Thanks to intentional culture-building, startup workplaces have evolved to become much more than officestheyre where people take meals, cultivate friendships, and find their purpose. Great culture attracts and retains great talent, encourages people to spend more time working toward company goals, and rallies the team around a mission. For many employees at these companies (and the other companies that emulate their cultures), the role of the workplace has taken on an outsize importance.
But as round after round of startup layoffs have occurred during the COVID-19 pandemic, the downsides of this type of culture are becoming rapidly apparent. As a founder-turned-venture capitalist, I find myself contemplating the total costs of this indoctrination-style approach to culture. When people are laid off, they lose income and health insurancedevastating losses in the middle of a global health pandemic. But they also lose some things that are far less tangible but potentially even more costly. Intentional and immersive culture-building has tied our identities, self-worth, emotional security, and lifes purpose to our jobs, leaving both employeesand employersvulnerable.
Years ago, after a round of layoffs at TaskRabbit, the company I founded, I had to face some hard truths about the culture we had so painstakingly built. We spent years cultivating an environment that could offer fulfillment, purpose, and a sense of belonging to every team membera family in a very real sense. Our success in doing so meant that layoffs suddenly became about much more than discontinuing a persons income. We had power we shouldnt have had as employers: Thanks to the culture wed built, separating a person from their job also separated them from their sense of self, their purpose, and their closest friends. There isnt a severance package in the world that can soften that blow.
There isnt a severance package in the world that can soften that blow.
Just as record-high unemployment has made it crystal clear that relying on employers to provide healthcare is a faulty and dangerous idea, its time to stop propping up the very Silicon Valley notion that a persons identity, lifes purpose, and belonging should go hand in hand with their place of employment. This moment requires a total shift in mindset. Instead of building cultures that emphasize a companys role in peoples lives, what if we dedicate our efforts to prioritizing the individuals themselves?
As the founders I work with have started to grapple with this very question, many find themselves arriving at the same conclusion: Shifting as much autonomy as possible to the employee makes companies stronger.
This simple mindset shift meets the moment were in. As parentsparticularly momsshoulder compounding responsibilities at home and many young people pour off-hours into social justice, its becoming more apparent than ever that employees require greater control over how they spend their time, energy, and talents. Workplaces must adjust to accommodating the full lives of their employees to navigate this new reality. The solution isnt as simple as switching to Zoom meetings and remote project managementit requires a culture that gives employees greater agency over their own work.
Recognizing the full life of your employees requires accepting that we all have multiple roles to play. People can be engineers and activists, marketers and moms, dev-ops and dads. People who write code by day might write short stories by night. That star support employee might also front a band. Every team is full of people with obligations to their families, social circles, passions, and communities. By giving each employee full control of how and when they work, they can better integrate their work into the rest of their livesand their workplace will cease to become the central place where people feel a sense of purpose. Instead of encouraging employees to stay late at work, push them to set a schedule that helps them find balanceand meaningin other parts of their lives as well. This isnt just the necessary remedy for getting through this particular moment, and it isnt just a fluffy nice thing to doits a pathway to creating stronger companies over time.
It will bring a greater wealth of experience to your workplace. When individuals are encouraged to prioritize their other life roles, they bring those experiences and skills back to their work. This diversity of thought and perspective is something that many startups lack, and the positive impact of it is incalculable. Imagine: Spending more time helping his aging parents leads your designer to have an UX epiphany that streamlines your app. The community organizing your product manager does on the side shows up in the way she marshals resources to get that feature done on time. Helping her kid with history homework gives your copywriter an idea that becomes your next successful lead generation campaign. Moving away from an office-centric life also makes groupthink much more difficult, which means you can approach problems with more perspectives and get to clarity (and solutions) faster.
It increases a companys resilience and agility. Companies with more individualistic cultureslike those with distributed teams and greater employee autonomyadjusted much more quickly to our new work-from-home reality than companies with office-centric cultures. Working parents suddenly juggling home education and childcare on top of work responsibilities at companies that didnt take an individualistic approach found themselves in an impossible bind. Imagine how much productivity could have been gained had every working mother simply been empowered to figure out her own schedule and workflows.
This ability to swiftly adapt to changing circumstances is often the difference between survival and death for early stage companies. Theres no such thing as an entirely future-proofed business, but trusting the individuals on your team to make the best decisions for themselves and for the company is a solid start.
