The industry of software outsourcing in Sri Lanka has long since been garnering demand to deliver products and services that are uniquely focused towards customers needs both locally and internationally. As businesses both large and small compete to understand their end consumers better, building digital products and services that are oriented towards customer experience arent an embellishment on top of core offerings theyre an essential. As a result, the approach you adopt towards delivering customer-centric products and services can make or break your business in this day and age, especially in light of fierce business competition, as well as a pandemic that has long since enforced lockdowns and invited economic downturns.

In spite ofthe compromised circumstances we are all in on a global scale, business hasstill been functioning as usual. How? Thanks to the cloud, of course. Makingremote work a possibility at record time and at scale, even organizations thatoperated by conventional means up until then experienced little to no downtimeduring transition. Likewise, fast-paced customer centricity has also been madepossible by the cloud, which therefore makes it an integral foundation for thedigital landscape we heavily rely on today.

Asindispensable as it is, the cloud is here to stay, no doubt. But what else doesit have in store for the future? Here are a few such trends, all of which areoffshoots from the world of cloud computing.

At a timewhen everyone was more or less compelled to shift to working remotely (elserisk shutting down their businesses), the cloud has been the driving forcebehind every single transition, complex or otherwise. This has also broughtUnified Communications as a Service (UCaaS) ever more to the forefront, as cloud-basedproviders leading the sector have proactively stepped up to assist businessesin moving over to a remote work environment as smoothly as possible.

Whetherits a basic web conferencing solution to conduct weekly meetings with yourteam, or a remote call centre to handle inquiries from all over the world,UCaaS has been massively beneficial while being completely based and managedon the cloud.

The conceptof automation has long since been abuzz with discussion, and with ampleinfluence from the cloud as well. In due course of the recent turn of eventshowever, automation is an endeavour that is growing in importance for thebenefit of getting things done through minimal contact. While this is one morereason for automation to be taken seriously by businesses of all sizes, itsprofound impact on both a consumer (customized product recommendations) andenterprise (containerized applications that are based across multiple nodes)are just some of the many reasons as to why automation is going to gain evenmore traction as time rolls on by.

Automationclosely ties in over here too, as comprehensive analytics is a prerequisite forautomating operations, including IoT devices. With almost any device now opento the possibility of being transformed into a smart device, telemetry (theprocess of gathering data from endpoints) has improved both in terms of qualityand quantity thereby opening greater opportunities to train your cloud-basedsystems to be more intuitive via AI and machine learning.

As cloudcomputing becomes a crucial component for todays digital landscape, it alsobecomes more vulnerable in terms of cyber security. With businesses andconsumers alike connected and dependent on the cloud 24/7, a large number ofendpoints make cloud-based networks vulnerable to cyber breaches of all kinds,ranging from theft to espionage. As a result, the industry of securitysoftware, which includes both security for your cloud networks as well as SaaSsecurity solutions is constantly on the rise, as organizations plan on how toprevent and mitigate future risks.

Cloud support services arent reserved for consumers and businesses alone; in a fast-paced world which requires equally fast yet accurate problem-solving, quantum computing has been the answer to providing solutions that even the most robust supercomputers of today take years to deliver on. With minimal use cases as of current, as well as research and development still in the works, leading technology giants have been at the centre of it with the cloud providing a strong foundation for operations and analytics to take place.

In a nutshell

While customer centricity had been a major factor behind the advent and innovation of cloud computing, the current pandemic has introduced a whole host of reasons to depend on the very same, all the more. As a dedicated AWS partner, weve been witnessing numerous trends that are rising from the world of cloud computing, with a steady shift to remote work being one of the biggest. Although automation has been a trend in the cloud landscape for a long time, it is slowly gaining traction, as it enables seamless operations on both an enterprise and consumer level.

A growingnumber of endpoints, particularly IoT devices have been the source for advancedtelemetry, thereby enabling round-the-clock collection of data, which can thenbe used to proactively control devices. AI and machine learning further enhancethis process, as cloud networks can now be trained to function in a mannerthats more intuitive, resulting in analytics that are accurate even whenmaking future predictions.

With agrowing interest and reliance on cloud computing, networks are also more proneto vulnerabilities such as data theft, fraud and espionage. The securitysoftware industry (which includes both security for cloud networks, as well assingle-purpose, SaaS-based security solutions) has also experienced asignificant increase in demand. Last but not the least, quantum computing isanother emerging trend in the field of complex problem solving, with leadingtech giants using the cloud as an integral base to conduct research,development and deployments.

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Cloud computing for the future: current trends, what to expect and more. - Lanka Business Online