific output of protest art alone would be like trying to shoot the moon and all the stars as well in one volley. That Haines succeeded in the realizing of this one project is worthy of four stars at least.

In 2013, Ai was incarcerated for 81 days as a Chinese dissident. Three months after his release, hopeful curator Haines traveled to Beijing to visit the artist in his studio, where he was under house arrest. Her goal was to persuade him to create a work on freedom and human rights abuses. Her venue of choice? Alcatraz. (As a former top security prison in the San Francisco Bay, it was shut down in 1963.)

Ambitious? Yes. But chasing an artist known for many installations such as Seeds, where 100 million sunflower seeds were laid out to symbolize the brute conformity of his heritage or Straight, with collapsed steel rods signifying a Sichuan earthquake that left thousands of children dead because of the poor construction of their schoolhouseshe could prove to be the right subject for her.

For Ai, he was obviously tired of making installations I cant attend. Through virtual walkthroughs and a reverential persistence on Hainess part, a plan was put into action. The exhibition would be in two parts: The first, Trace, would involve a series of pixilated portraits done with Legos to be laid out across the vast floor space of Alcatraz. Such a project involved months of searching the internet to identify imprisoned subjects worldwide. In Ai's words, Many people are in prison because they want to change society. And people are still disappearing.

The second part, Yours Truly, takes up a large portion of the films finale, with adult visitors and children alike writing postcards to a prisoner of choice. Binders with bios are available to the viewers. A touching explanation is given of his fathers imprisonment when Ai was just an infant. The artist remembers the power that one postcard had on his father during that harrowing time.

Elusive as the butterflies and dragons in his creations or the cats that hover around his studio, Ai is above all, a humanitarian. And however jarring the journey as Haines and her subject zigzag back and forth in the telling, she picked the right man for this moment.

The film was released on July 8, 2020 in Virtual Cinemas. Ai was under house arrest in Beijing at the time.

When the film does slow down, it shines. Interviews with Ai and his mother reveal the psychological impact of the familys exile to a labor camp in northeast China in the late 1950s, and directly link to two main components of the exhibition: "Trace", a room with Lego portraits of 176 people imprisoned for their beliefs laid out on the floor; and Yours Truly, another room where visitors are able to write postcards to a select number of those incarcerated people, which would later be mailed.

The film also explores the positive impact of this analogue correspondence and features interviews with Chelsea Manning, the former Army intelligence analyst who in 2010 leaked archives of military and diplomatic documents, and John Kiriakou, a former C.I.A. agent who confirmed the agencys use of torture.

Author Bio:

Sandra Bertrand is Highbrow Magazines chief art critic.

For Highbrow Magazine

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'AI Weiwei: Yours Truly' - Paying Respect to the Man, Artist, and Legend - Highbrow Magazine

Bid to delay hearing on Julian Assange extradition case – The National

JULIAN Assange is set to appear in court by video today after campaigners claimed his defence against extradition to the USA is being hampered by the coronavirus pandemic.

Wikileaks founder Assange is wanted by the USA to face 17 charges under the 1917 Espionage Act. He is alleged to have conspired to commit computer intrusion after the publication of hundreds of thousands of classified documents in 2010 and 2011.

Assange faces up to 175 years in jail if extradited and found guilty. The admitted source of the leaks, former US soldier Chelsea Manning, was sentenced to 35 years in military jail after the 2013 court martial and has subsequently been jailed for a year for refusing to testify to a Grand Jury about Assange.

Despite the Obama regimes decision not to prosecute Assange because of its implications for press freedom, the Trump administration decided to institute extradition proceedings.

Assange will not be able to rely on US constitutional free press protections because he is not

a US citizen.

A three-week hearing has been set for September but lawyers for Assange will tell Westminster Magistrates Court today that Assange has not been able to meet with his lawyers to prepare his extradition case due to the pandemic.

WikiLeaks Editor-in-Chief Kristinn Hrafnsson said Julian has not been able to see his lawyers for 17 weeks. The computer supplied to him after over a year of asking has its keys glued down and the typing function is disabled.

The case material consists of tens of thousands of pages, and Julian cannot even type up notes or instructions for his lawyers. Each and every step of the way, the tools Julian should have to be able to put up a fight are being taken away

from him.

I call on UK prisons minister Robert Buckland to take every step necessary to reverse restrictions that are preventing Julian from being able to take part in and prepare his legal defence.

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Bid to delay hearing on Julian Assange extradition case - The National

Everywhere and Nowhere: the Many Layers of Cancel Culture’ – NBC 5 Dallas-Fort Worth

So you've probably read a lot about cancel culture. Or know about a new poll that shows a plurality of Americans disapproving of it. Or you may have heard about a letter in Harper's Magazine condemning censorship and intolerance.

