Jacobs Email – IT – Teamwork at Jacobs University

Included Services

"Jacobs Email" includes:

In the following, the word "mailbox" relates to the sum of these features, which are bundled into the user's "mailbox".

Every JACOBS university member with an active CampusNet account and a "@jacobs-university.de" email address has access to JACOBS Email.

Account Information

Access to the mailbox, including email, calendar, contacts, etc. is with the CampusNet username and password, also known as JACOBS user account.

Please note that the email address is different from the username. The email address has a dot in it, the username doesn't.

Please check with the CampusNet team to deal with lost passwords.

There is world-wide web access via:

Vacation messages can be set either within Outlook connected to Exchange, or by using the web interface.

It is possible to set an interval for the message, so can be used way before being away.

As Jacobs Email is accessible world-wide, vacation messages can also be set while off campus.

The recommended access way is to use an English-language version of Microsoft Outlook as an email client, but any other client will work.

AutoDiscover is available, making manual configuration usually unnecessary.

If you are logged in to a JACOBS computer while starting Outlook the first time, it automatically sets up email based on your JACOBS login without any manual configuration requirement.

To manually configure an Exchange connection, which is the recommended connection type,use

Exchange Server

exchange.jacobs-university.de

This connection type is sometimes called EWS.

To manually configure any other applicable email client, use the following information:

IMAP4 & IMAP4S

exchange.jacobs-university.de

POP3 & POP3S

exchange.jacobs-university.de

SMTP

exchange.jacobs-university.de

For security reasons, only the secure variants should be used,i.e. SSL for incoming and TLS for outgoing emails.For convenience, the unsecured protocols are still accepted, but strongly discouraged.

If manually configuring Outlook access to Exchange, XMLRPC over HTTPS is the recommend setting. Please refrain from using MAPI access, which is deprecated.

The system requires authentication using TLS before sending!

Depending on the client used, not all features are available.

Tip: the JACOBS user name has NO dot in it! If you are unsure regarding user name vs. email address, please see JACOBS user namefor details.

It is possible to grant access to mailbox information to other JACOBS domain users.

By default, only the user has access to his/her mailbox, though the free/busy information, without further details, is available to any other JACOBS domain user.

Access to information can be shared within the JACOBS domain community by standard Windows domain access permission mechanisms.

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Jacobs Email - IT - Teamwork at Jacobs University

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