Active.Ai, a leading conversational AI platform for financial services, and Glia, a leading provider of Digital Customer Service, today announced a strategic partnership; Together, the fintechs are empowering financial institutions to meet customers in the digital domain and support them through conversational AI, allowing them to drive efficiencies, reduce cost and most importantly, facilitate stronger customer experiences.

Glias Digital Customer Service platform enables financial institutions to meet customers where they are and communicate with them through whichever methods they preferincluding messaging, video banking and voiceand guide them using CoBrowsing. Over 150 financial institutions have improved their top and bottom line and increased customer loyalty through leveraging Glias platform.

Over 25 leading financial institutions across the world use Active.Ais platform to handle millions of interactions per month across simple and complex banking conversations. Active.Ais low-code platform enables banks and credit unions to deploy and scale rapidly with 150+ use cases pre-built out-of-the-box to increase customer acquisition, reduce customer service turnaround time and deepen customer engagement.

Being able to strategically blend AI and the human touch has become a key differentiator for banks and credit unions; doing so enables them to improve efficiencies while helping ensure every customer interaction is consistent, convenient and seamless, said Dan Michaeli, CEO and co-founder of Glia. Our partnership with Active.AI will help further our mission of helping financial institutions modernize the way they support customers in the digital world.

"Customers today expect a frictionless omnichannel experience, and the future of financial services is all about AI/human collaboration. We are excited to partner with Glia to enable financial institutions to deliver great customer experiences and achieve higher NPS, says Ravi Shankar, Active.ai, CEO.

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Active.AI and Glia join forces on customer service through conversational AI - Finextra