SAN FRANCISCO As Katy Franco waited for her morning coffee, passersby pulled out their phones and snapped photos and video of her barista.
One did a double-take, recorded the scene on his iPhone and posted it to Instagram. Another drifted toward the barista and asked no one in particular: Whats going on here?
Francos barista was a robot. Its part of an automated coffee shop called Cafe X the latest example of dual infatuations: artisanal coffee and automation.
Its incredibly convenient, said Franco, who has visited Cafe X twice since it opened at the end of January. And the coffee is really good, too.
Franco had ordered her coffee using an X mobile app. Now a white robotic arm, the kind used in car manufacturing facilities, was moving around a paper cup, pushing on syrup levers and brewing her a hot cup of coffee.
I prefer this because you dont have to wait, said Franco, whose coffee was made in less than a minute. It even accepts PayPal.
Comments like Francos ring as validation to Henry Hus ears. Hu, a 23-year-old college dropout who founded Cafe X, envisioned his coffee kiosk as the answer to long waits at coffee shops: a well-made cup of coffee delivered quickly, efficiently and at a relatively low cost. A flat white at Cafe X is $2.95, compared with $3.75 at Starbucks no tip required.
On the speed front, Cafe X can make a hot espresso beverage in less than a minute and is able to pump out 120 coffee drinks in an hour. A Cafe X kiosk can occupy as little as 50 square feet, although its footprint in San Franciscos Metreon shopping mall is a little over 100 square feet and was most recently home to another automated tenant: a Bank of America ATM.
Encased in plexiglass, the kiosk contains two coffee machines equipped to brew Americanos, espressos, cappuccinos, lattes and flat whites. Customers can order their drink from the Cafe X mobile app or at one of two iPads mounted outside the kiosk. The entire transaction is cashless, and customers even get a notification on their phone when their coffee is ready.
Its similar to calling an Uber, said Hu, who sees his kiosk as filling a void. Its for people who want a grab and go coffee, who want consistency.
Tech investors have started dipping their toes in the food industry, backing the meal replacement startup Soylent, the fake meat firm Impossible Foods and specialty coffee roaster Blue Bottle, among others. Cafe X is raising cash from those who seek a confluence of the familiar (technology) and the new (food).
In addition to securing a $100,000 Thiel Fellowship last year (a grant awarded by PayPal co-founder Peter Thiels foundation to college dropouts who want to form their own companies), Hu has raised $5 million in venture capital to expand Cafe X to more locations. His 12-person startup built the first Cafe X kiosk in Hong Kong last year. The second kiosk and the first in the United States sits across from an AMC ticket counter inside the Metreon.
People, millennials in particular, dont want to wait in line, said Ben Ling, an investor from Khosla Ventures, whose firm has also invested in the automated San Francisco quinoa restaurant Eatsa. Cafe X really solves that problem of the ordering efficiency. From a user perspective, its vastly superior.
Automation helps keep costs low for business owners, which in turn makes products and services more affordable for consumers, Ling said. Thats why automation particularly in the food service and hospitality industries seems inevitable.
Self-driving cars are already being tested on U.S. roads. Manufacturing facilities and warehouses have already automated entire professions. And while a multipurpose robot that can do everything that a waiter or chef can do is still a ways off, artificial intelligence and industrial robotics have advanced to the level where they can begin chipping away at the more menial parts of a food service job.
Anything that has highly repetitive tasks that dont require judgment is suitable to be automated, Ling said.
With job loss a top issue in todays political environment, a coffee shop that does away with baristas or a lunch spot that does away with wait staff could be a reason for outrage. But Eatsa has so far been a hit with office workers in San Franciscos Financial District. And in its first weeks of operation, Cafe X has drawn fast-moving lines and curious crowds who snap photos and videos of the kiosk.
(EDITORS: STORY CAN END HERE)
In Cafe Xs defense, it isnt fully automated. Although it doesnt require a barista, it does need a technician to clean and restock coffee machines, one product specialist to remain on site to answer questions during operating hours, and software and hardware engineers to maintain the app and build out the kiosk. And since the entire operation relies on an internet connection, if the internet is down, so is the kiosk.
A much-hyped, fully automated burger joint by startup Momentum Machines is expected to launch in San Francisco, but its founders declined to be interviewed for this story. No launch date has been announced.
