Chris Valderrama. The man. The myth. The legend. Some say he’s “Stig” on Top Gear. Some say he wrote his first fully functional operating system just after his first birthday. Some say the Seinfeld episode where George naps under his desk was inspired by the fully furnished studio apartment he built in a file cabinet in his office. Some say when he orders donuts, his minimum order is a baker’s dozen dozen (13 x12 = 156.) All I can say is that he’s the manager of The Planet’s technical support department, and he’s a crazy smart guy.

At the 2010 cPanel Automation Bootcamp, Chris was the headlining speaker in a session titled “From Happy Customers to Loyal Customers: Taking Customer Service to the Next Level.” He discussed some of the problems inherent in scaling support, what characteristics support managers should look for in new hires, setting support goals, choosing metrics and evaluating performance. If your business is support-centered, you’ll get a lot out of his presentation:

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If you want to see what else you missed at this year’s Automation Bootcamp, check out the Bootcamp Hoedown wrap up video cPanel posted. What to watch for in that video: Few familiar faces from The Planet, incredible shots of the Server Challenge, some line dancing and people getting thrown off a mechanical bull.

-Kevin