But can you say exactly what cancel culture is? Some takes:

It seems like a buzzword that creates more confusion than clarity, says the author and journalist George Packer, who went on to call it a mechanism where a chorus of voices, amplified on social media, tries to silence a point of view that they find offensive by trying to damage or destroy the reputation of the person who has given offense.

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I dont think its real. But there are reasonable people who believe in it, says the author, educator and sociologist Tressie McMillan Cottom. From my perspective, accountability has always existed. But some people are being held accountable in ways that are new to them. We didnt talk about cancel culture when someone was charged with a crime and had to stay in jail because they couldnt afford the bail.

"'Cancel culture' tacitly attempts to disable the ability of a person with whom you disagree to ever again be taken seriously as a writer/editor/speaker/activist/intellectual, or in the extreme, to be hired or employed in their field of work," says Letty Cottin Pogrebin, the author, activist and founding editor of Ms. magazine.

It means different things to different people, says Ben Wizner, director of the ACLUs Speech, Privacy, and Technology Project.

In tweets, online letters, opinion pieces and books, conservatives, centrists and liberals continue to denounce what they call growing intolerance for opposing viewpoints and the needless ruining of lives and careers. A Politico/Morning Consult poll released last week shows 44% of Americans disapprove of it, 32% approve and the remaining 24% had no opinion or didn't know what it was.

For some, cancel culture is the coming of the thought police. For others, it contains important chances to be heard that didn't exist before.

Recent examples of unpopular cancellations include the owner of a chain of food stores in Minneapolis whose business faced eviction and calls for boycotts because of racist social media posts by his then-teenage daughter, and a data analyst fired by the progressive firm Civis Analytics after he tweeted a study finding that nonviolent protests increase support for Democratic candidates and violent protests decrease it. Civis Analytics has denied he was fired for the tweet.

These incidents damage the lives of innocent people without achieving any noble purpose, Yascha Mounk wrote in The Atlantic last month. Mounk himself has been criticized for alleging that an astonishing number of academics and journalists proudly proclaim that it is time to abandon values like due process and free speech."

Debates can be circular and confusing, with those objecting to intolerance sometimes openly uncomfortable with those who don't share their views. A few weeks ago, more than 100 artists and thinkers endorsed a letter co-written by Packer and published by Harper's. It warned against a new set of moral attitudes and political commitments that tend to weaken our norms of open debate and toleration of differences in favor of ideological conformity."

The letter drew signatories from many backgrounds and political points of view, ranging from the far-left Noam Chomsky to the conservative David Frum, and was a starting point for contradiction.

The writer and trans activist Jennifer Finney Boylan, who signed the letter, quickly disowned it because she did not know who else" had attached their names. Although endorsers included Salman Rushdie, who in 1989 was forced into hiding over death threats from Iranian Islamic leaders because of his novel The Satanic Verses, numerous online critics dismissed the letter as a product of elitists who knew nothing about censorship.

One of the organizers of the letter, the writer Thomas Chatterton Williams, later announced on Twitter that he had thrown a guest out of his home over criticisms of letter-supporter Bari Weiss, the New York Times columnist who recently quit over what she called a Twitter-driven culture of political correctness. Another endorser, Harry Potter author J.K. Rowling, threatened legal action against a British news site that suggested she was transphobic after referring to controversial tweets that she has written in recent months.

The only speech these powerful people seem to care about is their own," the author and feminist Jessica Valenti wrote in response to the Harper's letter. ('Cancel culture' ) is certainly not about free speech: After all, an arrested journalist is never referred to as canceled, nor is a woman who has been frozen out of an industry after complaining about sexual harassment. Canceled is a label we all understand to mean a powerful person whos been held to account."

Cancel culture is hard to define, in part because there is nothing confined about it no single cause, no single ideology, no single fate for those allegedly canceled.

Harvey Weinstein and Bill Cosby, convicted sex offenders, are in prison. Former television personality Charlie Rose has been unemployable since allegations of sexual abuse and harassment were published in 2017-18. Oscar winner Kevin Spacey has made no films since he faced allegations of harassment and assault and saw his performance in All the Money in the World replaced by Christopher Plummer's.

Others are only partially canceled. Woody Allen, accused by daughter Dylan Farrow of molesting her when she was 7, was dropped by Amazon, his U.S. film distributor, but continues to release movies overseas. His memoir was canceled by Hachette Book Group, but soon acquired by Skyhorse Publishing, which also has a deal with the previously canceled Garrison Keillor. Sirius XM announced last week that the late Michael Jackson, who seemed to face posthumous cancellation after the 2019 documentary Leaving Neverland presented extensive allegations that he sexually abused boys, would have a channel dedicated to his music.

