OAKLAND, Calif., Aug. 28, 2012 /PRNewswire/ -- To help reduce health care disparities and increase language access in health care, Kaiser Permanente recently convened with 14 nonprofit health care organizations and community providers from across the country in Atlanta for its award-winning Qualified Bilingual Staff training.

The five-day, 40-hour facilitator training, which was offered at no charge to participating organizations, provides bilingual employees specialized education to maximize their diverse linguistic skills with the goal of improving the overall patient care experience. Following the training, attendees return to their organizations armed with the tools and skills to implement the QBS Model in their organizations, with support from Kaiser Permanente.

Kaiser Permanente created the QBS Model in 2003 in response to demand for language services and a shortage of qualified and trained interpreters. Since its inception, the QBS Program has trained nearly 10,000 health care professionals across the country representing 48 languages.

Kaiser Permanente employs a large contingent of bilingual staff to assist in delivering high-quality, equitable health care for its racially, ethnically and linguistically diverse members. Employees and physicians speak more than 130 languages. In 2006, the Kaiser Permanente QBS Model and Program was awarded the National Committee for Quality Assurance "Recognizing Innovation in Multicultural Health Care Award."

"Kaiser Permanente has experienced a high degree of success from developing our bilingual staff through the QBS Model and Program. Sharing what we've learned externally demonstrates how health care organizations can work together to address health equity in a meaningful way," said Gayle Tang, senior director of national linguistic and diversity infrastructure management at Kaiser Permanente. "Training our external partners furthers the reach of this great work and our mission to better serve diverse linguistic populations and ensure health care equity for all."

Success Story

Early adopter Adventist HealthCare, a faith-based, not-for-profit health care system based in Rockville, Md., saw the need for such a program as it, too, faced a shortage of health care interpreters to serve its increasingly diverse population. Since it adopted the QBS Model in 2007, the organization has seen many measurable successes, including a reduced wait time for an interpreter, which has been especially important in emergency cases, says Marcos Pesquera, executive director, Adventist HealthCare Center on Health Disparities.

Adventist HealthCare has been further disseminating the QBS model, training more than 400 employees in 12 of the mostly widely spoken languages in the region, including Spanish, Mandarin, Russian and Arabic.

The Road to Implementation

Since attending the recent training, Gabriela Flores, director of the office of equity and diversity at Children's Mercy Hospitals and Clinics in Kansas and Missouri, has begun laying the foundation to implement the QBS Model within her organization, including engaging human resources and mid-level managers to help emphasize the need for this initiative.

Link:

Kaiser Permanente Trains Nonprofit Health Care Providers to Provide Bilingual Services