The voicebot ecosystem is growing immenselyand there are amazing opportunities abound. Reading a recent post by Alon Bonder, and realizing the main subject of conversation for product managers, startups, and developers is voice-tech, I figured out some points to help you focus on building the right product for whats coming next. Basically, the mobile apps ecosystem we saw growing 10 years ago is making a return, but this time aroundit is all about voice.
At its beginning, before the mobile apps ecosystem rose in popularity, things werent as clear as they are today: that specific iOS app had memory problems; the UI was too simple; the development platforms were horrid (or nonexistent); there was a lack of solution for mobile app marketing, acquisition, attribution; and the competition was featured apps along with thousands of farting, semi-funny, and non-valuable apps.
But the ecosystem evolved, matured, and granted many options to individuals and startups that went ahead and made an App for that that could be heaven sent, or perhaps simply told you if something is Not a Hotdog.
Developers these days are struggling with incomplete voice platforms: Alexa, Cortana, Siri you name it. Even if an amazing voice app is built, the ecosystem isnt necessarily ready for primetime, or The Full Funnel: Develop Acquire On-board Retain Make money.
The voice ecosystem is missing essential tools available in the mobile apps ecosystem to conduct appropriate analytics and measurement, marketing attribution, A/B testing, deep-linking for improved acquisition and re-engagement, and the list continues.
There are development solutions available for basic voice products thanks to APIs, frameworks, and AI tools but these are basic and, in most cases, only allow to build a proof of concept without acquiring real users to use your real product.
That leads us to a series of problems and opportunities.
Discovery: building a voice app is the first logical step, but finding an audience is the first difficult step.
How should developers distribute their apps? Try to tell Alexa to order you a cab, ask Cortana to transfer $100 to a friend, or ask either to find you a good payment skill/app.Voice Ad networks, affiliations, and more they are a challenge. Any personal assistant or voice interface is available by chat and can disrupt word-of-mouth as we know it.
Discovery isnt that good now, so we need to promote our skill on Facebook, Google, maybe Twitter. Simple enough, but dont we need a skill URL? How about the ability to enable the skill from the ad (like app downloads/installs), or track behavior after ad was clicked? Unfortunately, its not available just yet. Appsflyer, for example, has been providing amazing attribution for the mobile apps ecosystem, but we need such a solution for the voice ecosystem.
Happy times, a new user connected to your voice app. It was enabled while driving his BMW, but how does he use the skill?
To provide a great and practical onboarding experience, we must develop a proper, flexible, AI/ML based tool that will talk the user through an experience to help them achieve their goals. Think WalkMe but with voicemaybe TalkMe?This can be combined with the attribution, so the talk-through may be personalized to the individual user and help you find the ads, preferences, age, gender. Of course, proper analytics tools like GA or MixPanel (or Voicelabs making their move), and a real-time content platform to analyze, improve, and test your onboarding funnel.
Whats a common known with mobile apps funnel these days is non-existent for voice. Were missing a tool for in-depth analysis, granting us insights to understand, change, test, and optimize the experience of the new skill enabled user. Kind of like an Apptimize but for voice. Also consider the conversion optimization ecosystem (Qualaroo, Unbounce) and the amazing possibilities voice apps are opening.
Did you know voice app retention is around 3% after 7 days? In other words, 97 out of 100 users will not use your voice app after 7 days. Crazy churn!Trust is one of the top reasons for churn or the lack of trust. To build trust, the AI must understand how users perceive the apps voice, tone, and tempo. Voice analytics will truly help us understand the bot and the user.
Push notifications must also be adopted by the voice ecosystem to help in the retention department, as Appboy or Urbanairshiphave been providing for mobile.Alexas approach is a good first step but should improve to include real-life communication between people. For example, if your friend wants to call you with an update about the game tonight, he will call you and not send a red colored LED. Thats a given.
How do other users bring new ones to use your voice app? A click on that Facebook or Twitter ad wont doremember, people dont click. But you can ask Alexa, please share Uber with Dan. Social sharing is difficult when by voice only, so we must create a voice sharing experience. A tool to share my actual Cortana email experience can make this personalized and trustworthy, so we can listen and understand the value of voice.
How about social proof, such as Rate our app! and please add your 5-star review so new users will think our voice app is amazing. Alexa is thereCortana and others, not yet.And the ecosystem?Build an API allowing users to share amazing skills, and developers to easily track them to understand how viral the voice app is.And lets not forget the right tools to ask for feedbackby voice; thats difficult, as you dont want a robot to interrupt while helping you navigate.
Whats next? Invite three friends (tech, biz dev, product) for a brainstorming session with beer and snacks, and read this post again. Then list thee top products from the mobile apps ecosystem and how they may evolve to the voice ecosystem. Build it!
Ariel Kedem is the VP of Productsat Knowmail, an AI messaging system.
Above: The Machine Intelligence Landscape This article is part of our Artificial Intelligence series. You can download a high-resolution version of the landscape featuring 288 companies by clicking the image.