Cancellation in one subculture can lead to elevation in others. Former San Francisco 49ers quarterback Colin Kaepernick has not played an NFL game since 2016 and has been condemned by President Donald Trump and many others on the right after he began kneeling during the National Anthem to protest a country that oppresses black people and people of color." But he has appeared in Nike advertisements, been honored by the ACLU and Amnesty International and reached an agreement with the Walt Disney Co. for a series about his life.

You can say the NFL canceled Colin Kaepernick as a quarterback and that he was resurrected as a cultural hero, says Julius Bailey, an associate professor of philosophy at Wittenberg University who writes about Kaepernick in his book Racism, Hypocrisy and Bad Faith.

In politics, Virginia Governor Ralph Northam, a Democrat, remains in his job 1 1/2 years after acknowledging he appeared in a racist yearbook picture while in college. Sen. Al Franken, a Democrat from Minnesota, resigned after multiple women alleged he had sexually harassed them, but Lt. Governor Justin Fairfax of Virginia defied orders to quit after two women accused him of sexual assault.

Sometimes even multiple allegations of sexual assault, countless racist remarks and the disparagement of wounded military veterans aren't enough to induce cancellation. Trump, a Republican, has labeled cancel culture far-left fascism and the very definition of totalitarianism while so far proving immune to it.

Politicians can ride this out because they were hired by the public. And if the public is willing to go along, then they can sometimes survive things perhaps they shouldn't survive, Packer says.

I think you can say that Trump's rhetoric has had a boomerang effect on the rest of our society, says PEN America CEO Suzanne Nossel, who addresses free expression in her book Dare to Speak, which comes out next week. People on the left feel that he can get away with anything, so they do all they can to contain it elsewhere.

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Everywhere and Nowhere: the Many Layers of Cancel Culture' - NBC 5 Dallas-Fort Worth

WATCH: Jesse Watters Interviews Eric Trump About Twitter Censorship, Praises QAnon: They Uncovered A Lot of Great Stuff – Mediaite

Saturday night, Fox News primetime host Jesse Wattersinterviewed President Donald Trumps son, Eric Trump, andhad some noteworthy words of praise for the QAnon conspiracy theory movement.

The interview included a discussion aboutbig tech censoring and news that broke earlier this week about Twitter banning 7,000 QAnon accounts for pushing misinformation and harassing other users.

Watters introduced the topic as censorship and some funny business now regarding Q, I guess this conspiracy deal on the internet.

Twitter has basically cracked down and eliminated about 7,000 accounts, said Watters, and another 100,000 accounts are now in the cross-hairs.

Do you think this is an attempt to interfere in an election? he asked Trump. Because you know, Q can do some crazy stuff with the pizza stuff and the Wayfair stuff but they also uncovered a lot of great stuff when it comes to Epstein and the deep state.

I never saw Q as dangerous as Antifa. But Antifa gets to run wild on the internet, what do you think is going on there? the Fox News host asked.

Guess what, Adam Schiff does a lot of crazy things, Jerry Nadler, and Eric Swalwell, they also do a lot of crazy stuff, Trump fired back.

Heres the fundamental problem, Jesse, that I have with it, Trump continued. You have some little dweeb in Silicon Valley, whos 22 years old, hes a tech savant.Hes running Twitter or one of these companies. And he literally has his finger on the power of a presidential election.

Trump continued, criticizing the radical, radical left Silicon Valley tech executives who wield enormous influence because they curate the information that we get on our mobile phones.

They are literally putting their finger on the scales of a U.S. election, said Trump.

Fox News reported in June thatQAnon is a conspiracy theory centered on the baseless belief that President Trump is waging a secret campaign against enemies in the deep state and a child sex trafficking ring run by satanic pedophiles and cannibals.

The Daily Beasts Will Sommer,who is a leading reporter in covering QAnon, went on in the Fox News article to describe the real-world violence, the online movement has grown to become.

Back in late June of 2020, Eric Trump was caught promoting the QAnon conspiracy theory on his Instagram page ahead of a rally, before pulling the image after public outcry.

Watch above, via Fox News.

UPDATE July 26, 2020: Fox News provided Mediaite with a statement from Watters retracting these comments, calling QAnon a fringe platform that he did not support or believe in.

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WATCH: Jesse Watters Interviews Eric Trump About Twitter Censorship, Praises QAnon: They Uncovered A Lot of Great Stuff - Mediaite