Smack dab in the middle of downtown Houston’s theater district sits the somewhat ambiguous – and intriguing – structure we call The Planet HQ. Just walking into the place is an awe-inspiring undertaking. It’s an old conference center that has been completely renovated with offices, conference rooms and catwalks. At this very moment, if I look to the right I see a neon blue-lit Ferris wheel spinning at the Aquarium restaurant complex across the road, and I can’t help but feel a little intimidated by the environment.

I recently joined The Planet as a Sr. Technical Support Specialist, so part of the intimidation might be the “new job” aspect. The place looks nice and the people seem great, so there has to be a catch. I’ve been around the block in the IT industry’s call centers and their ilk, and my honest expectation was to be hurled into the important, but somewhat soul-sucking, role of being a nameless cog in a corporate machine. That isn’t the case at all here.

I’m amazed by the depth of effort each of The Planet’s departments puts into interconnectivity. Yes, I answer phones, take care of customer concerns and work on servers, but what makes the real difference is the fact that everyone – and I mean everyone – has the opportunity to participate in the inner workings of The Planet as a whole.

My primary focus is helping our customers get the results they want, and at the same time, I have the opportunity to research, develop and contribute to every aspect of The Planet’s business. If I think something could be done better and have an idea on how to fix it, I won’t be dropping a card into a bottomless suggestion box … I’ll be contacting the person in charge – even up to the CEO – and presenting it myself. From what I’ve witnessed, those recommendations are taken seriously. Employees are empowered to make their jobs better and make customers happier. That’s unlike anything I’ve ever seen before.

I’m still pretty new here, and the natural intimidation I felt when I first walked into this building hasn’t completely worn off. But as I start to feel a little more comfortable, I can’t help but be proud that I have the opportunity to work with a company that treats its employees the way The Planet does. Not only does the environment give me the enthusiasm to do what needs to be done, but I honestly believe this approach will take the company to the top. If you ask me, that’s the kind of company I want to be a part of.

This may all sound like a PR spiel, but I can’t think of any other way to be more honest about my impressions as a first-month employee entering the fray. In the coming months, I hope to elaborate more on some of the actual operations happening here and talk about some of the services we’re building and providing. There’s definitely some exciting stuff in the works, and I’m looking forward to diving in head-first and giving you all a sneak peek.

-Ryan