Go here to read the rest:
6 voicebot challenges and opportunities - VentureBeat
- Green with Envy | How to Spot an Eco-Snob | Part III [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- EcoLogo [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- 5 Ways to Green Your Exercise Routine [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Seed Bombs [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Guerrilla gardening [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Green Your Morning Routine [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Environmental Benefits of Telecommuting [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Safeway Sponsors Portland Community Cleanup [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Electric Vehicle Race [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Portland Bridge Pedal 2009 [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- E-waste in Oregon [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Bike Sharing in Portland [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Bucks for the Bay Challenge [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Drive to Make a Difference with MyMPG [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Bathroom Sprayers - Green your Toilet Routine [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Ubuntu OS can Save Energy [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Green Metropolis, David Owen [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Sustainable Pens: GLO Pens [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- International Day of Climate Action [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Donate to Oregon Toxics Alliance [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Biomass Energy Generation Myths [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Crude The Real Price of Oil | Playing in Portland [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Pictures From 350 Climate Day in Portland [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Arcimoto Electric Vehicles in Oregon [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Urban Rooftop Wind Turbines [Last Updated On: November 8th, 2009] [Originally Added On: November 8th, 2009]
- Chromium 6 Emissions from ESCO in Portland [Last Updated On: December 13th, 2009] [Originally Added On: December 13th, 2009]
- Food Inc. Review [Last Updated On: December 19th, 2009] [Originally Added On: December 19th, 2009]
- Making Maps with Google Earth and Google Maps by Shane Bradt of the University of New Hampshire Cooperative Extension [Last Updated On: March 23rd, 2010] [Originally Added On: March 23rd, 2010]
- Demonstration of Miradi 3.1 by Nick Salafsky of Foundations of Success [Last Updated On: March 23rd, 2010] [Originally Added On: March 23rd, 2010]
- Advanced Mashups – KML and the Mapping API by Cary Chadwick of the University of Connecticut Center for Land Use Education and Research [Last Updated On: March 23rd, 2010] [Originally Added On: March 23rd, 2010]
- Demonstration of InVEST by Heather Tallis of the Natural Capital Project [Last Updated On: March 23rd, 2010] [Originally Added On: March 23rd, 2010]
- GIS Maps Online by Emily Wilson of the University of Connecticut Center for Land Use Education and Research [Last Updated On: March 23rd, 2010] [Originally Added On: March 23rd, 2010]
- From ArcGIS to Web Maps: Simple Techniques for Publishing GIS Maps Online by Emily Wilson of the University of Connecticut Center for Land Use Education and Research [Last Updated On: March 25th, 2010] [Originally Added On: March 25th, 2010]
- Demonstration of Marine InVEST by Anne Guerry of the Natural Capital Project [Last Updated On: March 31st, 2010] [Originally Added On: March 31st, 2010]
- Eliminate and Decrease Styrofoam [Last Updated On: March 31st, 2010] [Originally Added On: March 31st, 2010]
- Portland Plans to Spend $600 million on Master Bike Plan [Last Updated On: April 2nd, 2010] [Originally Added On: April 2nd, 2010]
- (Webinar in Spanish) Demostración sobre Vista 2.5 de NatureServe en línea (Webinar) por Ian Varley, Carmen Josse, y Alexandra Sanchez de Lozada de NatureServe. [Last Updated On: April 6th, 2010] [Originally Added On: April 6th, 2010]
- Using and Adding Your Content to Google Ocean by Charlotte Vick, Google Content Manager of Mission Blue [Last Updated On: April 13th, 2010] [Originally Added On: April 13th, 2010]
- End Paper Receipts [Last Updated On: May 1st, 2010] [Originally Added On: May 1st, 2010]
- Demonstration of CanVis by Chris Haynes of NOAA Coastal Services Center [Last Updated On: May 6th, 2010] [Originally Added On: May 6th, 2010]
- Demonstration of HD.gov Web Portal by Jeff Adkins from NOAA Coastal Services Center [Last Updated On: May 13th, 2010] [Originally Added On: May 13th, 2010]
- Demonstration of Ecosystem Assessment and Reporting Tool by Steve Schill of The Nature Conservancy [Last Updated On: May 13th, 2010] [Originally Added On: May 13th, 2010]
- Demonstration of Version 2.0 of the Multipurpose Marine Cadastre by Adam Bode and Brian Smith of NOAA Coastal Services Center [Last Updated On: May 17th, 2010] [Originally Added On: May 17th, 2010]
- CRUDE Filmmakers Subpoenaed by Chevron [Last Updated On: May 22nd, 2010] [Originally Added On: May 22nd, 2010]
