Listen to article The super-connector airlines face a world of troubles

WHEN a video of a passenger being dragged off a United Airlines flight went viral last month, the American carriers Middle Eastern rivals were quick to mock its customer service. Qatar Airways updated its smartphone app to say it doesnt support drag and drop. The ribbing was justified. Over a decade of expansion, Qatar Airways, along with Emirates of Dubai, the worlds largest airline by international passenger miles travelled, and Etihad Airways of Abu Dhabi, wowed customers with superior service and better-value fares.Passengers joined them in droves, abandoning hub airports in America and Europe as well as the airlines that use them.

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