Automation clearly hasnt yet upended the food service industry, at least not when compared with the manufacturing sector, where the making of electrical and transportation equipment, machinery, and computers and appliances will account for around 75 percent of robotics installations over the next decade, according to research from the Boston Consulting Group.
This is just the leading edge, said Martin Ford, author of Rise of the Robots: Technology and the Threat of a Jobless Future. The really significant thing will be when the big chains the McDonalds, the Burger Kings, the Starbucks begin to adopt these technologies. Eventually it is going to create a big problem for us.
As of May 2015, the largest overall occupations in the United States, according to the Bureau of Labor Statistics, were retail salespersons (4.6 million), cashiers (3.5 million), and food preparation and service workers (3.2 million).
Technologists agree that its not a matter of if automation will eliminate these jobs but when. And while an argument can be made that there will always be room for services with a human touch, moves that cut costs have historically trumped those that protect jobs.
The federal government, loud in its proclamation of creating jobs, has been quiet on policies regulating and addressing the fallout from automation. And it seems consumers, for now, would rather not think about it.
I can understand the fear of automation taking our jobs, said Franco, clutching her robot-made coffee. But I also work in the innovation space.
She gestured toward her workplace, the Target Open House showroom about 100 feet from the Cafe X kiosk. The showroom was recently remodeled to better showcase the array of smart-home gadgets for sale. Inside, human employees sell internet-enabled devices that promise to make peoples lives more efficient, connected and automated.
Go here to see the original:
- The Automation Conference [Last Updated On: December 9th, 2016] [Originally Added On: December 9th, 2016]
- The Best Home Automation Systems of 2016 | Top Ten Reviews [Last Updated On: December 24th, 2016] [Originally Added On: December 24th, 2016]
- Compact Automation - Actuators, Hydraulic Cylinders, Linear ... [Last Updated On: December 24th, 2016] [Originally Added On: December 24th, 2016]
- What is Home Automation? | Home Automation Systems [Last Updated On: December 24th, 2016] [Originally Added On: December 24th, 2016]
- Job Seekers - Automation Personnel Services [Last Updated On: December 24th, 2016] [Originally Added On: December 24th, 2016]
- iAutomation [Last Updated On: December 25th, 2016] [Originally Added On: December 25th, 2016]
- Beyond Automation - hbr.org [Last Updated On: December 25th, 2016] [Originally Added On: December 25th, 2016]
- Automation The Car Company Tycoon Game on Steam [Last Updated On: December 25th, 2016] [Originally Added On: December 25th, 2016]
- Automation - Wikipedia [Last Updated On: December 25th, 2016] [Originally Added On: December 25th, 2016]
- Build automation - Wikipedia [Last Updated On: December 26th, 2016] [Originally Added On: December 26th, 2016]
- Home - Enerwave Home Automation [Last Updated On: December 27th, 2016] [Originally Added On: December 27th, 2016]
- Automation | Technologies | Systems | Integrator ... [Last Updated On: December 27th, 2016] [Originally Added On: December 27th, 2016]
- Automation - DESHAZO [Last Updated On: December 27th, 2016] [Originally Added On: December 27th, 2016]
- Custom Automation & Machine Design | Automation GT [Last Updated On: December 27th, 2016] [Originally Added On: December 27th, 2016]
- IT Automation - BMC [Last Updated On: December 27th, 2016] [Originally Added On: December 27th, 2016]
- Werner Electric | Automation [Last Updated On: January 28th, 2017] [Originally Added On: January 28th, 2017]
- Automationtechies | Automation Engineering Recruiting [Last Updated On: January 28th, 2017] [Originally Added On: January 28th, 2017]
- Automation - Mazak Corporation [Last Updated On: January 28th, 2017] [Originally Added On: January 28th, 2017]
- Automation | Food Engineering [Last Updated On: January 28th, 2017] [Originally Added On: January 28th, 2017]
- Test Automation Services for Development of Regression ... [Last Updated On: January 28th, 2017] [Originally Added On: January 28th, 2017]
- UI Automation Overview - msdn.microsoft.com [Last Updated On: February 5th, 2017] [Originally Added On: February 5th, 2017]
