GRAPEVINE, Texas, May 6, 2014 /PRNewswire/ -- Tom Lewis, CEO of SmartAction, was invited to give the keynote address on the future of artificial intelligence in customer service at the J.D. Power 2014 Contact Center Solutions Roundtable of Champions. Many view Lewis as a customer service thought leader and a visionary for artificial intelligence and his company SmartAction is emerging as a leader in both. The event was a gathering of corporate leaders in the contact center arena and the roundtable served as a forum for fostering ideas that will shape the strategies, tactics, and tools of tomorrow's customer experience.

In his keynote address, "An Earthquake in Customer Service," Lewis explains how a series of trends in technology are leading to drastic changes in both customer service and business operations. Drawing on industry data, cultural events, and popular customer service topics such as Big Data, omni-channel, and automation, Lewis illustrates how technological innovations and a shift in consumer demands are changing the way business, and especially the contact center, will need to evolve. The keynote painted a remarkable picture of a not-so-distant future predicated on Artificial Intelligence and set the stage for the theme of this year's event, which was Reach the Next Level of Customer Experience Excellence.

"I strongly believe artificial intelligence will drive the future of customer service and I trust the audience walked away with a better understanding of how AI will impact their future," stated Lewis. He continued, "It was a privilege to be given the opportunity to speak and I appreciate J.D. Power inviting me to share my ideas at such a distinguished event."

A video of the keynote address can be viewed at http://www.smartaction.com/jd-power-keynote

About SmartActionSmartAction is a leader in artificial intelligence for call automation, providing cloud-hosted speech IVR services for medium to Fortune 500-sized companies. Our state-of-the-art solution is grounded in purpose-driven artificial intelligence that utilizes natural language speech capabilities to create conversational interactions as a means to accomplishing self-service activity. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent.

Learn more at http://www.smartaction.com or call 888-882-9520.

SOURCE SmartAction

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SmartAction CEO Tom Lewis Delivers Keynote Address at the J.D. Power 2014 Contact Center Solutions Roundtable of ...