Trading apps work to get living people to hear your problem – Floridanewstimes.com

This is one of the drawbacks of apps that make it easy to order food, buy stocks and cryptocurrencies, and more. What if something goes wrong?

Tapping a menu after a menu in the hope of contacting someone to solve the problem is often a frustrating chase. It is also increasingly acknowledged by start-ups that ruin the investment and trading industry.

Robin Hood, an app that helps more than 22 million people trade stocks and cryptocurrencies, announced on Tuesday that it will provide customers with 24/7 phone support to cover almost any issue. ..Follow-up of announcements Coinbase A cryptocurrency trading platform that announced last month that it will launch a 24/7 telephone service for many customers by the end of the year.

Robin Hood cites limited customer support concerns as one of the challenges before the stock first opened on the open market. Earlier this year, Robin Hood also settled a tort proceeding in a 20-year-old family. He claims to have committed suicide after receiving only an automatically generated reply to an email about the negative balance of about $ 730,000 in his account.

Reaching Robin Hoods early customer support meant communicating primarily via email, but more live phone support has been added in recent months.

Gretchen Howard, Chief Operating Officer of Robinhood Market Inc., said: From March 2020 to June 2021, the number of customer support workers is close to 2,700.

With so many first-time investors forming its foundation, many of Robin Hoods customer questions are about setting up a bank account or filing a first tax return. However, demand can fluctuate significantly from day to day.

If someone makes a famous tweet about cryptography, our cryptographic volume can grow tenfold instantly, Howard said.

Customers logged into the Robin Hood app can now request a callback from their contacts. Through this process, the app will also try to help customers solve the problem themselves, if possible.Based in Menlo Park California Were still working on how to provide live phone services to customers who cant log in to their account.

William Van Horn II, 30 years old Pensacola Florida Robin Hoods customer service has already been experienced several times. He is not always happy.

He once said he had mistakenly deposited $ 1,000 instead of $ 100 in his account. Shortly thereafter, he sent an email to customer service hoping to cancel the deposit. He finally greeted a representative over the phone who tried to guide him through some steps. But Van Horn said he couldnt cancel the $ 1,000 deposit, or at least get back an additional $ 900.

Van Horn has other complaints about Robinhoods customer service, but it wasnt enough to stop using the app.

There is a lack of customer service, he said. But the interface is still pretty good when it comes to mobile use.

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Trading apps work to get living people to hear your problem - Floridanewstimes.com