Dive Brief:

While technology may be the most obvious herald of a workplace transformation, culture and upskilling still concern experts and execs in the space. In late 2019, Glassdoor said 2020 would mark the start of a "culture-first decade"in recruiting, particularly regarding diversity and inclusion. However, a study released in early March 2020 by Accenture found that culture is not a top strategic priority for company leaders; instead, financial performance and brand recognition took the top spots.

"Given that this is primarily a people initiative," the Infosys study said, "we hope to see more CHRO involvement in the near future."

The Glassdoor study did say technology particularly the adoption of mobile devices would be a major concern for companies in the new decade. Employee experience with technology may be a pain point; in an index created and released by Nexthink, large companies scored lowest on four of the five categories measured. Categories included collaboration platforms, productivity tools, workplace devices and business services and applications. Employers have good reason to focus on employee experience with tech, according to various studies. Those that focus on the human experience tend to have better employee performance across the board, Deloitte said in a study released in August 2019.

While left behind in the Infosys study, upskilling may be a prime concern for the longevity of a workplace transformation, a January Randstad studynoted, especially because the talent shortage remains a top worry for CEOs. While a majority of HR respondents (91%) said they believe it's their organization's responsibility to reskill workers, only 22% are training or reskilling their workforce to address shortages or digital transformation.

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Are CEOs displacing CHROs in the workplace transformation? - HR Dive