Automated Password Resets Benefit Your Entire Organization

What occupies the biggest chunk of an IT staffs time? Its not finding data breach risks, maintaining hardware and software or improving It processes. Heres a hint: its something that requires no special skills, but youre paying handsomely for someone to do it. Heres another: It only takes a few minutes, but it can occupy up to half of a tech staffers day. If you guessed resetting passwords, youre right. Every time someone puts in a ticket for a password reset, youre paying a premium for it. Thats costing you time and money that could be better spent elsewhere and automated password resets enable you to do just that.

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Even though more than 40% of companies need to improve their password practices, most have overlooked the impact that password resets have on their IT teams ability to innovate. Take a look at these numbers to see the awful cascade effect of manual password resets on businesses, especially IT teams.

IT Payroll How much does your lowest paid IT staffer make per hour? Thats how much youre paying for a single password reset. If highly skilled personnel are doing password resets, youre paying even more. Plus, youre paying for someone to do a simple task that doesnt require their level of skill disastrous with huge backlog of pandemic-delayed security work to do. In a world where IT teams are consistently understaffed because of the IT skills gap, thats a tragedy. Tech support services on average cost $70 per hour.

Staff Productivity If an employee is waiting on a helpdesk ticket to reset their password, theyre not working and youre losing revenue. For an average law firm, one tech support ticket for a simple reset password could suck up $500 in revenue. The IT team member doing the resetting is losing productivity too, which is especially onerous because it impacts your IT staffs ability to perform needed maintenance and vulnerability investigation, increasing your risk of a data breach. This productivity loss is even more problematic if everyones working remotely.

IT Employee Retention An average service desk receives 492 tickets per month and up to half are password resets. If your IT employees spend an inordinate amount of time on petty issues like that, theyre not going to be very happy about it. No one wants every day to be Groundhog Day at work. On average, every one of a companys employees is going to call the helpdesk 11 times per year. The number one reason that IT support staff quit is stress, and ballooning ticket volumes play a huge role in that calculation.

Resetting passwords is not going to go away, but you can quickly and cheaply take it off the IT teams plate. Your IT team has enough to do. In a recent survey, more than 80% of IT professionals said that they believe that working in IT will get more difficult in the next 12 months, and 55% said that the stress of working in IT has impacted their physical and mental wellbeing. Cut some of that out by choosing a secure identity and access management solution that includes automated password resets and Passly delivers.

Passly includes an array of features designed with IT team satisfaction and productivity in mind to make their jobs easier and increase your security at the same time.

Make the switch to automated password resets with Passly today to save time, money and headaches. Youll also increase security and cyber resilience. Its a win for everyone. Contact one of our experts to get started.

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*** This is a Security Bloggers Network syndicated blog from Blog ID Agent authored by Amelia Paro. Read the original post at: https://www.idagent.com/save-time-and-money-with-automated-password-resets

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Save Time & Money With Automated Password Resets - Security Boulevard