- Demonstration of the Digital Coast Coastal Inundation Toolkit by Steph Beard, Jodie Sprayberry and Billy Brooks of NOAA Coastal Services Center [Last Updated On: May 25th, 2010] [Originally Added On: May 25th, 2010]
- Presentation on the Creating Resilient Communities EBM Tool Demonstration Project by Jocelyn Hittle of PlaceMatters [Last Updated On: June 10th, 2010] [Originally Added On: June 10th, 2010]
- Presentation on Economic Data Needed for EBM by Linwood Pendleton of Duke University [Last Updated On: October 11th, 2010] [Originally Added On: October 11th, 2010]
- Recycling Water [Last Updated On: October 16th, 2010] [Originally Added On: October 16th, 2010]
- ODOT Partners with Oregon Toxics Alliance to Reduce Pesticides [Last Updated On: October 17th, 2010] [Originally Added On: October 17th, 2010]
- Goats Hired to Mow Portland Lot [Last Updated On: October 17th, 2010] [Originally Added On: October 17th, 2010]
- A World of Health: Connecting People, Place, and Planet [Last Updated On: October 17th, 2010] [Originally Added On: October 17th, 2010]
- Alternative Recycling Options [Last Updated On: October 17th, 2010] [Originally Added On: October 17th, 2010]
- No More Bullying the Bull Trout [Last Updated On: October 17th, 2010] [Originally Added On: October 17th, 2010]
- 1000+ EV Charging Stations Slated for Oregon I-5 Corridor [Last Updated On: October 17th, 2010] [Originally Added On: October 17th, 2010]
- The Vertical Farm Concept [Last Updated On: October 17th, 2010] [Originally Added On: October 17th, 2010]
- Blog Action Day 2010 | Water [Last Updated On: October 17th, 2010] [Originally Added On: October 17th, 2010]
- Eco Districts [Last Updated On: October 24th, 2010] [Originally Added On: October 24th, 2010]
- Will The Nissan Leaf Thrive? [Last Updated On: October 24th, 2010] [Originally Added On: October 24th, 2010]
- A Green Railroad [Last Updated On: October 24th, 2010] [Originally Added On: October 24th, 2010]
- Biomass is not Oregon's clean-energy future as currently promoted [Last Updated On: October 24th, 2010] [Originally Added On: October 24th, 2010]
- Electrified Parking Spaces [Last Updated On: October 24th, 2010] [Originally Added On: October 24th, 2010]
- Tree Planting [Last Updated On: October 24th, 2010] [Originally Added On: October 24th, 2010]
- Three Tips to Reduce Your Carbon Footprint and Live Longer. [Last Updated On: October 24th, 2010] [Originally Added On: October 24th, 2010]
- Biomass is not Oregon’s clean-energy future as currently promoted [Last Updated On: October 31st, 2010] [Originally Added On: October 31st, 2010]
- Rail~Volution [Last Updated On: October 31st, 2010] [Originally Added On: October 31st, 2010]
- Green Streets Initiative [Last Updated On: October 31st, 2010] [Originally Added On: October 31st, 2010]
- Mayor Kitty Piercy and Envision Eugene [Last Updated On: November 7th, 2010] [Originally Added On: November 7th, 2010]
- The Willamette River Transit Bridge [Last Updated On: November 13th, 2010] [Originally Added On: November 13th, 2010]
- Collaborative Learning and Land Use Tools to Support Community Based Ecosystem Management by Chris Feurt of the Wells National Estuarine Research Reserve [Last Updated On: November 14th, 2010] [Originally Added On: November 14th, 2010]
- Portland Federal Building Begins Green Makeover [Last Updated On: November 14th, 2010] [Originally Added On: November 14th, 2010]
- Vestas’ New HQ in Portland Shoots for LEED Platinum [Last Updated On: November 14th, 2010] [Originally Added On: November 14th, 2010]
- College Degrees to Get You in the Environmental Field [Last Updated On: November 14th, 2010] [Originally Added On: November 14th, 2010]
- Demonstration of openNSPECT, an Open Source Version of the Nonpoint-Source Pollution and Erosion Comparison Tool by Dave Eslinger of NOAA Coastal Services Center [Last Updated On: February 14th, 2011] [Originally Added On: February 14th, 2011]
- Demonstration of EMDS by Keith Reynolds of the US Forest Service [Last Updated On: February 14th, 2011] [Originally Added On: February 14th, 2011]
- Demonstration of Habitat Priority Planner by Chrissa Waite and Danielle Bamford of NOAA Coastal Services Center [Last Updated On: February 14th, 2011] [Originally Added On: February 14th, 2011]
- Presentation on the Coastal Adaptation to Sea Level Rise Tool (COAST) by Sam Merrill of the New England Environmental Finance Center [Last Updated On: February 14th, 2011] [Originally Added On: February 14th, 2011]
- Presentation on the Coastal and Marine Ecological Classification Standard by Kathy Goodin of NatureServe [Last Updated On: February 14th, 2011] [Originally Added On: February 14th, 2011]
- Demonstration of Coral Reef Scenario Evaluation Tool (CORSET) by Jessica Melbourne-Thomas of the University of Tasmania [Last Updated On: February 14th, 2011] [Originally Added On: February 14th, 2011]
- Demonstration of Multi-scale Integrated Models of Ecosystem Services (MIMES) by Roel Boumans and David McNally of AFORDable Futures LLC [Last Updated On: February 14th, 2011] [Originally Added On: February 14th, 2011]
- Creating Life in the Desert [Last Updated On: February 14th, 2011] [Originally Added On: February 14th, 2011]