It boosts the value, productivity, and momentum of your employees. Giving your employees the leeway to invest in themselves and their lives doesnt just increase your chances of retaining them, it increases the value they can bring to your company. All that energy people spend figuring out how to juggle the many obligations in their lives on the margins can actually be used for productive work. Whats more, people experiencing success in other aspects of their lives can use that momentum in the work they do for your company.
Theres no doubt that culture can make or break a company. As an ecosystem, startups have been wise to prioritize it and approach it with intention. But the cultures we built before simply arent good enough for what comes next. This moment of uncertainty provides a unique opportunity to do things better, and founders thinking about the future understand they must adapt. Rather than turning a company into employees whole world, focusing culture-building efforts on giving employees agency and celebrating their lives beyond work is a good place to start.
Leah Solivan is the founder of TaskRabbit and the general partner at Fuel Capital.
More:
COVID-19 is revealing the flaws of Silicon Valley culture - Fast Company
- Twin Oaks Intentional Community - Twin Oaks Intentional ... [Last Updated On: December 8th, 2016] [Originally Added On: December 8th, 2016]
- The Camphill Assocation of North America Communities [Last Updated On: December 9th, 2016] [Originally Added On: December 9th, 2016]
- Cohousing - Wikipedia [Last Updated On: December 11th, 2016] [Originally Added On: December 11th, 2016]
- Communes: the pros & cons of intentional community ... [Last Updated On: December 21st, 2016] [Originally Added On: December 21st, 2016]
- Jewish Intentional Communities Conference - Hazon [Last Updated On: December 25th, 2016] [Originally Added On: December 25th, 2016]
- Common Fire Beacon-Newburgh | Creating diverse ... [Last Updated On: January 2nd, 2017] [Originally Added On: January 2nd, 2017]
- Intentional Housing Communities | www.hampshire.edu [Last Updated On: February 5th, 2017] [Originally Added On: February 5th, 2017]
- A First Gen Lawyer-Turned-Entrepreneur Pioneers New Standards for College Freshmen - Huffington Post [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- Disparities in minority unemployment targeted by Iowa officials - DesMoinesRegister.com [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- ACE program benefits low-income communities - Observer Online [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- Want a happy old age? Get your friends to be your neighbours - Independent Online [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- Coalition Calls Itself The 'Eyes, Ears & Voice' Of Pittsburgh's Black Community - 90.5 WESA [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- 'A community remembers' coming to Hesston - Butler County Times Gazette [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- Krista Tippett February 01, 2017 - America Magazine [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- Serving the most diverse urban area on the planet - New York Nonprofit Media [Last Updated On: February 8th, 2017] [Originally Added On: February 8th, 2017]
- To truly serve the public, community stations must apply standards for what's said on-air - Current [Last Updated On: February 8th, 2017] [Originally Added On: February 8th, 2017]
- Here's what went down at the NYC launch of Ashley Biden's charitable clothing line - Technical.ly [Last Updated On: February 9th, 2017] [Originally Added On: February 9th, 2017]
- Appalachian's Alternative Service Experience among nation's top 10 higher education institutions for number of programs - Appalachian State University [Last Updated On: February 9th, 2017] [Originally Added On: February 9th, 2017]
- Pastor: We must build bridges between police and local black communities - Fort Worth Star Telegram (blog) [Last Updated On: February 9th, 2017] [Originally Added On: February 9th, 2017]
- Chris Wood: Now more than ever localize! - vtdigger.org [Last Updated On: February 10th, 2017] [Originally Added On: February 10th, 2017]
- A Business Plan for Healthy Communities - Hospitals & Health Networks [Last Updated On: February 10th, 2017] [Originally Added On: February 10th, 2017]
- The Death of the Ski Bum and Intentional Tourism - The Catalyst [Last Updated On: February 11th, 2017] [Originally Added On: February 11th, 2017]