- The Evolution of Automation and What It Means for the Integration Industry - Commercial Integrator [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- Automation, robots could replace 250000 public sector workers in the next 15 years - Computer Business Review [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- New telecom transformation goals require service automation - TechTarget [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- Automation expected to displace insurance underwriters, real estate brokers - CIO Dive [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- The Perks Of Automation And The Risks: Why To Think Twice About Getting Into That Driverless Uber - Forbes [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- Voices Reinventing enterprise finance by overhauling AP automation - Accounting Today [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- DFLabs Launches the First Security Automation and Orchestration Platform based Upon Supervised Active Intelligence - Business Wire (press release) [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- VIDEO: Going Big on Automation in a Small Footprint Facility - ENGINEERING.com [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- Building a better model of human-automation interaction - Phys.org - Phys.Org [Last Updated On: February 7th, 2017] [Originally Added On: February 7th, 2017]
- Cruise Automation Is Testing an App For Hailing Self-Driving Cars - Fortune [Last Updated On: February 8th, 2017] [Originally Added On: February 8th, 2017]
- AlixPartners examines automation in manufacturing and logistics management - Logistics Management [Last Updated On: February 8th, 2017] [Originally Added On: February 8th, 2017]
- Women need to look out for each other in automated workplaces - The Guardian [Last Updated On: February 8th, 2017] [Originally Added On: February 8th, 2017]
- Automation vs. the H-1B visa program: Which matters to employees? - TechTarget [Last Updated On: February 8th, 2017] [Originally Added On: February 8th, 2017]
- Automation is the unavoidable future of the economy - The Daily Cougar [Last Updated On: February 8th, 2017] [Originally Added On: February 8th, 2017]
- Speeders beware: Legislation would allow automation crackdown ... - SFGate [Last Updated On: February 9th, 2017] [Originally Added On: February 9th, 2017]
- Robots versus bureaucrats: Why public sector work is ripe for automation - Financial Post [Last Updated On: February 9th, 2017] [Originally Added On: February 9th, 2017]
- Rockwell Automation Surged 10% in January as Growth Picked Up Steam - Motley Fool [Last Updated On: February 9th, 2017] [Originally Added On: February 9th, 2017]
- Global Medical Automation Market to Reach Approximately $75.6 Billion by 2025 - By End User, Application ... - PR Newswire (press release) [Last Updated On: February 10th, 2017] [Originally Added On: February 10th, 2017]
- Automation 'key' to advancing Thai production - The Nation [Last Updated On: February 10th, 2017] [Originally Added On: February 10th, 2017]
- WorkWave Releases New Lead Management And Marketing ... - PR Newswire (press release) [Last Updated On: February 10th, 2017] [Originally Added On: February 10th, 2017]
- 'We employ insane levels of automation' Kris Canekeratne - Times of India [Last Updated On: February 10th, 2017] [Originally Added On: February 10th, 2017]
- Most people are optimistic about workplace automation, social data suggests - ZDNet [Last Updated On: February 10th, 2017] [Originally Added On: February 10th, 2017]
- Yes, there's a job creation argument for automation and technology ... - The Hill (blog) [Last Updated On: February 10th, 2017] [Originally Added On: February 10th, 2017]
- Technobabble: Automation and the modern worker - CIO Dive [Last Updated On: February 10th, 2017] [Originally Added On: February 10th, 2017]
- Improving Behavior Through Automation of Vehicle Systems - School Transportation News (blog) [Last Updated On: February 11th, 2017] [Originally Added On: February 11th, 2017]
- Automation Nightmare: Philosopher Warns We Are Creating a World Without Consciousness - Big Think [Last Updated On: February 11th, 2017] [Originally Added On: February 11th, 2017]
- Why Don't We See More Automation in Federal Networks? - Nextgov [Last Updated On: February 11th, 2017] [Originally Added On: February 11th, 2017]
- Automation can revitalize the US workforce - Fox News [Last Updated On: February 11th, 2017] [Originally Added On: February 11th, 2017]
- Readers Write (Feb. 12): The moose population; jobs, start-ups and automation; diversity in the funny pages - Minneapolis Star Tribune [Last Updated On: February 12th, 2017] [Originally Added On: February 12th, 2017]
- Automation can replace bureaucrats and save taxpayers money - Hot Air [Last Updated On: February 12th, 2017] [Originally Added On: February 12th, 2017]
- TigerStop hopes to ride automation to new heights - The Columbian [Last Updated On: February 12th, 2017] [Originally Added On: February 12th, 2017]
