Advocate Health Care Improves Patient and Staff Experience

HARTFORD, Wis.--(BUSINESS WIRE)--

Advocate Health Care, the largest health system in Illinois, is making their organization a great place to work and a great place to heal with the help of innovative workforce management technology. At the core of Advocates clinical operations is the Healthcare Workforce Information Exchange (HwIE) from API Healthcare that enables strategic data-driven decisions on staffing and operations. The HwIE also helps lay the foundation for Advocate Health Cares future growth opportunities.

Advocate Health Cares ability to create a satisfying work environment for our associates and a consistent level of care for our patients is of critical importance to our organization, said Jacob Krive, project manager in information systems, Advocate Health Care. Technology solutions that let us share valuable employee data across the entire organization has produced more informed, data-driven strategic staffing decisions that benefit patients, associates and our organization as a whole. The HwIE has given us the ability to use technology to link patient satisfaction and associate satisfaction, putting us in the best position possible to ensure support in the healing and well-being of everyone who turns to Advocate for care services.

As the demands of an aging population and the realities of an aging workforce begin to take hold, innovative workforce management technology is helping organizations like Advocate Health Care achieve long term success. API Healthcares technology is empowering Advocate to share valuable employee related data across more than 250 sites of care.

The HwIE is similar in concept to a Health Information Exchange (HIE) where patients Electronic Health Record (EHR) information is communicated across organizations. However, the HwIE enables Advocate and other health systems to share employee related data contained in the Electronic Employee Record (EER) between all of their facilities. This exchange of information results in more effective talent development and utilization across the entire continuum of care. It also allows organizations to operate more efficiently by driving down healthcare costs.

Developing solutions that work for healthcare today and in the future is at the center of everything we do, said J.P. Fingado, president and chief executive officer, API Healthcare. We are pleased but not surprised to hear that innovations such as the Healthcare Workforce Information Exchange are having a significant impact on Advocate Health Care which places high value on patient and associate satisfaction. We believe these two metrics are tightly linked and we are committed to finding and developing new solutions that will enable clients like Advocate to more easily fulfill promises to the communities they serve no matter what obstacles or challenges stand in their way.

Advocate's core values of compassion, equality, excellence, partnership and stewardship are the foundation for their patient-centered care model. Advocate also embraces these values through evidence-based practice, interdisciplinary collaboration, and tenacity toward delivering exceptional clinical outcomes.

About Advocate Health Care

Advocate Health Care, named among the nations Top 5 largest health systems by Truven Analytics in 2013, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 10 acute care hospitals, the states largest integrated childrens network, five Level I trauma centers (the states highest designation in trauma care), two Level II trauma centers, one of the areas largest home health care companies and one of the regions largest medical groups. Advocate Health Care trains more primary care physicians and residents at its four teaching hospitals than any other health system in the state. As a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ, Advocate contributed $571 million in charitable care and services to communities across Chicagoland and Central Illinois in 2011.

About API Healthcare

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Advocate Health Care Improves Patient and Staff Experience

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