- Heroin hits home: Highways provide "easy access" for drug trafficking in Franklin County - Herald-Mail Media [Last Updated On: February 11th, 2017] [Originally Added On: February 11th, 2017]
- How Anarchists and Intentional Communities Are Reacting to ... [Last Updated On: February 11th, 2017] [Originally Added On: February 11th, 2017]
- Ohio Continues with Next Phase of InsideOut Initiative to Combat Win-at-All Costs Sports Mentality - Norwalk Reflector [Last Updated On: February 13th, 2017] [Originally Added On: February 13th, 2017]
- Microsoft Executives to Keynote Summit EMEA 2017 Conference - Yahoo Finance [Last Updated On: February 13th, 2017] [Originally Added On: February 13th, 2017]
- Marnita's Table set for Wednesday - Daily Globe [Last Updated On: February 14th, 2017] [Originally Added On: February 14th, 2017]
- David Littlewood, guest columnist: Time to repeal Dodd-Frank Act and free up our community banks - Waco Tribune-Herald [Last Updated On: February 15th, 2017] [Originally Added On: February 15th, 2017]
- Ithaca organization encourages people to participate in National Random Acts of Kindness Week - The Ithaca Voice [Last Updated On: February 15th, 2017] [Originally Added On: February 15th, 2017]
- Portland groups form coalition to eradicate hate - KOIN.com [Last Updated On: February 15th, 2017] [Originally Added On: February 15th, 2017]
- Nash says 'there's more to do' on diversity at State of the County address - Gwinnettdailypost.com [Last Updated On: February 16th, 2017] [Originally Added On: February 16th, 2017]
- Anson County community meeting to fight poverty planned for Feb. 18 - Ansonrecord [Last Updated On: February 16th, 2017] [Originally Added On: February 16th, 2017]
- Spreading the Faith: Moving Coins and Moving Communities - Patheos (blog) [Last Updated On: February 17th, 2017] [Originally Added On: February 17th, 2017]
- If It Walks Like a Duck - ChicagoNow (blog) [Last Updated On: February 18th, 2017] [Originally Added On: February 18th, 2017]
- Immigrant Round-ups Stir Fears - Consortium News [Last Updated On: February 18th, 2017] [Originally Added On: February 18th, 2017]
- Pace: What Should I Give Up This Year? - Covington News [Last Updated On: February 20th, 2017] [Originally Added On: February 20th, 2017]
- J Mase III of #BlackTransMagick seeks to redistribute resources - Daily Illini [Last Updated On: February 20th, 2017] [Originally Added On: February 20th, 2017]
- South Side getting trauma center, but it'll be far more than just an emergency room - Fox 32 Chicago [Last Updated On: February 21st, 2017] [Originally Added On: February 21st, 2017]
- St. Louis Park cohousing community welcomes home all ages - Minneapolis Star Tribune [Last Updated On: February 22nd, 2017] [Originally Added On: February 22nd, 2017]
- The Benedict Option and Rod Dreher's LGBT Challenge - The Atlantic - The Atlantic [Last Updated On: February 23rd, 2017] [Originally Added On: February 23rd, 2017]
- Mark Sundeen looks for a better way to live - Missoula Independent [Last Updated On: February 23rd, 2017] [Originally Added On: February 23rd, 2017]
- Cohousing communities gain popularity, including here in Nashville - WKRN.com [Last Updated On: February 24th, 2017] [Originally Added On: February 24th, 2017]
- The Christian Retreat From Public Life - The Atlantic [Last Updated On: February 24th, 2017] [Originally Added On: February 24th, 2017]
- New senior living community eyeing Waxahachie - Waxahachie Daily Light [Last Updated On: February 24th, 2017] [Originally Added On: February 24th, 2017]
- Better health needs a diverse workforce - Greenville Daily Reflector [Last Updated On: February 25th, 2017] [Originally Added On: February 25th, 2017]
- Businesses: State needs more immigrants - Mankato Free Press [Last Updated On: February 25th, 2017] [Originally Added On: February 25th, 2017]
- Cohousing communities gain popularity - WDTN [Last Updated On: February 25th, 2017] [Originally Added On: February 25th, 2017]
- Letters: Dismiss Schimel, others for maps - The Sheboygan Press [Last Updated On: February 28th, 2017] [Originally Added On: February 28th, 2017]
- Drums, Voices, and Circles - Memphis Democrat [Last Updated On: March 1st, 2017] [Originally Added On: March 1st, 2017]
- Food: Four Short Talks brings community to the table - Dailyuw [Last Updated On: March 2nd, 2017] [Originally Added On: March 2nd, 2017]
- Family School rebuts report on lack of diversity - Coastal View News [Last Updated On: March 2nd, 2017] [Originally Added On: March 2nd, 2017]