- Your Most Valuable Resource is Time Get More of it through Automation - CMS Critic (press release) (blog) [Last Updated On: February 13th, 2017] [Originally Added On: February 13th, 2017]
- What Does Device Automation Mean for Users? - Medical Device and Diagnostics Industry (blog) [Last Updated On: February 13th, 2017] [Originally Added On: February 13th, 2017]
- How To Beat Automation And Not Lose Your Job - Forbes [Last Updated On: February 13th, 2017] [Originally Added On: February 13th, 2017]
- Logistics firm gets automation boost - The Straits Times [Last Updated On: February 14th, 2017] [Originally Added On: February 14th, 2017]
- PP Control & Automation launch new video to kick-start exciting plans for 2017 - Manufacturer.com [Last Updated On: February 14th, 2017] [Originally Added On: February 14th, 2017]
- Automation's Impace on Data Center Monitoring Alerts - The Data Center Journal [Last Updated On: February 14th, 2017] [Originally Added On: February 14th, 2017]
- Hollysys Automation Technologies Reports Unaudited Financial Results for the First Half Year and the Second Quarter ... - PR Newswire (press release) [Last Updated On: February 15th, 2017] [Originally Added On: February 15th, 2017]
- 4 Automation Hacks to Save You Money and Manpower - Yahoo Finance [Last Updated On: February 15th, 2017] [Originally Added On: February 15th, 2017]
- Istuary Innovation Group and Bluewrist Partner to Bring Robotics and Automation into China's Manufacturing Sector - Yahoo Finance [Last Updated On: February 15th, 2017] [Originally Added On: February 15th, 2017]
- Redwood Software Named a Strong Performer in Independent Robotic Process Automation (RPA) Report - Yahoo Finance [Last Updated On: February 15th, 2017] [Originally Added On: February 15th, 2017]
- Boeing ramps up automation, innovation as it readies 737MAX | The ... - The Seattle Times [Last Updated On: February 15th, 2017] [Originally Added On: February 15th, 2017]
- Robots and AI are coming for our jobs, but can augmentation save us from automation? - Digital Trends [Last Updated On: February 15th, 2017] [Originally Added On: February 15th, 2017]
- The Impact of Bad Data in Automation: Why Quality Management is Critical - R & D Magazine [Last Updated On: February 16th, 2017] [Originally Added On: February 16th, 2017]
- Automation: Are We Empowering Human Interaction Or Displacing It? - Business 2 Community [Last Updated On: February 16th, 2017] [Originally Added On: February 16th, 2017]
- Life in the Fast LaneAutomation with Software-Defined Intelligence - InfoWorld [Last Updated On: February 16th, 2017] [Originally Added On: February 16th, 2017]
- Luddite Lefty Journalists Apparently Think Workplace Automation is Conservatives' Fault [VIDEO] - Daily Caller [Last Updated On: February 16th, 2017] [Originally Added On: February 16th, 2017]
- Will automation define the future of network technology? - TechTarget [Last Updated On: February 16th, 2017] [Originally Added On: February 16th, 2017]
- Editorial: Improving automation - The Motorship [Last Updated On: February 17th, 2017] [Originally Added On: February 17th, 2017]
- TigerText Unveils Role-based Scheduling Automation, Amazon Alexa integration - HIT Consultant [Last Updated On: February 17th, 2017] [Originally Added On: February 17th, 2017]
- 89% people want automation at workplace: Adobe - Economic Times [Last Updated On: February 18th, 2017] [Originally Added On: February 18th, 2017]
- Delta veers to EV parts, automation - Bangkok Post [Last Updated On: February 18th, 2017] [Originally Added On: February 18th, 2017]
- Robotic process automation makes nearshore outsourcing more ... - CIO [Last Updated On: February 18th, 2017] [Originally Added On: February 18th, 2017]
- The working-class job that Trump could save from automation - Washington Post [Last Updated On: February 18th, 2017] [Originally Added On: February 18th, 2017]
- China must be ready for automation - Basic Income News [Last Updated On: February 18th, 2017] [Originally Added On: February 18th, 2017]
- Bill Gates Says Robots Should Be Taxed Like Workers - Fortune [Last Updated On: February 18th, 2017] [Originally Added On: February 18th, 2017]
- Trump and automation challenge India's IT industry - VentureBeat [Last Updated On: February 18th, 2017] [Originally Added On: February 18th, 2017]
- Both Trump and Automation Are Challenging India's IT Industry - Fortune [Last Updated On: February 20th, 2017] [Originally Added On: February 20th, 2017]
- 89% people want automation at workplace: Adobe - ETCIO.com [Last Updated On: February 20th, 2017] [Originally Added On: February 20th, 2017]