- The Wall Street Journal explores trends in Christian community life sort of - GetReligion (blog) [Last Updated On: March 2nd, 2017] [Originally Added On: March 2nd, 2017]
- Renting land to highest bidder stumbling block for young people looking to start in agriculture - INFORUM [Last Updated On: March 3rd, 2017] [Originally Added On: March 3rd, 2017]
- Transportation/Traveling While Living Off Grid - Mother Earth News [Last Updated On: March 4th, 2017] [Originally Added On: March 4th, 2017]
- New School Board President Believes Schools Belong to Communities - The Exponent Telegram (press release) (registration) [Last Updated On: March 6th, 2017] [Originally Added On: March 6th, 2017]
- Worcester's retiree health costs 'unsustainable' - telegram.com - Worcester Telegram [Last Updated On: March 7th, 2017] [Originally Added On: March 7th, 2017]
- 12 on Tuesday: Leslie Orrantia - WISC - Channel 3000 - Channel3000.com - WISC-TV3 [Last Updated On: March 8th, 2017] [Originally Added On: March 8th, 2017]
- By walking the beat, Kalamazoo officers nurture genuine ... - Michigan Radio [Last Updated On: March 8th, 2017] [Originally Added On: March 8th, 2017]
- Sometimes the Grass Really is Greener - Memphis Democrat [Last Updated On: March 8th, 2017] [Originally Added On: March 8th, 2017]
- Is Clallam opening the door to tiny houses? | Sequim Gazette - Sequim Gazette [Last Updated On: March 8th, 2017] [Originally Added On: March 8th, 2017]
- New St. Paul police program aims to mentor recruits - Minneapolis Star Tribune [Last Updated On: March 9th, 2017] [Originally Added On: March 9th, 2017]
- A New Kind of Homeless Village is Coming to Kenton. It's a Big Deal. - The Portland Mercury (blog) [Last Updated On: March 10th, 2017] [Originally Added On: March 10th, 2017]
- Why We Need the Benedict Option and How It Doesn't Have to ... - Patheos (blog) [Last Updated On: March 10th, 2017] [Originally Added On: March 10th, 2017]
- National Expert Shares Thoughts on Environmental Justice - WUWM [Last Updated On: March 11th, 2017] [Originally Added On: March 11th, 2017]
- The Promise of Paradise features area - 100 Mile House Free Press [Last Updated On: March 12th, 2017] [Originally Added On: March 12th, 2017]
- Speak out about your experiences - Hibbing Daily Tribune [Last Updated On: March 12th, 2017] [Originally Added On: March 12th, 2017]
- Trust comes in several varieties - Muncie Star Press [Last Updated On: April 8th, 2017] [Originally Added On: April 8th, 2017]
- Intentional neighborhoods take root across country - LancasterOnline [Last Updated On: April 8th, 2017] [Originally Added On: April 8th, 2017]
- my family did the benedict option before it was cool and here's why it doesn't work - Patheos (blog) [Last Updated On: April 8th, 2017] [Originally Added On: April 8th, 2017]
- Saint Benedict's Mandate - Patheos (blog) [Last Updated On: April 8th, 2017] [Originally Added On: April 8th, 2017]
- Cohousing Part I: Creating community and reducing social isolation - Michigan State University Extension [Last Updated On: April 8th, 2017] [Originally Added On: April 8th, 2017]
- Searching for a greater interfaith understanding - Seattle Globalist [Last Updated On: June 6th, 2017] [Originally Added On: June 6th, 2017]
- The fight for affordable housing in Jefferson Park continues - Chicago Tribune [Last Updated On: June 6th, 2017] [Originally Added On: June 6th, 2017]
- A 'Justin Option'? Justin Martyr and the Ben-Op - National Catholic Register (blog) [Last Updated On: June 6th, 2017] [Originally Added On: June 6th, 2017]
- The Groves of Academe: On Keep the Damned Women Out - lareviewofbooks [Last Updated On: June 6th, 2017] [Originally Added On: June 6th, 2017]
- Curating Community through Intentional Placemaking - Urban Land [Last Updated On: June 6th, 2017] [Originally Added On: June 6th, 2017]
- Local ties: New tailgate market locations highlight business and community connections - Mountain Xpress [Last Updated On: June 7th, 2017] [Originally Added On: June 7th, 2017]
- How Power Street Theatre Company is taking on representation in the arts - Generocity [Last Updated On: June 7th, 2017] [Originally Added On: June 7th, 2017]
- Open house will celebrate Folk Art Guild's 50 years - News - The ... - Penn Yan Chronicle-Express (blog) [Last Updated On: June 7th, 2017] [Originally Added On: June 7th, 2017]
- Archbishop: In 'post-Christian world' fidelity, charity, truth stand out - CatholicPhilly.com [Last Updated On: June 7th, 2017] [Originally Added On: June 7th, 2017]